Kitchen And Bath Decor & More

Sent: Thursday, January 14, 1:PMSubject: Fwd: [Scan] 2016-01-14: Complaint ID# [redacted] [redacted] We completed Mr[redacted] last year and had his quartz countertop repaired and also had his backsplash cleaned and inspectedThe countertop was done to his satisfactionThe backsplash was installed to his satisfaction correcting the pattern the way that Mr[redacted] requested and removing the excess grout The backsplash is in 100% perfect condition, There are a couple of small adjustments on the cabinets that need to be done like small quarter round on the floor around the cabinets and a filler over the refrigeratorOur staff has contacted Mr[redacted] today and he is out of town in Florida returning on the 21st of January, he ask us to contact him at that time to resolve the small cabinet adjustments, we have not requested our final balance from Mr[redacted] until all adjustments have been done to his satisfactory Thank you in advance for your time and consideration in this matter Thank you, Kitchen & Bath Decor 832-620-

Revdex.com:This letter is to inform you that Kitchen And Bath Decor & More has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/22/1:44:PM and assigned ID sans-serif">From: [redacted] ] [redacted] Sent: Thursday, November 05, 10:AMTo: drteamCc: Kitchen BathSubject: Complaint # To Whom It May Concern, After I submitted complaint #against Kitchen and Bath Decor, but before the company formally received the complaint from the Revdex.com, Kitchen and Bath began working to resolve my complaintThe following steps have been taken: 1) Celeste apologized for my treatment and worked with me to find a solution 2) The installers returned to my home and widened the hole for the dishwasher so that a new one could fit without being brokenThey also touched up the damage to the cabinets so it would not be as noticeable I have ordered and installed a new dishwasherOn Saturday, November 7th, I will pick up a check for $from Kitchen and Bath to reimburse me for this purchaseOn that same day, Kitchen and Bath will send someone out to remove the old, broken dishwasher still in my possessionUpon the completion of these two activities, I will consider my complaint resolved Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
Regards,
 I read the message received from the store. Yes, they all are welcome to see the floors in the house, including a rep from the Revdex.com if it is necessary. I asked for this visit after the first laminate was placed in August. Nobody showed up until early inOctober. As of yesterday afternoon, I went to the house and saw that two rooms in the upstairs are completely empty, and learned that leveling of the floors was starting today. I am not at the house, but the peope of Kitchen and Cabinets need to talk to [redacted] and ask him if they can go see the work done at the house. I am not negotiating anything with anybody. I was offered by the store that their contractor would replace the floors and put the kitchen cabinets up. The contractor is working at his pace and I am still at a hotel. it is very depressing to go to my house and see everything stripped and having to continue waiting. Since July I have been asking when will delivery take place, since August I asked the people at the store to come and see the work their contractor did. They are paid in full, I have been waiting for them to deliver. They need to talk to their contractor [redacted] and ask him about the time he will take to finish the floors and place the kitchen cabinets. I am not an expert in cosntruction, I do not know the handling of cabinets and counter tops. I trusted the judgment of the CSR and the owners of the store. Please contact the contractor, go visit the house and let me know if any of you can live in a house in the conditions it is. I do not have to be in the house for you to visit it.

Sent: Thursday, January 14, 2016 1:20 PMSubject: Fwd: [Scan] 2016-01-12 14:30   Complaint ID# [redacted]...

  [redacted]    We completed Mr.[redacted] last year and had his quartz countertop repaired and also had his backsplash cleaned and inspected. The countertop was done to his satisfaction. The backsplash was installed to his satisfaction correcting the pattern the way that Mr.[redacted] requested and removing the excess grout . The backsplash is in 100% perfect condition, There are a couple of small adjustments on the cabinets that need to be done like small quarter round on the floor around the cabinets and a filler over the refrigerator. Our staff has contacted Mr.[redacted] today and he is out of town in Florida returning on the 21st of January, he ask us to contact him at that time to resolve the small cabinet adjustments, we have not requested our final balance from Mr.[redacted] until all adjustments have been done to his satisfactory.   Thank you in advance for your time and consideration in this matter.   Thank you, Kitchen & Bath Decor  832-620-1700

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
 
Again, the company is providing POOR Customer Service.  I am not wasting any more energy on this issue, but would like the following to be on record.
DO NOT Trust the charm and charisma of Kitchen & Bath Decor for good service
Their response is totally invalid - which shows how cowardly they would LIE to their benefit
Look at agreement paperwork, and it clearly shows Kitchen Bath and Decor was responsible for ALL installation of products purchased from them.  (look at the agreement)
DO NOT TRUST this company's charming looking store..    Talk is CHEAP
RE-read their response.. they contacted the installer after my Revdex.com complaint . because THEY were responsible..
No longer wasting my time with this company.   They know they did us wrong..
 
 
 
 
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:This letter is to inform you that Kitchen And Bath Decor & More has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/22/2015 1:44:17 PM and assigned ID 10872257.
sans-serif">From: [redacted]Sent: Thursday, November 05, 2015 10:48 AMTo: drteamCc: Kitchen BathSubject: Complaint #10872257
 
To Whom It May Concern,
 
After I submitted complaint #10872257 against Kitchen and Bath Decor, but before the company formally received the complaint from the Revdex.com, Kitchen and Bath began working to resolve my complaint. The following steps have been taken: 
 
1) Celeste apologized for my treatment and worked with me to find a solution.
 
2) The installers returned to my home and widened the hole for the dishwasher so that a new one could fit without being broken. They also touched up the damage to the cabinets so it would not be as noticeable.
 
I have ordered and installed a new dishwasher. On Saturday, November 7th, I will pick up a check for $702.62 from Kitchen and Bath to reimburse me for this purchase. On that same day, Kitchen and Bath will send someone out to remove the old, broken dishwasher still in my possession. Upon the completion of these two activities, I will consider my complaint resolved.
 
Thank you,
 
[redacted]