Kitchen Design Center

Revdex.com Northeast California, This is in response to the complaint filed by [redacted] & [redacted] located at [redacted] [redacted] ** *** I am responding to the inaccurate complaint filed by my customer [redacted] & [redacted] *** We signed contracts for the purchase of Waypoint Living Space Cabinets on 5-31-with this customer Customer had been in our showroom on numerous occasions and reviewed and inspected the quality cabinets he was to purchase He approved the quality and proceeded with ordering Upon ordering he also signed various contracts stating the terms of the order and agreed to all items Our contract clearly states payment due upon delivery cabinets and warranty items can not hold up final payment He also signed a paint disclosure document showing the effects of paint on maple wood cabinets and the visible signs which may occur with the expansion and contraction of real wood This paint disclosure is standard for ALL cabinet manufacturers that paint real maple wood Customer failed to accept previously scheduled delivery of cabinets, and we had to hold cabinets for almost three weeks until customer agreed to finally accept cabinet delivery on July 11, On July 18, customer contacted Waypoint Living Spaces the cabinet manufacturer and myself regarding some concerns of quality I immediately scheduled an appointment for myself and my Waypoint Living Spaces Sales Rep to go out to customers home and inspect the cabinets the following Monday July 21, Upon arriving customer stated he wanted to return the cabinet for full refund, which is not an option due to the fact that cabinets are ordered for specific jobs and are special order items which can not be returned Customer stated he had visited another cabinet company which offered less expensive cabinet which he felt where better quality Myself and my sales rep assured the customer that if any items qualified for warranty replacement it would be taken care of immediately at NO COST to homeowner Many of the concerns that the customer had would not qualify under the warranty replacement items because they were in the guidelines but my Sales Rep agreed to replace the items so that the customer could feel confident that myself and Waypoint took his concerns seriously and wanted to ensure he was satisfied with the quality of product he was paying for After inspection of the cabinets we agreed to the warranty items that would be re-ordered and he agreed to pay $holding $1,of the contract amount until replacement items arrived and had been re-inspected for quality Customer stated at the time he would bring payment to my showroom in the amount of $later that day or by the next day Customer re-signed an agreement of what we had agreed regarding payment and warranty Customer failed to deliver payment upon agreement while we were at his home on July 22, With customers continued actions after meeting with him at his home, it leads me to believe it actually has more to do with the fact that customer may have over purchased for his budget and found cheaper cabinets at the big box store, and thought he would just return and move in that direction Unfortunately we order cabinet for each individual job and offer NO RETURNS We are a small design center and can not return items upon buyers remorse The warranty items have been re-order as agreed, but have been re-directed to my warehouse We have filed a small claims against this customer but would prefer to work out the issues directly Once warranty items arrive I will notify customer for one last attempt to resolve issues and hopefully receive payment per contract for the product deliver and agreed upon at contract signing I have been selling the Waypoint Living Spaces for over six months with no warranty issues and the Waypoint Living Space Cabinet line came highly recommended from cabinet installers that had been installing them for over years Thank you for your time, *** ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I was shocked when I found out that the electrical switches/outlets had to be moved and I was even more shocked when the wall had to be replaced We had a signed agreement that everything I ordered would be installed for the price listed At that time, if a mirror had to be moved,it should've been noted and included in the original contract You took measurements, so your company should've known the extent of the work that was needed If the electrical had to be moved, it should've been included in the original, because the outlets were there in plain sightIf the dry wall had to be replaced, as a result of the electrical being moved, it should've been includedHad those costs been identified I may have opted to go with the standard height cabinets to avoid the additional charges Why provide an estimate and a contract if you don't honor it? I could see having to pay additional "change" costs for things that arose due to hidden reasons, like finding mold behind the cabinets, etc., but nothing was hidden I assumed that would be my final price, because you measured and gave me an estimate and a contract with those costsReputable businesses do not give low ball estimates and then add costs that should've been identified originally I was given the names of your electrician and dry wall person, and was told by [redacted] to pay them directly, which I did Regards, [redacted] V [redacted]

Revdex.com Northeast California,
This is in response to the complaint filed by [redacted] & [redacted] located at [redacted]  [redacted]...

