KKW Fragrance

Fraud Was done on my card Multiple transactions I was reported I got a new card. It was purchase on my phone that was stolen. I let this company know as soon as it happened and I told them to cancel the order.
I searched all threw my apartments . I found the package with my itmanager. I reached out to this company to let them know that I had the packages and wanted to return it. The package was mis handled and damaged. The products are soooo terribly made peeling and falling apart and leaking. Even if I wanted to keep them and get my money worth since this company hasn’t refunded me. I can’t kee this poor damaged product it’s leaking everywhere.
I have A skin condition and can’t put this stuff on my skin anyways to top it off. I told them I could give them a doctors note. The customer service has been so poor and insensitive. They never gave me my refund. They have not been considerate and empathetic to a situation that was out of my control.

Beyond upset with this company, emailed three different times in regards to my order. It’s been over 10 days, there has been no updates, UPS has lost the package it was never delivered. I was never notified that my package was lost, customer service has never responded to my emails I’m so beyond frustrated and want my money back for my order. This is beyond ridiculous!

On Saturday January 22 , 2022 I received my first order ever from
This company I ordered 3 perfumes that I got tracking number for that showed all 3 items were shipping out together not separately! I have emailed many times to online help and Jenna is the person that retrieve my email I gave her my order number which is #KKWF715841 explained that I only received one of the items inside the box 📦 and the other 2 items were missing she asked in one of the few emails for me to take a picture of the item I did receive and as well as the box & shipping label I informed her that I threw the box out as who keeps boxes just lying around there home thinking oh you’ll need it to take pictures for missing items I took pictures of the 1 perfume that I did receive several times to her ! Then after inquiring about a refund due to me out of town on job assignments so replacement wouldn’t be a good ideal as I don’t want to risk package getting stolen ! I then received email saying that the 2 missing items would come 48 hours to my home and when I get it to take pictures of the box & shipping label ! Again I emailed Jenna many times over & over telling her that all 3 items were sent together and that is why I got one tracking number ! If the other 2 items were sent separately I would of gotten a email sent to me stating a tracking number as well but I didn’t ! I told her to transfer my emails to someone whom is willing to look into my complaint as I no longer want to deal with her any longer ! She stated that my case was being escalated well today on Tuesday January 25 I get a generic email from Jenna again generic message Your request (63951) has been updated. To add additional comments, reply to this email. I would like a refund and I definitely won’t ever order from this company again !

I explained in detail that Apple Pay was cancelled on my end and I did a new order. I immediately contacted them to cancel it but instead they did.
Jenna who wrote me back refused to get a supervisor that I could leave a number or email me
Back. Order #

Delivery service returned item back to sender but they have yet to refund my money!!
I ordered on September 19th and on September 23rd the item said it was returned to sender due to the addressee being unknown. They have yet to refund me my money it's been almost a month!!! I've emailed their customer service email TWICE and they haven't responded with any updates. This is ridiculous just refund me my money! It's not like the item is lost or damaged they literally send it back to them and they have yet to refund me. Just give me my money back.

I received a damaged bottle of perfume. Upon contacting customer service, I was offered 20% off my next order. This is not acceptable.
I placed order #***. Upon receiving the package, I saw that the bottle was chipped and the contents had leaked all over the inside of the box. I immediately contacted the company via email at ***. I received a prompt reply back stating that they could offer me 20% my next purchase. I responded to the email stating that they had two options, to either refund my order in its entirety or send me a replacement bottle. At this point, I would rather receive a refund because I do not wish to do business with this company at this point.

I ordered 2 different types the boxes were empty I contacted them and they say they were shipping out new bottles got shipping notice never received
April/2020 order number *** X is diamond kim 1 diamond kourtney paid with debit card and have now developed a bad rash contacted second time 7/20 and was told they cant help me

I bought 3 fragrances and 2 of them came chipped and leaking. 1 of them doesn't look like how it's shown on the website. I'd like a refund.
#KKWFXXXXXX
$96.99

emailed about issue on 6/4/2020

They are horrible and disgusting website . I'm currently in dispute . They told me there is no order . I thought they will get my money back . They lied to my bank and said the order was delivered. I didn't get the order . They are greedy . The bank called me . I thought it was resolved . This was in March this year . I will not give them my business .

