Kinetic Product Marketing

Trial offers which carry additional charges must be well disclosed to the customer We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details This particular customer ordered two different trials of two different
products, however they only cancelled one of the two subscriptions online using the easy cancel linkThis is why their membership continued for one of the products, while it was cancelled for the other.Here are the terms the customer agreed to when they placed their order for a 15-day trial :“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at 1-866-710-or by emailing [email protected], open hours a day, days a week." This customer has already been refunded, and both of their subscriptions are completely cancelled, so there will be no further charges or shipments