King Soopers

Complaint: [redacted] I am rejecting this response because:Walgreens can gets the meds without a problem so I will be moving my meds away from Kroger as refills come due Regards, [redacted] ***

We received a call from Kokua Nurses scheduler, Nancy, telling us that the caregiver for my 95-year-old mother-in-law did not want to provide service for her any longerKokua nurses said they would try to find a replacement days later no word from themAfter waiting that long we decided to terminate our relations with the companyI am very disappointed that they left us hanging with no word for that long

[redacted] ***, We certainly apologize for the circumstance that prompted Mr [redacted] to file a complaint and can assure you that his health is our top priority The medication that he speaks of is very important and we want to make sure that we are providing what we can for him to help him manage this disease state In this instance he is referring to two of the same medications that are legally substitutable We had no previous knowledge of a preference of one over another or any issues with swallowing certain types of capsules We used the one that we had in stock which is now the one that is now preferred by our wholesaler and is a correct choice as per the prescription But, upon hearing of the problems he had with our new generic we gladly ordered the one that he prefers and took care of filling that for himHowever, we did feel it necessary to let him know that we are unsure how much longer we may be able to order his preferred manufacturer of this medication The availability of certain generics is constantly changing and with our wholesaler now changing what they prefer to stock we are concerned that others may not be available in the near future It seems that in sharing this information that we have alarmed Mr [redacted] and made it seem that we aren’t concerned about helping him manage his health Actually, quite the contrary, we were simply trying to be proactive and potentially come up with a new plan for managing this disease state in the event that we are no longer able to obtain his preferred and necessary productWe have and will continue to fill the [redacted] mg capsules for Mr [redacted] with the [redacted] manufacturer for as long as we are able to obtain them If the situation arises where we can no longer purchase them from our wholesaler we will gladly work with Mr [redacted] and his physician to come up with a new medication treatment planAgain, we apologize for any confusion and inconvenience for Mr [redacted] and look forward to continuing to take care of his medication needs as part of his health care managementMy Pharmacy Manager Rebecca N had been advised of his complaint on 5/by myself and I had instructed her to please follow up with Mr [redacted] and had spoken to Mr [redacted] that very day to better understand his complaint for a resolve Sincerely, Bert D***Store ManagerKing Soopers MarketPlace #[redacted]

I am tired of paying good money and getting rancid meat product from youEspecially at the meat counter what is wrong with you?

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*** *** ** *** ***, We certainly apologize for the circumstance that prompted Mr*** to file a complaint
and can assure you that his health is our top priority The medication that he speaks of is very important and we want to make sure that we are providing what we can for him to help him manage this disease state. In this instance he is referring to two of the same medications that are legally substitutable We had no previous knowledge of a preference of one over another or any issues with swallowing certain types of capsules We used the one that we had in stock which is now the one that is now preferred by our wholesaler and is a correct choice as per the prescription But, upon hearing of the problems he had with our new generic we gladly ordered the one that he prefers and took care of filling that for him. However, we did feel it necessary to let him know that we are unsure how much longer we may be able to order his preferred manufacturer of this medication The availability of certain generics is constantly changing and with our wholesaler now changing what they prefer to stock we are concerned that others may not be available in the near future It seems that in sharing this information that we have alarmed Mr*** and made it seem that we aren’t concerned about helping him manage his health Actually, quite the contrary, we were simply trying to be proactive and potentially come up with a new plan for managing this disease state in the event that we are no longer able to obtain his preferred and necessary product. We have and will continue to fill the *** mg capsules for Mr*** with the *** manufacturer for as long as we are able to obtain them If the situation arises where we can no longer purchase them from our wholesaler we will gladly work with Mr*** and his physician to come up with a new medication treatment plan. Again, we apologize for any confusion and inconvenience for Mr*** and look forward to continuing to take care of his medication needs as part of his health care managementMy Pharmacy Manager Rebecca N had been advised of his complaint on 5/by myself and I had instructed her to please follow up with Mr *** and had spoken to Mr *** that very day to better understand his complaint for a resolve. Sincerely, Bert D***Store ManagerKing Soopers MarketPlace #117***

