Kirsten E. Albrecht, O.D., PLLC

ON 4/3/2013 I TOOK MYSELF AND MY SON, ERIC [redacted], TO AN EYE APPOINTMENT AT SOUTHERN EYE. I GAVE THE RECEPTIONIST MY HEALTH CARD AND SHE SAID THEY TOOK MY EYE INSURANCE. IT WAS A BLUE CARD BLUE SHIELD CARD BUT THE BACK OF THE CARD DISPLAYED DAVIS VISION AS MY EYE PROVIDER. SOUTHERN EYES SENT THE BILL TO BLUE CROSS BLUE SHIELD. THEY SHOULD HAVE SENT IT TO DAVIS VISION. BLUE CROSS BLUE SHIELD REJECTED THE BILL. UNFORTUNATELY FOR ME, SOUTHERN EYES DOES NOT ACCEPT DAVIS VISION. HAD I KNOWN THIS, I WOULDN'T HAVE MADE AN APPOINTMENT THERE. THEIR STAFF SHOULD BE TRAINED ENOUGH TO REALIZE THAT IF THERE ARE OTHER SERVICES ON THE BACK OF THE INSURANCE CARD THESE ARE THE PEOPLE WHO SHOULD RECEIVE THE BILLS. I ENDED UP PAYING $115.00 OUT OF MY POCKET BECAUSE SOUTHERN EYES DOES NOT TAKE DAVIS VISION , WHICH THEY SHOULD HAVE TOLD ME PRIOR TO MY APPOINTMENT.INVOICE NUMBER XXXXXXX
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