Kia of Waldorf

I bought a NEW 2023 Kia k5 GT-Line from the only representative in that dealership who cares, has knowledge and is willing to help (Wayne Martin). I have come up there to have my brand-new Kia serviced to fix a little problem (heat seat not working) and BOTH times I go there and waste my day off (usually 2.5 hours - PLUS) and never get the task done due to the "guy who does that service not being in", and yes, I had an appointment EACH time. I would maybe understand, like I did the first HOUR drive to your "operation" you have going on there but to continue having this problem and not having the help you need or CARE to accommodate your set appt is ridiculous and I hope no one else does the same mistake I did and buy a vehicle from them. Wayne, I'm sorry but you need to go to a better dealer. Guarantee you would do GREAT.

YOU SOLD ME A CAR YOU DID NOT LEGALLY OWN AND REFUSE TO DO YOUR PART!
I would never recommend this dealership or any Bayside dealership ever. I bought a car in April and the initial experience was great. Car ran well and we were in and out quickly. Two months later, after my temporary tags expired, I contact the dealership to see what is the hold on my registration. Turns out they didn't have the title when they sold me the car and still don't. THAT IS NOT LEGAL! IT IS ILLEGAL TO SELL A CAR WITHOUT A TITLE! I have contacted multiple managers several times (Both Chris's at the Kia Dealership and Kim from licensing and title office) about the issues and I am beyond fed up. They still don't have the title three months into "selling" me the vehicle. On top of that there were a few issues with the car (latch broken) we asked about getting serviced and they would not correct despite the other issues going on. Beyond dissatisfied. I am contacting a lawyer and they will be handling everything shortly.
YOU SOLD ME A CAR YOU DID NOT LEGALLY OWN AND REFUSE TO DO YOUR PART!

I took my car to get a rear seal oil leak fixed in January. I waited 4 plus hours to get it fixed and then offered a car until the next day- even though I had an appointment at 10 am. My car was still not fixed at 4 pm. The next day I picked up my car, everything was fine, I was not happy about the service but it was done and at that point that is all that mattered. Fast forward to March 13th. My oil change was not due for another 900 miles, my engine seized on the middle of a highway. When a mechanic took a look at it they said that I had ZERO oil in my car. There were no leaks and not one time did a light or sensor go off on my dashboard. I need a whole new engine. I called Kia at Bayside in Waldorf MD and talked to them because they were the last ones to put oil in my car, and checked my sensor. When I called and told them everything they said well that type of engine burns oil faster and so that just happens. They said they would fix it if it was their issue but they wanted me to pay to tow my care from Williamsburg (where it broke down) to Waldorf and they wanted me to pay a diagnosic fee. But they said it was probably not their fault just my engine burns oil faster than normal.
They had talked like they knew this before and just didn't tell me. However, I have been getting oil changes at other places for the past year in line with what my car and sticker tells me to and had never had this problem. I told them if it was a faulty engine than they needed to pay to replace it and it was not my fault. They said no. So now I am paying 7000 dollars to replace my engine.

