KLM Royal Dutch Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The fact that lost luggage (both on our departure and arrival), breaking off a wheel on our suitcases (again, on departure and on arrival), splitting up and/or changing our prior seating assignments while traveling with kids without our consent (on all legs) and having to fight for seats together--even resulting in getting the undesirable bulkhead row once (try traveling with kids with all food/toys stored in the overhead cabin), having to sit on the phone with a supervisor (who gave me incorrect information) and then IT for hours with no one able to resolve our problems the day we were leaving *** (which then led to seating issues at the airport itself, as we had been split up), dealing with a rude checounter rep in *** (who began helping the next person before resolving our matter), and not having proper hotel accommodations in *** (people crammed into room with smaller beds), can be swept away by KLM with a check for $and a mere 10,SkyMiles for ALL of our family members in total (not each) is simply unacceptable Frankly, it is insulting and shows the airline expects customers to experience a fairly high level of inconvenience while traveling.KLM caused us great stress and forced us to expend many hours before the flights and after the flights dealing with various issues Each of these things only were resolved after lots of additional hours of phone calls, paperwork, logistics and waiting around on our part We do not at all feel adequately compensated for our miserable experience, and plan to send this complaint on to the *** as well.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me If KLM follows through with the refund, the resolution is resolvedI would like to keep the case open until we receive the
refund, howeverThank you
Sincerely,
*** ***

We have reviewed *** ***'s case and as no additional information has been provided, we must reiterate the terms of our previous correspondence.As mentioned in our message, we suggest *** *** verifies with her insurance company if this situation is covered by her policy.Best regardsKLM Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Klm would never give your direct contact email or phone number to anyone, That's how we got in to this problem at step I called to cancel my ticket before the departure date and I called many time for refundPlease try to understand *** might work different way then KLM in usa, I been trying my best to work with you guys to get this issue resolvedAs I said before I need direct contact for the person who is handling this case.Thanks-***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
KLM is requesting a booking codeThe booking code for this trip was ***.I hope KLM can now resolve the issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are sorry to learn that ** ***’s mother-in-law is severely illHaving reviewed his and his wife’s booking records, we observed that a reservation was made for departure from New York City on * May 2017, but they did not report for these flights.We should highlight that the fare purchased
for their tickets includes certain restrictions, including that it is not refundable in case of cancellation, the payment of a fee and fare adjustment is required to change the bookingThe fare is determined in consideration of all the flights, dates and booking classes and the ticket may only be used if all coupons are used in sequential order.In view of the above, if passengers cannot used the tickets on the dates they are issued for, they may change them before the scheduled date of departure or if they cannot use them at all, they may Request a refund of unused taxes.If ** *** would prefer to modify the tickets, we therefore invite him to contact our Web Support team at ###-###-####, to find out what the options are and if any accommodation can be made in consideration of his mother-in-law’s health issues

Revdex.com:At this time, I have not been contacted by KLM Royal Dutch Airlines regarding complaint ID ***.I have not been contacted by Delta or KLM.I have not received anything from them either.Thank you for staying on this.Sincerely,*** ***

We are sorry to learn that ** *** *** was dissatisfied with the amount charged to modify her date of return from South Africa to America. We have noted that her claim has now been settled following a communication she made directly to KLM

Revdex.com:At this time, I have not been contacted by KLM Royal Dutch Airlines regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
In reference to complaint ID ***, I disputed the payment through my credit card and got the provisional credit backThus the complaint is resolved for now
Sincerely,
*** ***

Dear *** ***,We are most sorry that our answer didn’t bring you satisfaction.We have taken full note of your remarks, and we are extremely disappointed to hear about your recent experience at our checounter on May ***. We would like to assure you that our teams do their outmost to make sure that all operations are processed as per our standards, and as such, quality of service is definitely among our top priorities. We would like to thank you for having taken the time to share your impressions with usYour comments have been transmitted to our ground department, and to *** ***’s supervisorsKindly be informed this situation will be dealt internally. With regards to your seat assignation, regretfully, in the specific situation you have reported, we have been unable to reconstruct the facts, as you have reported them, and we are truly sorry for the poor impression left by this unfortunate incidentAs previously mentioned, our conditions of does not guarantee a specific seat and our agent did her best to accommodate youOnce again, according to our records, you were assigned a seat in the same category that you purchasedAs such, I regret to say no refund is further due. Respectfully yours, KLM Customer Care

