From: *** *** [mailto:***@yahoo.com] Sent: Friday, April 10, 9:
AMTo: infoSubject: answer to case ***
to hum may concern: my Name is *** *** owner/director of Kid's Playhouse Learning Center, he present letter is to inform you that *** *** had two children enrolled at my center for the last yearsHowever four months ago she withdrawal her son, and she does not understand that I only give $discount to the parents that have two or more children enrolled at the same time and she no longer qualify for a discountI send two notes to Mss*** trying to collect from her, she come and talk to my employee and was very rude to her, then she call me on my cell phone and continue very rude and with a loud voice, I understand that she was very angry and I suggested that maybe she needed to star looking for another center if she was not going to pay her fee, she answer that she was leaving me on the line talking to myself. we have an enrollment form signed by *** where se agreed that received and read may written polices, this polices state that we do not refund any money and she agreed to give a two week notice of withdrawalwe did provided servicer to ***'s daughter that week and I never told her that she could not bring her to daycare, she had $credit for the following week but she did not had enough to cover the weekly feeplease let me know how to proceed to this matter. this is the first time I had to answer to a complain, but I know hat if the parent do not pay the weekly fee I do have the right to refuse service and that I do not negotiate my prices with the costumers, we have set fees. Than you
Complaint: ***
I am rejecting this response because: when I have asked for receipts( I pay in cash most weeks), and when I asked for a copy of my contract, *** refused bothI do not think it is an unreasonable requestI have never raised my voice to her employeesI've always been professional and requesting they have *** give me a call so we could work this outWhen I received no response, I reached her on her mobile phone At that time *** was argumentive and unprofessionalI requested twice for a copy of my contract and receipts , since I pay in cash She replied she can not do this anymore and I should look for daycare elsewhere This cause a disruption to my work, having to find a new provider, and my daughter emotionally disrupted I respectfully request my refund, since this issue could not be resolved by *** professionally I would like the check mailed to my house, to avoid further conflict
Regards,
*** ***
From: *** *** [mailto:***@yahoo.com] Sent: Friday, April 10, 9:
AMTo: infoSubject: answer to case ***
to hum may concern: my Name is *** *** owner/director of Kid's Playhouse Learning Center, he present letter is to inform you that *** *** had two children enrolled at my center for the last yearsHowever four months ago she withdrawal her son, and she does not understand that I only give $discount to the parents that have two or more children enrolled at the same time and she no longer qualify for a discountI send two notes to Mss*** trying to collect from her, she come and talk to my employee and was very rude to her, then she call me on my cell phone and continue very rude and with a loud voice, I understand that she was very angry and I suggested that maybe she needed to star looking for another center if she was not going to pay her fee, she answer that she was leaving me on the line talking to myself. we have an enrollment form signed by *** where se agreed that received and read may written polices, this polices state that we do not refund any money and she agreed to give a two week notice of withdrawalwe did provided servicer to ***'s daughter that week and I never told her that she could not bring her to daycare, she had $credit for the following week but she did not had enough to cover the weekly feeplease let me know how to proceed to this matter. this is the first time I had to answer to a complain, but I know hat if the parent do not pay the weekly fee I do have the right to refuse service and that I do not negotiate my prices with the costumers, we have set fees. Than you
Complaint: ***
I am rejecting this response because: when I have asked for receipts( I pay in cash most weeks), and when I asked for a copy of my contract, *** refused bothI do not think it is an unreasonable requestI have never raised my voice to her employeesI've always been professional and requesting they have *** give me a call so we could work this outWhen I received no response, I reached her on her mobile phone At that time *** was argumentive and unprofessionalI requested twice for a copy of my contract and receipts , since I pay in cash She replied she can not do this anymore and I should look for daycare elsewhere This cause a disruption to my work, having to find a new provider, and my daughter emotionally disrupted I respectfully request my refund, since this issue could not be resolved by *** professionally I would like the check mailed to my house, to avoid further conflict
Regards,
*** ***