Kindred at Home

Initial Business Response / [redacted] (1000, 8, 2014/08/13) */ We have had the opportunity to investigate Ms [redacted] 's complaintI realize that there is little consolation in this response however, Ms [redacted] 's refund was caught in the middle of an unusual transition with our billing teamIt has been confirmed that Ms [redacted] 's refund has now been processed and she has been notified by phone of the statusOur organization has put new policies and procedures in place to insure that this unfortunate circumstance is not experienced by any other consumersWe sincerely apologize for the delay in this refund and any inconvenience that this has caused for Ms [redacted]

Initial Business Response /* (1000, 8, 2014/08/13) */
We have had the opportunity to investigate Ms. [redacted]'s complaint. I realize that there is little consolation in this response however, Ms. [redacted]'s refund was caught in the middle of an unusual transition with our billing team. It has...

been confirmed that Ms. [redacted]'s refund has now been processed and she has been notified by phone of the status. Our organization has put new policies and procedures in place to insure that this unfortunate circumstance is not experienced by any other consumers. We sincerely apologize for the delay in this refund and any inconvenience that this has caused for Ms. [redacted].