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Kismet Limousine Service, Inc.

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Kismet Limousine Service, Inc. Reviews (1)

Review: Prior to filing this claim, let it be known that every attempt was made on my part to resolve this matter amicably, reasonably, and fairly. However, staff at Kismet including [redacted] and [redacted] encouraged me to file the complaint noting that there is nothing they can do about [redacted] the owner. [redacted] and Kismet Limo contracted for 17 hours of services in a 56 passenger coach bus for Thursday, May 14, 2015 into Friday, May 15, 2015 (see attache paperwork). It was explained that the services must be punctual and professional as the guests on the bus were members of the Turkish military. An agreed upon price of $2125.00 was set and the client contracted for this amount.

Our driver was punctual, professional, and amiable. The passengers were picked up in Fairfield, NJ then brought to New York City. The full 17 hours of service were provided as contracted for.

Weeks later, we receive this dispute. As we had not heard of any issue with the service, we reached out to the client. The client advised that it was an error on their part, that he would take care of this immediately and the dispute would be dropped. In the event that the dispute has not been cancelled by the client, I presented all relevant information.

Attached please find a copy of the contract, a copy of the contract terms enlarged (in the event that the contract terms are not easily read when faxed), and a copy of a picture of the clients on our vehicle.

Our company provided services for the 17 time block reserved as contracted. Our vehicle was modern and clean. We arrived early. Our driver was tuxedoed, professional, and courteous.

We, as a company dedicated to our clients, should not be penalized or at a loss.Desired Settlement: $2125.00

Business

Response:

This complaint was assigned ID [redacted], and we gave a job to NJ limo to do the ride on 5/14 for the agreed price of $1100 . That night we were advised by the leader of the group that he will continue with the bus company we hired to do the job on the next day and [redacted] from the other Limo company agreed to take over the group on their own . Then we found out that our credit cards have being charged for $2125 and for $1000 on two different credit cards, then we find out from the group leader that he said that he paid directly for the transportation on 5/14 directly to the bus company and since NJ Limo was charging our card on different amounts it looks suspicions and we disputed the charges. Then Ann from NJ Limo send us a contract on October by email stating that we agreed to the price of $2125 which we didnt. They waited 6 months to contact us, very strange on their part.Then they tried to harassed our office calling and cursing on the phone, I dont know what happen between our customer and them, maybe they tried to overcharged them too and they dispute the charges and now they decided to come after us, when they are the ones that decided to take the customer on their own.Then they called a tv station trying to put our name bad and they even present to them false documentation with presents a signature that we never signed, after that we emailed the representative [redacted] from TV station with the email that they send to us in October which shows a reservation with no signature and I said to [redacted] how they could emailed you something different to you with a signature that doesnt belong to us, after that since we advise them that thats againts the law and they presented false documentation to other parties they didnt come back to us And I would like to know another thing why they waited until October , 6 months later to come with all this claims, they know they got paid from client, and who knows if they were trying to charge the client more You should ask NJ Limo why they were trying to charge $3125 from my card from the beginning, they were dealing directly with the group on the 14th and later , I would like to know what happen between them And why [redacted] didnt call me before or try to contact me before, only 6 months later , why?86.

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Description: Limousine Service, Taxicabs

Address: 800 Cedar Ln, Teaneck, New Jersey, United States, 07666

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