Kirkland's Pest Control Reviews (%countItem)
Kirkland's Pest Control Rating
Address: 2720 Huntsville Hwy, Fayetteville, Tennessee, United States, 37334-6774
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+1 (931) 433-4446 |
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www.activemember.com
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I have used Kirkland pest control and termite control for several years. In the past I have had trouble with them billing me and either not doing the work or only doing the front of the house due to locked gates and big dogs.
My cameras record them spending 5min or less looking at the locked gates and leaving a bill. I call for them to come back but the never call. Just keep sending me a bill even though they did not do the job. I finally paid them just to be rid of the nightmare and cancelled services. I am so hurt and saddened by their unprofessional attitude and follow up on complaints. I only caught this behavior because I have locked gates and cameras.
Good morning, Ms. Please accept our apologies for the trouble you had with scheduling. I see notes in our system about your locked gate and big dogs. The reason we continued to come out and only do the front of the home is because we are under contract to service you on a schedule. If we failed to come out for reason of not reaching you, we would be in breach of our contract. We offer free recalls to our customers and will come out as many times as necessary to eliminate your issues. We hate that you cancelled your accounts with us and truly wish there was something we could do to rectify this situation. If you would like to keep your accounts open, please call us and we will make sure that you are taken care of immediately.