Keyword Eye

Ms*** was very courteous in asking for a refundAt that time we attempted to delete her account and credit card information from our databaseIt appears that Ms*** inadvertently signed up for separate accounts; therefore, the uncanceled account continued to charge her card
Ms*** disputed the chargeWe asked her to cancel the dispute, so that we could refund her and cancel the dispute chargeThis is a standard practice because if there is a dispute, there was a mixup in communication with our service repsMs*** was unable to reverse the dispute, but was very responsive. The next charge came in November, and when we heard of it, we immediately made sure that her account was shut down and credit card was deletedIt appeared that our customer service reps did not delete the credit card from the 2nd account and that is why she was charged in NovemberHowever, Ms*** did not ask for a refund for the November charge, but disputed it right away.Ms***'s case was an anomaly. We strive diligently to serve our customers. Thank you

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]