Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I said before, when I complained about the phone I got a "uninterested" reply from the manager, he didn't care and said he had no other phone for usWe had been on the road since 6:am and arrived there past 8:pm, and the money was taken off of my credit card, I had no other money to look for another hotelWE WERE STUCK THERE, we were drop dead tired, and we left before 6:AM the next morningPlease, just refund my money, your hotel should be burnt to the ground or offered to street people to useYou should be ashamed of the condition of that placeReplace the mattresses, the lamp shades, the sheets, pillows, bedspreads that reekThey aren't even fit for dogsFancy language there, certainly NOT from the manager.Regards,*** ***
Thank you for contacting me directly and allowing me this opportunity to apologize for the inconvenience you experienced during your stay at our motel on March 28, 2015. I appreciate you taking the time to tell us about your dissatisfaction. There is never an excuse for providing a valued...
guest, such as you, with anything less than a perfect experience.
We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices. We appreciate your willingness to take the time to let us know where improvement is needed so that we may continue to maintain our high standards. I apologize for the inconvenience this has caused you and have taken corrective action to ensure that this incident will not occur in the future.
Mrs. [redacted] you checked inn on 03/28/15 at 9:20 pm and checked out next day at 11:00 am. You should mention any issue right after you checked inn by simply dialing 0 OR come to office, not after checked out. Because that time we have option to overcome all factors that dissatisfy you. That time we might move you to different new room, that of your choice. If you still don't satisfy with new room, you have an option to cancel your reservation. We happily give you
fully 100% refund in that case. But since you didn't mention any of that and now after 60 days of checkout you mentioned all this.
You booked thru booking.com, by providing your credit card. If you check your credit card slip, you can see that credit card charged on same day of your reservation. In case of guest not staying, we will fully refund (100%) same credit card. We don’t hold single penny of that credit card. Very simple policy “NO STAY, NO CHARGE”
We tell every customer at the time of their check inn that "CHECK YOUR ROOM, IF ANY ISUUE, QUESTION OR CONCERN, PLEASE FEEL FREE TO LET US KNOW BY DIAL “0” FROM ROOM OR STOP BY TO OFFICE". The desk clerk who checked you inn also told you that.
Unfortunately I am able to do something during your stay, but you mentioned all this after you checked out. I am sorry to say you that at this point I am unable to do anything. I hope you will give us an opportunity to service your future lodging needs.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I said before, when I complained about the phone I got a "uninterested" reply from the manager, he didn't care and said he had no other phone for usWe had been on the road since 6:am and arrived there past 8:pm, and the money was taken off of my credit card, I had no other money to look for another hotelWE WERE STUCK THERE, we were drop dead tired, and we left before 6:AM the next morningPlease, just refund my money, your hotel should be burnt to the ground or offered to street people to useYou should be ashamed of the condition of that placeReplace the mattresses, the lamp shades, the sheets, pillows, bedspreads that reekThey aren't even fit for dogsFancy language there, certainly NOT from the manager.Regards,*** ***
Thank you for contacting me directly and allowing me this opportunity to apologize for the inconvenience you experienced during your stay at our motel on March 28, 2015. I appreciate you taking the time to tell us about your dissatisfaction. There is never an excuse for providing a valued...
guest, such as you, with anything less than a perfect experience.
We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices. We appreciate your willingness to take the time to let us know where improvement is needed so that we may continue to maintain our high standards. I apologize for the inconvenience this has caused you and have taken corrective action to ensure that this incident will not occur in the future.
Mrs. [redacted] you checked inn on 03/28/15 at 9:20 pm and checked out next day at 11:00 am. You should mention any issue right after you checked inn by simply dialing 0 OR come to office, not after checked out. Because that time we have option to overcome all factors that dissatisfy you. That time we might move you to different new room, that of your choice. If you still don't satisfy with new room, you have an option to cancel your reservation. We happily give you
fully 100% refund in that case. But since you didn't mention any of that and now after 60 days of checkout you mentioned all this.
You booked thru booking.com, by providing your credit card. If you check your credit card slip, you can see that credit card charged on same day of your reservation. In case of guest not staying, we will fully refund (100%) same credit card. We don’t hold single penny of that credit card. Very simple policy “NO STAY, NO CHARGE”
We tell every customer at the time of their check inn that "CHECK YOUR ROOM, IF ANY ISUUE, QUESTION OR CONCERN, PLEASE FEEL FREE TO LET US KNOW BY DIAL “0” FROM ROOM OR STOP BY TO OFFICE". The desk clerk who checked you inn also told you that.
Unfortunately I am able to do something during your stay, but you mentioned all this after you checked out. I am sorry to say you that at this point I am unable to do anything. I hope you will give us an opportunity to service your future lodging needs.