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Kia Of Waldorf
Jan 2, 2020
dsheff "unpleased with serivce depart "
In October 2019 I received a new engine under the Kia warranty because my engine died for a 2014 Sorento with under 80,000 miles. After having placed the new engine I started to hear noises coming from the area of the engine; however the sound doesn't do that everyday but its the same noise before the engine died on me while I was operating the vehicle, so when I heard it again I recorded the noise on my phone and took it back up there and spoke with Ryan who has been great and very helpful( this is not his fault he is only our service advisor not the manager or the tech responsible for sending the information and staying onto of it to get this resolved with whomever they say they need approval from) he said it sounded like it was internal like it was a faulty engine unfortunately. He told me if I heard it again to bring it back, so a within a few days I took it back in there and he said the sound at that time sounded like it was coming from the tensioner pulley this was the end of November so that I fixed that which cost me a little under $500. Going forward the noise still continued we have kept Ryan up to date on this issue and I have several recording on my phone with this noise he said that its internal and let him keep it and see if he can get it to duplicate the noise, they had it in the shop for two days and they say it didn't make the noise while in their care, well the next day I get it back after they returned my vehicle and at start up immediately it made the noise loud and clear, we called Ryan and explained to him that it made the same noise again and we recorded it and made sure my vin number was showed in the video and he said he would send the video to the tech that put the engine in and they would send it up to corporate to let them know about it and what needs tp happen to fix it, well it been a month and he told my husband he would hear from him in 24 hrs again its been a month, my vehicle is still making the sound and I have it recorded and no follow ups, no courtesy call nothing and im pissed. I like my car and take care of my car and I carry my kids in this vehicle and I feel like if the engine decided to go out on me again while driving it could be a dangerous situation for myself and my family if they are with me. If this was truly a new engine not refurbished that was put in and everything was truly looked over it should not be making any abnormal noises. I have always been uneasy with trusting a dealership maintenance department and this is exactly why. I trust to put my car in the trusted hands of the dealership because they should know what to do and how to fix it and I still get it back in the same condition I initially put it in there for. I understand Kia has the best manufacture warranty 100,000 mile and I feel like due to the fact that my manufacture warranty is about 12,000 miles or so to being up that they are just trying to give me the run around to not address this problem that I have been dealing with since I got the truck back. It also feels like the transmission is slipping like every now and again it makes a thumbing sound and it slips out of gear while driving it happens at random times, its not just because the engine is cold it does it when its warm too in the middle of driving but I cant record that, I can just feel it and I know it shouldn't be doing that, being that I cant even check the transmission fluid to even see it because it doesn't come with the dip stick for that. I have also brought that to the attention of the service department and it was told to me and my husband that it should not be the transmission and something about that year of my Sorento 2014 has something in the transmission that learns to how you drive it so when it does that its just learning how you drive but I honestly don't think that is the case because of how it feels, my husband has driven it and he has felt the same feeling and was like no this shouldn't be doing this , he has experience with being a vehicle mechanic in his years of the military and I also had a friend that is a mechanic drive it and stated it shouldn't be doing this . The dealership mechanic has never checked the transmission. Please note that when this first started with this noise concerning the engine it does not throw and did not throw a code until the engine just went out, and the same noises and feeling its doing now is what it was doing in the first place for the reason I brought it in there in Late august/ early September 2019 and I supposedly got the new engine built and placed in October and have been having the same issues since I got it back. Even when we got the truck back after the engine was placed my husband noticed the hood wouldn't open so we had to take it back up there and it was said we had to make an appointment for them to fix my hood and also reconnect my a/c condenser. After that appointment we noticed that the upper control arm bolt/screw on the passenger side was not tighten back it was loose... My confidence/ trust level in this department is very low. I started my Kia this morning 01/02/2020 and it made the same noise again, it makes the noise at random times cold, warm, start up, can do it all day or just in the morning or the evening rain or shine it doesn't matter it makes the noise. Just irritated to be given the run around and disappointed to get no type of follow up when you know its clearly a problem.
We took the truck back up there sat Jan 11th and it was said that the engine would have to be broken down and look at all the internal parts and figure out which is the faulty part if they can fix it or need to get another engine ordered. It was told that it would take two days so I got a rental that we are paying for and it is on day 4 and they still are saying they don't know when I will get it back and they are trying to get it to make a noise that they have proof of the several video recording that I have saved on my phone and have provided to them. I was the last time we dropped it off and they couldn't get it to make the noise when it made the noise again to record it and make sure I include my vin number in the video to make sure that they know that it is my vehicle and the vehicle that they just supposedly built and placed the new engine in October 2019. and it is doing the same thing that was supposed to be fixed in the first place.

I dropped my vehicle off at Bayside Kia of Waldorf in Waldorf, MD on Friday, October 18th for routine maintenance around 9AM. I was told that the service would last an hour and a half so I opted to leave and take the complimentary shuttle home. On the ride home, the shuttle driver played very inappropriate and vulgar music. I received a call from Bayside Kia service at 10:11AM but I missed the call and they did not leave a message. I returned their call at 11:02 and was told that my vehicle was being washed and was not ready for pickup. I called back at 12:03 and was told that my car was ready but that the shuttle driver was out and they would call me when he was on his way. Instead of waiting, I took an Uber to the service center to retrieve my vehicle. When I arrived, I was escorted to my vehicle by the same shuttle driver that took me home. He walked me to the driver side of my vehicle, opened the door and had me to get in. I thought this was odd because they have NEVER done this before and I have been taking my car there for over three years. I drove straight home afterwards and did not leave for the rest of the evening. The next morning, I noticed damage to the back-passenger side of my vehicle that was not there when I dropped my car off for service. The damage could have ONLY happened at the service department due to where and how I park at home. I immediately called Kia of Waldorf on October 19th at 11:53 and spoke with my representative Ryan H. He did not seem surprised or concerned at all. He simply stated that the manager Dean G was out out of the office until Monday around 10, but that the would inform him of what happened. He also said that Mr. G would view the cameras and give me a call around noon on Monday. Mr. G never called. I tried calling Mr. G on October 22nd at 11:18 on the number listed on the automatic emails from Mr. G after you receive service, but the number was incorrect. I called back to Kia of Waldorf on October 22nd at 2:23 and spoke with Ryan H again. This time he said Mr. G was at the corporate office. He put me on hold a claimed he called Mr. G. He came back to the phone and told me that he spoke to Mr. G and he was going to call me the next day between 10 and 10:30. I also emailed Mr. G on October 22nd at 2:44. I still did not hear back from him. I tried calling the number listed for Mr. G again on Ocotber 24th at 12:18 but it still was not the correct number. I called Kia of Waldorf a third time on October 24th at 12:20 and this time I spoke with Ryan W. He apologized that I had not heard back from anyone and promised to pass my message on to both Ryan H and Dean G. I still have not heard back from anyone. I believe they were aware of the damage to my vehicle and attempted to be dishonest and hide the damage from me. Now they are avoiding me and having to repair my vehicle.

