This letter is in response to Mrs. [redacted] complaint. Aba Appliance has made several attempts to go out to the [redacted] residence to take of there appliance issues but we were told by Mr. [redacted] that he wanted to cancel and told us not to come when our technician was on the way they also stated that...
they had put a dispute in on there deposit for the part,So Aba considered this closed. When Mrs. [redacted] called back after they canceled we tried to settle this matter only to be treated very harshly. Aba Appliance would like nothing more than the chance to service there appliance but there are unwilling. If they would like to do the service please give us a call and we will be happy to come back out. Sincerely, [redacted]
We at Aba Appliance have stood behind our labor and warranty process in this matter and with every customer it is our practice. To our knowledge the refrigerator is working, if it needs anything additional we will be more than willing to fix it just like we did with the compressor, I am truly...
sorry that the customer feels like we can not fix the problem. We will be happy to come out again and stand upon his warranty. we have not charged the customer anything additional to the first problem with the evaporator coil that was installed nor will he be charged for anything else he may need. With this being the case no refund will be issued but a resolve to replace any parts that may be needed to fix the problem. Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because: To date, I have not been able to get someone from ABA to sit down and discuss the discrepancies between what I received and what was originally agreed upon. ABA has not addressed my specific concerns regarding the 14 SEER unit in my home, but more specifically the $7,700 I paid for a new unit I could have had fixed for $1,300. It is simply illogical to assume that an individual would pay an additional $6,400 to have a brand new unit installed that provides no additional benefits. Throughout this ordeal it is clear that ABA has been operating with limited pass through of information from management to sales to installation personnel. They have misrepresented the conversations [redacted] and I had at my home, and are operating on secondhand transcripts of agreements made between [redacted] and myself. I have yet to receive an itemized invoice detailing exactly what I paid for, nor have I signed any documents releasing ABA from any further responsibilities. Regarding ABA’s business claims of straightforward answers and satisfaction guarantees I have received neither. Again, to rectify this situation I request that ABA install a Bryant unit in my home that meets the original 16 SEER agreement for the price of $7,700. Please see attached file for full response and additional information.
Regards,
[redacted]
This customers has already been refunded for this repair. We at Aba Appliance resolve to do all we can for each of our customers. Aba went out to Mrs. [redacted] home multiple times in the last couple months. She did need the icemaker to start with due to the water leaking coming from the icemaker. When...
Mrs. [redacted] called in initially in Dec 2016 she stated she turned off the the icemaker due to it leaking water and knew she needed a new one which she told our office when the tech came out he replaced it. The refrigerator had additional problems and that is why we refunded the labor and part back due to Mrs. [redacted] not wanting to fix the other issues she had due to the additional cost for repairs. This matter is closed. Sincerely, [redacted]
To whom it may concern,Management has been in constant contact with [redacted] and we can provide recorded telephone conversations where management addressed [redacted] concerns. We sent an install crew back out, due to [redacted] being concerned on how the furnace was placed/installed on the air inflow box in his closet. Management had install crew take on single stage furnace and install a more expensive furnace with ECM slow start, more quite motor which was [redacted] concern. We also upon initial install included at a no cost to the customer a UltraViolet light within the furnace to eradicate mold, bacteria and quality of air output into customers home. [redacted] was not satisfied with this UltraViolet light, which was free, so management approved for installer to install new $1350 Remi Halo (At no cost), which is top of the line UltraViolet air purification system available. We also installed equip with 10 yr warranty, Remi Halo w/ 5yr warranty. Each time management has met [redacted] requests, he is continuously dissatisfied and another problem/concern arises. [redacted] was quoted and priced $7700 for a new 14 seer HVAC system. [redacted] was informed that we would be more than happy to send out installers to remove and replace with a 16 seer system for an additional $1500 or if he wanted to have a multistage system installed, that would be an additional $3800. Neither of these options has [redacted] accepted, but did accept the re-install of more efficient and quieter furnace at no additional cost, plus the install of a free Remi Halo which is a $1350 piece of equipment. ABA cannot keep being held hostage to threats, Revdex.com complaints, etc... we will get [redacted] into whatever system he wishes to have installed, with only the additional cost for the higher end equipment he is wanting. [redacted] called and emailed ABA on 12/21/15 requesting a meeting/call with the owners. We informed [redacted] that owners were out of the country until after the new year, but he did not want to hear that. Again, we are/have attempted to accommodate [redacted] many requests with no luck. If there is anything else needed from ABA to rectify this complaint, please do not hesitate to contact us.Kindest Regards,ABA Appliance, Inc.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution is satisfactory to me. I am waiting for the reimbursement, and I will consider resolved once the check has cleared.
