King's Commercial Cleaning

*** *** and her husband were a pleasure to deal withMrs.*** was anxious to purchase a new vehicle, she called after seeing an advertisement and came into the dealership on February 28, to complete a test drive with the aim of purchasing the same dayMrs.*** was informed
that the price of the vehicle had been lowered significantly because of some minor mechanical issues and it was explained that Mrs.*** was going to be purchasing the vehicle AS ISMr*** was present and supported his wife’s desire to purchase the vehicle despite the existing issuesIt was recommended that she arrange for the vehicle to be inspected by GMC or a mechanicMr & Mrs.*** declinedThe purchase price excluding taxes, doc and registration was $8,965.On March 8, Mrs.*** called upset about a diagnostic that was performed by a local Toms River mechanic, it was requested that Mrs*** have the estimate promptly sent over to the office via faxTwo different estimates were received, one significantly higher than the other, with a note on the 2nd quote reading “quote is accurate”We have a mechanic we regularly utilizeHe was sent the estimate for review and almost immediately he drew our attention to several items that were overcharged, as well as suspiciously high labor costI asked Chris to contact the customer to inquire how much faith she had in the mechanicAfter pointing out the discrepancies in the estimate the customer was able to get a third estimate for much less than what was originally quotedWe strongly suggested Mrs*** deal with another mechanic but she has repeatedly refusedAt the time of sale complimentary day warranty was included and it has been suggested they be contactedIn regards to Brian ***, it was neither stated nor suggested that he was the owner of Consumer 1st Auto GroupIt was simply explained to Mrs.*** that Mr.***, had a better practical working knowledge of the car mechanics than Ms***