Kitchen & Bath Unlimited

Unfortunately we were not advised that the item in question was discontinued at the time the order was placedWe were not notified until much later, at which time, we needed confirmation of what was replacing the discontinued item Once that was determined, the item was ordered and finally sent to us This item was picked up by the customer on July 8, We are sorry that we did not respond to Mr [redacted] in a timely and appropriate manner It was not our intent to delay or ignore this customer

Our policy is no returns on special order merchandise However, we have been in contact with this customer, accepted the shower seat as a return and issued credit to his credit card in the amount he requested of $

Unfortunately we were not advised that the item in question  was discontinued at the time the order was placed. We were not notified until much later, at which time, we needed confirmation of what was replacing the discontinued item.  Once that was determined, the item was...

ordered and finally sent to us.  This item was picked up by the customer on July 8, 2015.  We are sorry that  we did not respond to Mr. [redacted] in a timely and appropriate manner.  It was not our intent to delay or ignore this customer.