[redacted].
I am responding to the inaccurate complaint filed by my customer [redacted] & [redacted].  We signed contracts for the purchase of Waypoint Living Space Cabinets on 5-31-14 with this customer.  Customer had been in our showroom on numerous occasions and reviewed and inspected the quality cabinets he was to purchase.  He approved the quality and proceeded with ordering.  Upon ordering he also signed various contracts stating the terms of the order and agreed to all items.  Our contract clearly states payment due upon delivery cabinets  and warranty items can not hold up final payment.  He also signed a paint disclosure document showing the effects of paint on maple wood cabinets and the visible signs which may occur with the expansion and contraction of real wood.  This paint disclosure is standard for ALL cabinet manufacturers that paint real maple wood.  
Customer failed to accept previously scheduled delivery of cabinets, and we had to hold cabinets for almost three weeks until customer agreed to finally accept cabinet delivery on July 11, 2014.    On July 18, 2014 customer contacted Waypoint Living Spaces the cabinet manufacturer and myself regarding some concerns of quality.    I immediately scheduled an appointment for myself and my Waypoint Living Spaces Sales Rep to go out to customers home and inspect the cabinets the following Monday July 21, 2014.   Upon arriving customer stated he wanted to return the cabinet for full refund, which is not an option due to the fact that cabinets are ordered for specific jobs and are special order items which can not be returned.   Customer stated he had visited another cabinet company which offered less expensive cabinet which he felt where better quality.   Myself and my sales rep assured the customer that if any items qualified for warranty replacement it would be taken care of immediately at NO COST to homeowner.    Many of the concerns that the customer had would not qualify under the warranty replacement items because they were in the guidelines but my Sales Rep agreed to replace the items so that the customer could feel confident that myself and Waypoint took his concerns seriously and wanted to ensure he was satisfied with the quality of product he was paying for.
After inspection of the cabinets we agreed to the warranty items that would be re-ordered and he agreed to pay $5000 holding $1,248.32 of the contract amount until replacement items arrived and had been re-inspected for quality.  Customer stated at the time he would bring payment to my showroom in the amount of $5000 later that day or by the next day.   Customer re-signed an agreement of what we had agreed regarding payment and warranty.   Customer failed to deliver payment upon agreement while we were at his home on July 22, 2014.   With customers continued actions after meeting with him at his home, it leads me to believe it actually has more to do with the fact that customer may have over purchased  for his budget and found  cheaper cabinets at the big box store, and thought he would just return and move in that direction.  Unfortunately we order cabinet for each individual job and offer NO RETURNS.   We are a small design center and can not return items upon buyers remorse.  The warranty items have been re-order as agreed, but have been re-directed to my warehouse.  We have filed a small claims against this customer but would prefer to work out the issues directly.   Once warranty items arrive I will notify customer for one last attempt to resolve issues and hopefully receive payment per contract for the product deliver and agreed upon at contract signing.
 
 I have been selling the Waypoint Living Spaces for over six months with no warranty issues and the Waypoint Living Space Cabinet line came highly recommended from cabinet installers that had been installing them for over 3 years.  
Thank you for your time, [redacted] 
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Review: We went to the Kitchen Design Center on Fulton Ave., Sacramento, CA shopping for custom cabinetry for our kitchen. After speaking to the owners of the company and going over design and choices of cabinet types we decided on a very nice design. We were told that it was top quality cabinetry and that they stood behind their work. We asked lots of questions about the quality to be sure that they fit our needs. We gave them a check for the down payment to order the cabinets. A check was written on 5/31/14 check was written for $5,650. Upon delivery, inspection and satisfaction we were to give them another check for the same amount. When examining the cabinets we found that they were totally unsatisfactory. The seams didn't match up and the "dovetail" connection wasn't properly fit. Their were dings in some of the cabinets, unmatched seams and many many more issues with them. We called Kitchen Design Center to let them know of our concerns... they sent out the cabinet maker but when we asked them to take back the cabinets that were unsatisfactory and order the new cabinets that were properly made they indicated that they wouldn't send these back and order the new ones until we paid the remaining $5,300. We let them know that we couldn't give them the second check until we received cabinets that were promised us. When we receive the new cabinets and they have been inspected and accepted we would give them the remaining money then owed. They told us "that isn't an option" they would see us in court. All we wanted is quality merchandise for our $12,000+ and have them installed as promised. Now we are having to stop our lives and go to court?Desired Settlement: At this point we don't trust that they will follow through on their promises as they have been dishonest and unbending.We wish to make others aware of the problems that we have had with this company and not have others make the same mistake of choosing the wrong company to handle their kitchen remodel.

Business

Response:

Revdex.com Northeast California,