Regards,
[redacted]
In regards to this complaint, we at ABA stand behind every product we sell and service. This customer was never promised a 16 seer unit in fact he was told that if he wanted a 16 seer unit it would cost more. On the original install we did have to substitute in a Carrier brand furnace because our...
supplier was out of the Bryant brand however the customer was upset with this so we upgraded the furnace and swapped it out at no additional cost. The customer also wanted a guardian air uv light system which we usually sell for $1350.00 but we threw in for free because there was a confusion on which uv light he was supposed to get. You can find attached the customers invoice (we also have many call recordings if requested) if you have any questions please feel free to call us. Thank You,[redacted]
This letter is in response to Mrs. [redacted] complaint. Aba Appliance has made several attempts to go out to the [redacted] residence to take of there appliance issues but we were told by Mr. [redacted] that he wanted to cancel and told us not to come when our technician was on the way they also stated that...
they had put a dispute in on there deposit for the part,So Aba considered this closed. When Mrs. [redacted] called back after they canceled we tried to settle this matter only to be treated very harshly. Aba Appliance would like nothing more than the chance to service there appliance but there are unwilling. If they would like to do the service please give us a call and we will be happy to come back out. Sincerely, [redacted]
We at Aba Appliance have stood behind our labor and warranty process in this matter and with every customer it is our practice. To our knowledge the refrigerator is working, if it needs anything additional we will be more than willing to fix it just like we did with the compressor, I am truly...
sorry that the customer feels like we can not fix the problem. We will be happy to come out again and stand upon his warranty. we have not charged the customer anything additional to the first problem with the evaporator coil that was installed nor will he be charged for anything else he may need. With this being the case no refund will be issued but a resolve to replace any parts that may be needed to fix the problem. Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because: To date, I have not been able to get someone from ABA to sit down and discuss the discrepancies between what I received and what was originally agreed upon. ABA has not addressed my specific concerns regarding the 14 SEER unit in my home, but more specifically the $7,700 I paid for a new unit I could have had fixed for $1,300. It is simply illogical to assume that an individual would pay an additional $6,400 to have a brand new unit installed that provides no additional benefits. Throughout this ordeal it is clear that ABA has been operating with limited pass through of information from management to sales to installation personnel. They have misrepresented the conversations [redacted] and I had at my home, and are operating on secondhand transcripts of agreements made between [redacted] and myself. I have yet to receive an itemized invoice detailing exactly what I paid for, nor have I signed any documents releasing ABA from any further responsibilities. Regarding ABA’s business claims of straightforward answers and satisfaction guarantees I have received neither. Again, to rectify this situation I request that ABA install a Bryant unit in my home that meets the original 16 SEER agreement for the price of $7,700. Please see attached file for full response and additional information.
Regards,
[redacted]
This customers has already been refunded for this repair. We at Aba Appliance resolve to do all we can for each of our customers. Aba went out to Mrs. [redacted] home multiple times in the last couple months. She did need the icemaker to start with due to the water leaking coming from the icemaker. When...
Mrs. [redacted] called in initially in Dec 2016 she stated she turned off the the icemaker due to it leaking water and knew she needed a new one which she told our office when the tech came out he replaced it. The refrigerator had additional problems and that is why we refunded the labor and part back due to Mrs. [redacted] not wanting to fix the other issues she had due to the additional cost for repairs. This matter is closed. Sincerely, [redacted]
To whom it may concern,Management has been in constant contact with [redacted] and we can provide recorded telephone conversations where management addressed [redacted] concerns. We sent an install crew back out, due to [redacted] being concerned on how the furnace was placed/installed on the air inflow box in his closet. Management had install crew take on single stage furnace and install a more expensive furnace with ECM slow start, more quite motor which was [redacted] concern. We also upon initial install included at a no cost to the customer a UltraViolet light within the furnace to eradicate mold, bacteria and quality of air output into customers home. [redacted] was not satisfied with this UltraViolet light, which was free, so management approved for installer to install new $1350 Remi Halo (At no cost), which is top of the line UltraViolet air purification system available. We also installed equip with 10 yr warranty, Remi Halo w/ 5yr warranty. Each time management has met [redacted] requests, he is continuously dissatisfied and another problem/concern arises. [redacted] was quoted and priced $7700 for a new 14 seer HVAC system. [redacted] was informed that we would be more than happy to send out installers to remove and replace with a 16 seer system for an additional $1500 or if he wanted to have a multistage system installed, that would be an additional $3800. Neither of these options has [redacted] accepted, but did accept the re-install of more efficient and quieter furnace at no additional cost, plus the install of a free Remi Halo which is a $1350 piece of equipment. ABA cannot keep being held hostage to threats, Revdex.com complaints, etc... we will get [redacted] into whatever system he wishes to have installed, with only the additional cost for the higher end equipment he is wanting. [redacted] called and emailed ABA on 12/21/15 requesting a meeting/call with the owners. We informed [redacted] that owners were out of the country until after the new year, but he did not want to hear that. Again, we are/have attempted to accommodate [redacted] many requests with no luck. If there is anything else needed from ABA to rectify this complaint, please do not hesitate to contact us.Kindest Regards,ABA Appliance, Inc.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution is satisfactory to me. I am waiting for the reimbursement, and I will consider resolved once the check has cleared.
Regards,
[redacted]
In regards to this complaint, we at ABA stand behind every product we sell and service. This customer was never promised a 16 seer unit in fact he was told that if he wanted a 16 seer unit it would cost more. On the original install we did have to substitute in a Carrier brand furnace because our...
supplier was out of the Bryant brand however the customer was upset with this so we upgraded the furnace and swapped it out at no additional cost. The customer also wanted a guardian air uv light system which we usually sell for $1350.00 but we threw in for free because there was a confusion on which uv light he was supposed to get. You can find attached the customers invoice (we also have many call recordings if requested) if you have any questions please feel free to call us. Thank You,[redacted]