King City Chrysler

I have contacted the main parts directory headquarters they have moved her case to # Once the part becomes available it will be direct-shipped to our location There has been a notification that this should happen at any day now The facility is actually building this partWe have checked all over the country and this part is not available We do apologize for the inconvenience but we are doing all that we can to expedite this matter

I cannot find Ms [redacted] in our systemIf she can provide a repair order number or vin number, I will be glad to find any information I can to respond accordingly

My car was under my husband name and my parents name it was under *** *** * *** ***s not mine

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mvn.net
The extended warranty that Ms *** purchased was $Not $Vehicle was taken over to *** Auto in Shiloh IlWe paid
drivers to take the vehicle over there at no charge to Ms***She was also supplied with a loaner car at no chargeCustomer stated that her a/c wasn't working and vehicle was overheatingThe vehicle had to get freon and oil put in with proper machineHer stating that she could have done this herself could have caused damage to her a/c system because has to have proper amount of oil and freonIf this is not put in correctlyIt could have caused more damageFreon and oil is not covered under the extended warrantyThis is routine maintenanceCustomer also states that there was damage to vehicle, we noticed no damage to care when the vehicle was brought back from Shiloh, Il to King City Chrysler in MtVernon, IlShe called days later to tell her there was damage to vehicleWe asked our drivers that picked up vehicle in Shiloh and they noticed no damage to vehicleThey are very observant when picking up vehilesThe vehicle could have been damaged after Ms*** picked up vehicleEveryone involved with this repair noticed no damageWe offered to replace the grille cover on fascia that was missing at no charge for part and they were going to install itMs*** has not picked up the part, it is still hereMs *** said no one at the dealership would talk to her*** *** *** *** *** *** and ** *** have spoked to Ms*** about this matterThe part is here if they still want it

This vehicle was towed to King City...

Chrysler Center, Inc. on or about March 21, 2017.  The repair order was in the name of [redacted].  This vehicle had not been driven or even started in several months.  Please find supporting documents enclosed.  We did no work to affect the air conditioner or heat.  We simply performed the necessary repairs to get the vehicle running again.  Prior to this visit in March of 2017, the vehicle was towed in on December 27, 2016 and it was determined at that time the vehicle needed a timing belt.  They decided not to repair it then and waited and had it towed in again on March 21, 2017.Should you have other questions, please contact me at [redacted].

I have contacted the main parts directory headquarters.  they have moved her case to #1.  Once the part becomes available it will be direct-shipped to our location.  There has been a notification that this should happen at any day now.  The facility is actually building this...

part. We have checked all over the country and this part is not available.  We do apologize for the inconvenience but we are doing all that we can to expedite this matter.

Complaint: [redacted]
I am rejecting this response because: I will not back down until have physically have my car back. In any other situation it should only take 7-10 business days up to 1 calendar month to receive a part in that is needed per the guy from Ford Square/King City. IF Dodge knew that there was a problem then why didn't they mass produce a lot of these to fix the cars? Also if they knew after they did the safety recall on the gear shifter (which is causing all of the value body issues) then why didn't all of the recalls be stopped so that this wouldn't effect people.. This is what my case manager told us via Dodge. Also I keep getting told I will receive my part on X day and they keep pushing it out. I am ready for this to be over, I just want my car back and running 100% like it was before.
Sincerely,
[redacted]

I cannot find Ms. [redacted] in our system. If she can provide a repair order number or vin number, I will be glad to find any information I can to respond accordingly.