I want to commend *** in your customer service deptat your Denver 9th Avenue store I bought a new phone (I have iwireless thru you) and *** was extremely helpfull during the process..Firstly, it took over hours to get the transfer of my phone number to the new phone.*** was on the phone for quite awhile, luckily it was was not busy and when it did get busy I took overI had to use your phone at the store as I did not have access to another one and you had to be on line to put in info as it was being requestedAs I am technically ignorant she has been of GREAT help since then of issues I have had with the phone and its workings..not only being knowledgeable of the workings she is delightfull as a person

I have never been treated as bad as I have with the service dept and*** *** is not to be trusted at all ....takes your money and forgets about you would not go back

Have been dealing with fairway ford over last month after purchase of new vehicle--- had some issues but would trust Alan dto get them completed as promisedSo far he has been very trustworthy and I believe he will continue to be in future

I am a carrier in trucking I have dealt with lots of companies.This company by far is the worst company I have ever carried for.my fault was I was running late to take them their load because of a reck with a fatality.bottom line is they would not unload me for 7 days and coast me 10,000.00 dollars I will never haul for them again and I will not shop at Kroger stores and my family will not either.

We received a call from Kokua Nurses scheduler, Nancy, telling us that
the caregiver for my 95-year-old mother-in-law did not want to provide service for her any longer.
Kokua nurses said they would try to find a replacement. 9 days later no word from them.
After waiting that long we decided to terminate our relations with the company.
I am very disappointed that they left us hanging with no word for that long.

[redacted],      We certainly apologize for the circumstance that prompted Mr. [redacted] to...

file a complaint and can assure you that his health is our top priority.  The medication that he speaks of is very important and we want to make sure that we are providing what we can for him to help him manage this disease state.  In this instance he is referring to two of the same medications that are legally substitutable.  We had no previous knowledge of a preference of one over another or any issues with swallowing certain types of capsules.  We used the one that we had in stock which is now the one that is now preferred by our wholesaler and is a correct choice as per the prescription.   But, upon hearing of the problems he had with our new generic we gladly ordered the one that he prefers and took care of filling that for him. However, we did feel it necessary to let him know that we are unsure how much longer we may be able to order his preferred manufacturer of this medication.  The availability of certain generics is constantly changing and with our wholesaler now changing what they prefer to stock we are concerned that others may not be available in the near future.  It seems that in sharing this information that we have alarmed Mr. [redacted] and made it seem that we aren’t concerned about helping him manage his health.  Actually, quite the contrary, we were simply trying to be proactive and potentially come up with a new plan for managing this disease state in the event that we are no longer able to obtain his preferred and necessary product. We have and will continue to fill the [redacted] 100 mg capsules for Mr. [redacted] with the [redacted] manufacturer for as long as we are able to obtain them.  If the situation arises where we can no longer purchase them from our wholesaler we will gladly work with Mr. [redacted] and his physician to come up with a new medication treatment plan. Again, we apologize for any confusion and inconvenience for Mr. [redacted] and look forward to continuing to take care of his medication needs as part of his health care management. My Pharmacy Manager Rebecca N had been advised of his complaint on 5/24 by myself and I had instructed her to please follow up with Mr [redacted]  and had spoken to Mr [redacted] that very day to better understand his complaint for a resolve.  Sincerely, Bert D[redacted]Store ManagerKing Soopers MarketPlace #117[redacted]

Complaint: [redacted]
I am rejecting this response because:Walgreens can gets the meds without a problem so I will be moving my meds away from Kroger as refills come due
Regards,
[redacted]

When you first put Heritage Farm whole chicken on sale I purchased one. It was so disgusting that I complained to someone working the meat department. He said my complaint would be given to the manager. I was in a hurry last month and foolishly grabbed another one. It had 2 necks full of feathers stuck into it. The rectal sack was hanging off the gizzard. The chicken was never hung to drain following killing. I found blood all over the meat. The dog got 1/4 of it and I tossed some. I ended up with a little over 1/2 of it. I was raised on a farm and dressed hundreds of chickens. I know what chicken should look like. I love shopping at King Soopers and would like to continue. BUT NO MORE CHICKEN!