My son had taken his 2012 *** to *** in Waldorf for a diagnostic test on Friday June 28th,2019 at 1:30p, he had an appointment. He was there until 4-5pm that evening. The diagnostic test cost $260.00. Then on the following Monday,my husband paid $675.00 for them to fix his spark plugs. Which left his seatbelt to be fixed next.
Our son's vehicle is still jerking and pulling when he drives.The customer service is horrible!!!
I emailed *** on the website on Saturday July 12th, no response or call. On July 15th, 2019 at 6:31pm, I spoke to Chris, a salesperson. He stated that he would call me back. Lies....Then on this evening , I spoke to a gentleman that continued to put me on hold twice. Then to say Chris was in a meeting and busy. This was at 5:25p on July 16th,2019.
We are totally displeased with the services not given to us.

I was involved in a accident Nov 13,2018. I was sitting at a light and someone hit me from the back at a light. I been experiencing car troubles since that time. My car would jerk and shift improper. I finally got it to the repair shop and they couldn't do nothing my car wouldnt move to reverse. I towed it to *** in white plains. They specializes in transmissions. I have all the paper work. It was stated theres a electric problem in my car. I towed it to the dealer they said its the oil pump. I spoke to the tech and service manager and was told that the oil pump was the problem. It was stated that the oil pump would fix my problem 90%. They ordered it and didnt arrive ontime days later. They put the part on than concluded that my tranmission is gone. I took it to a tranmission specialist first and was told that wasnt the problem. I have the paper work. I feel the dealship should be responsible for the $813 bill for the oil pump. What would the oil pump have to do with the tranmission. My car been at the dealer for atleast 2 weeks now. My insurance company (statefarm) wont provide me a rental or the other parties insurance (***). The lady *** at *** dealer told me things when I call or come in to check on my car but when I ask for stuff in writting she switches up and the manager. The insurance waiting to see if it was caused by the accident. I have 1st gear damage. When I was hit from behind I was sitting in first gear which could mess anything up. My car is hybrid/electric and anything could've happen. How come my car didn't have this issue until I got struck? It was driveable before I was hit. I send the other parties insurance company voicemails back in November a few days after. I saved all voicemails, paper work from each shop and a witness that went with me. I asked for the final report yesterday service manager said it will be stated its a possibility it came from the accident but when they emailed me it said nothing of that nature. Getting the run around.

I am a *** Club member. I receive 2 year oil complementary oil changes. I made an appointment online for a synthetic oil change. I brought my can to have serviced on 30 Nov 2017. Ann M was the Customer Service Rep. I picked my car up the same day, I reviewed the paperwork and noticed that I did not receive the synthetic oil change as requested. I did not have time to resolve the matter fully on-the-spot; however, when I asked about it, Ann replied that a synthetic-blend was put into my car. I did not ask for a synthetic blend.
Dec 4 at 1400 hrs, I called Ann to have this situation resolved. I again requested full synthetic oil change. She replied that I need to pay 25 additional dollars. I told her, I should not have to pay 25 additional dollars when I did not receive what I have already requested before. I never had a problem paying 25 dollars had the correct oil been used the first time. I do not think it is fair for me to take off from work again to resolve a problem that was not my fault. She told me that she did not see a synthetic oil change request on my paperwork, I should have said something. She further told me that she does not read minds and she does not have a crystal ball. I told her that arrangements was made online and I know I have indicated a synthetic oil change into the comments block. She told me that she need to have the Service Manager approve the oil change and she will call me back. I have waited 2 days now and still have not received a callback. I called Dean, the Service Manager and he has not called back either. Very poor customer service Ann M. Ask for Rocky. He is better suited for the job.