I spoke with Steven and he explained the issue to me and in return I explained Krispy kreme big promotion day and there are somethings that we need to work on as a Company. It's such a huge day for our shops and we thought we were overly prepared, but there...
was some issues that took place and we trying to resolve them as they come in. l have mailed the customer a BOGO coupon for his inconvenience and it's to Buy a dozen and get a dozen for Free.
It seems that we cannot make this
customer happy. The shop has contacted the customer for resolution and the customer
was not happy.
The statment below is from Krispy Kreme Manager.
I was able to get in contact with the guest via e-mail after
several attempts via phone and email. He was very short and rude in response.
He did not want to talk over the phone and disregarded my call's which he made
clear in his email reply, that he didn't want to talk. We have sent coupons to
his address listed, but he was unhappy, with refund and or coupon.
Best,
AV
[redacted]
Assistant Director of Operations
Kremeworks DBA Krispy Kreme206.459.0809
Sent from my iPad
I have looked into this
case#[redacted] as checking emails this morning and it shows that I sent the case
to the store on 8/27/2015...
and today there were two bounce back emails about
undeliverable emails. I have contacted the store and spoke with Alfredo the
Director for that area and he has requested to see this email. We can email him
at [redacted]@kremeworks.com.
Alfredo has contacted the customer twice one time last week and one time this
week, he has left two voicemails for the customer to call him back but no
response. Alfredo is going to try and call him again today.
I spoke with Steven and he explained the issue to me and in return I explained Krispy kreme big promotion day and there are somethings that we need to work on as a Company. It's such a huge day for our shops and we thought we were overly prepared, but there...
was some issues that took place and we trying to resolve them as they come in. l have mailed the customer a BOGO coupon for his inconvenience and it's to Buy a dozen and get a dozen for Free.
It seems that we cannot make this
customer happy. The shop has contacted the customer for resolution and the customer
was not happy.
The statment below is from Krispy Kreme Manager.
I was able to get in contact with the guest via e-mail after
several attempts via phone and email. He was very short and rude in response.
He did not want to talk over the phone and disregarded my call's which he made
clear in his email reply, that he didn't want to talk. We have sent coupons to
his address listed, but he was unhappy, with refund and or coupon.
Best,
AV
[redacted]
Assistant Director of Operations
Kremeworks DBA Krispy Kreme206.459.0809
Sent from my iPad
I have looked into this
case#[redacted] as checking emails this morning and it shows that I sent the case
to the store on 8/27/2015...
and today there were two bounce back emails about
undeliverable emails. I have contacted the store and spoke with Alfredo the
Director for that area and he has requested to see this email. We can email him
at [redacted]@kremeworks.com.
Alfredo has contacted the customer twice one time last week and one time this
week, he has left two voicemails for the customer to call him back but no
response. Alfredo is going to try and call him again today.
Thanks,
Fialisa P[redacted]