Kikino Silver Birch Resort Reviews (1)
Kikino Silver Birch Resort Rating
Address: General Delivery, Kikino, Alberta, Canada, T0A 2B0
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www.kikinoresort.com
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Initial Business Response /* (1000, 14, 2015/09/02) */
My position in response to the complaint filed in relation to the case by this customer of the Kikino Silver Birch Resort. I hereby offer my sincere apology to the customer and her family for not addressing their complaint in a professional...
manner. Since my employment with the Silver Birch Resort, this is the first complaint that I have encountered of this nature and will most definitely deal with any future instances in an expedient and professional manner; and will ensure that all the staff of the resort will also be informed of the appropriate manner in which to deal with our customers. I do appreciate that the person in this case is still a customer of our resort, and I will be personally apologizing to her and her family.
Initial Consumer Rebuttal /* (2000, 16, 2015/09/02) */
Thank you, I did receive an apology from the manager in regards to this. I also wrote a letter to the Metis band (they own the business), everything seems fine now. Thank you for your time.