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are sorry to learn of ** ***s disappointment regarding his parents’ recent travel back from Kiev to Oklahoma City. According to our records, they were unable to travel due to their late presentation at the chedesk. In order to provide the service expected by our
passengers we aim for an on-time departure of our flightsThis requires that all passengers must cheby the stipulated time. This affords the time necessary for passengers to check-in, clear passport control, reach the flight departure gates, pass through security, board the aircraft and still allow the crew to carry out final checks and to meet their scheduled departure time. While we fully understand his disappointment at his parents not being able to travel as planned, we hope that the explanation above clarifies why they were unable to travel and why no compensation is offered in such circumstances

Dear NY Revdex.com,Our KLM office, American division, has taken note of *** *** ***’s request with the NY Revdex.com Dispute Resolution Service.Our records show that ticket #*** was issued in a foreign country and is now expired*** ***, as shown in her reservation, is holding a foreign passport
and is also in the U.S.Afor a limited period of timeTherefore, our American office cannot intervene in this situation due to the reasons explained aboveWe highly suggest contacting our KLM division in Europe (where the purchase has been done) or Saudi Arabia (citizenship/passport).Kind Regards,*** *** *** ***U.S.A./Canada

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business continues to ignore and address the concerns raised and further appears to only want to discuss this on their own terms.  The point of raising this issue through the Revdex.com is to have a reasonable moderated conversation as our attempts to resolve this issue, as the methods through KLM have resulted in complete failure and out right dismissal of the issue at had.  To us this clearly demonstrates the primary concerns we have raised are not being taken seriously.We are ready to discuss these issues with KLM in a fair and moderated context. We found it unfortunate that KLM is not willing to respond in good faith.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not true we called so many times to [redacted] to get the refund and we couldn't get the get the refund online cause ticket was issued by Travel Agent in Spain and he is no longer in business. We made so many attempts to reach out to him no luck. Then we came back and dealt with [redacted] airline which handles KLM USA refunds. On top of that I am USA Permanent Residence and I am not here to short period of time. I am tax payers in USA and I travel for business all over, how can you guys says I am here USA for short period of time? I had many discussions with [redacted]/KLM about my refund in ticket here is another email I received from [redacted] on March [redacted], 2015. I had been speaking to them back in jan-**, 2015. Please see an attached email respond from [redacted] about this refund. Any questions feel free to get back to me.  Thanks-[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],Thank you for contacting us with regards to your flight KL602, Los Angeles to Amsterdam, on May [redacted] 2015. Please accept our apologies for the inconvenience encountered.Looking into your booking information, your reservation was done on December [redacted] 2014 with a special request for 11D...

in our Economy comfort section. We understand the reasons why you would have preferred to travel in a certain seat you had chosen and regret that we were not able to honor your request upon check-in time at the airport. We truly regret this situation and understand the inconvenience such as this last minute change creates.  The re-allocation of seats is subject to unforeseen changes, and this is why we would like to highlight that our contract of carriage does not guarantee a specific seat. Our agents will try to accommodate the passengers’ requests and follow them as much as possible. Our records show that you were assigned 14C, which is also located in the Economy comfort section. Please see the attachment for configuration plan of the [redacted] for reference.As such, I am unable to answer favorably to your request of refunding  200$. Our agent assigned a seat that was also in the same class requested, therefore, no refund is further due. I am sorry the deception it may cause.Kind regards,KLM Customer Care?

Our records show that our Baggage Service Recovery, operated by our partner Delta Air Lines, settled [redacted]'s claim on ** May 2017. Because [redacted] checked in the bag that ended up being delayed under [redacted]’s travel companion’s name, the compensation was mailed to him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]