I have not received my products because KKW entered an incorrect shipping address. UPS is not able to deliver and KKW has not replied to my emails.
I purchased 2 products from KKW Fragrance and I entered my correct shipping address which is confirmed on the order confirmation email that I received. Once my package cleared customs, the address was changed to a different address than mine. UPS says that KKW Fragrance provided them with the address which the incorrect address. UPS has not been able to change the address and KKW Fragrance has not answered my several emails.

I placed an order for KKW Fragrance and admittedly, provided the incorrect address at the time of the order. I emailed customer service immediately and Tasha was the customer service representative that responded. She stated that their policy states that they cannot process address changes.

UPS then attempted to deliver the package to the incorrect address but it was refused at the door and returned to sender. (By the way, it is a commercial apartment building and the front desk refused it since I am no longer a resident). I waited about a month and when I reached back to Tasha, I told her that my package was returned and requested for further assistance to resolve a simple situation. She reiterated their policy and stated she cannot help me. At this point, the package is lost. I reached out to Tasha again to let her know that I will be filing a dispute with my credit card company and told her it's unfortunate that they have such poor business practices, at which she replied "it's unfortunate you provided the incorrect address" and left it at that. Horrible.

I was delivered the wrong products. Sent a inquiry over a week ago and still no response.
Wrong products delivered. Ordered pink and nude Kylie Jenner perfume. Received pink and red instead. Have yet to receive a response from customer service after 3 attempts over a week ago since the delivery date.

Purchased the Lip Bundle (3 perfumes) - one of the perfumes was missing.
Purchased the Lip Bundle (3 Perfumes) on 8/23 Order #***. Package was received 8/31. Package only contained the tan and red lip perfume. Did not receive the pink perfume. There was no packaging slip in the box.

Sent an email 8/31 to ***. Have not heard anything back yet. Would follow up again with another email however their website states "do not send multiple emails as this will place you at the end of the queue."

The website also states that they "will review all issues that are submitted within 14 days of delivery of the package." I would think I should have had some sort of response by now. Even if the customer service department was slammed with inquiries, there should be some type of contact that the issue is being looked into, etc.

poor packaging causing loss, internal theft of items inside
order #KKWBDXXXXXX
received my order in a HUGE & partislly open 16 x 16 x 16 box that was poorly sealed with inferior tape, no stuffing, no paperwork. Received only one of the 2 VIBES ordered. No packing slip enclosed so unsure if #2 is on the way or if it fell out of the open box.

Pics attached.

Two of the KKW Trio sets were missing the center bottle so apparently there is a thief in the warehouse. I need replacement trio sets. Not good at Christmas time.

PICS available of open shipping box.

Multiple attempts to contact company since December 2018...the email address that this company provides is invalid

I ordered the KKW Trio set for my mom as a gift. When she opened the gift one of the three fragrances was missing.
On December 21 I gifted my mom the KKW Crystal Gardenia Trio Set for Christmas. I went through the embarrassment of her opening the gift and one of the fragrances was missing. I submitted an inquiry to KKW, but have yet to hear a response.

I have ordered from KKW before with no issues, so I did not think to open and check the box before I gifted it to her. I wrapped it in the box it was shipped in.

There was also no package slip.

I made an order worth 103 USD to be delivered at my address. My apartment number was missing, causing a non-delivery. Company is refusing to refund.
On November 9, I made an order using the KKW Fragrance website of the following:
1 Crystal Gardenia Citrus Perfume 30 ML
1 Crystal Gardenia Citrus Perfume 75 ML

Order Number: ***

Total price, came to 103,44 USD.

I provided my address, however for some reason my apartment number never went on the order. The rest of the address provided was correct. The items were supposed to be delivered by UPS, however I when I checked my status on November 12th the status was saying that the delivery was not possible, and that the package would return to sender. I live in a doorman building, and I was notified by the doorman that delivery was never attempted at the address.

I reached out to KKW Customer Service via email on November 24 to ask for a refund or for them to send the package again. They informed me that the cannot resend the package and that they do not provide refunds. After multiple attempts to speak to a supervisor, manager, or new customer reps, I was again today told that I will not be receiving a refund nor my purchased products. As such KKW Fragrance just made 103 dollars without providing a product. I have a hard time believing this is legal practice and would like my money refunded.