Key Food

Black cashier said she was closed after I stepped away she asked next customer to come to register. Black cashier lied that she was closed to deny service based on my White race. Manager also was denying her illegal actions to deny service based on race.Manager pretended like nothing happened. Also another non white customer disrespected me. This store disrespects White customers and Black cashiers tells White customer that she is closed but open for another non White customer in line.

I have shopped Key Foods for years. Always had a Loyalty card. So I made sure to use it for the most recent promotion of spending $400 to get $40 I made sure to meet this goal to receive my $40 reward. I find out when I went recover the award that they changed the way the promotions work, with some find print you need glasses to read.
I call their customer service 2 times, emailed 2 times to no avail.
So now I am writing as many reviews to get some people to shop at other nearby stores that have integrity and not dishonesty. With all the stores closing, I hope this one does close so we can get an honest supermarket to replace as there a good customer base here.

My husband and I bought two spinach knishes and four spinach pies, at the Key Food Store located at 92-02 63rd Drive. We ate two Spinach pies which were stale and made us nauseous. The spinach knishes smelled terrible, so we were afraid to eat them because we might have gotten food poisoning.

We went back to Key Food and spoke to the manager Alberto, who was quite rude and nasty. He didn’t care about our situation. In fact when I was trying to talk to him, Alberto quickly walked away and began moving the shopping carts and baskets. He refused to give us any credit for our purchase. Alberto didn’t care when my husband told him we were going to have to throw the food into the garbage.

Unfortunately, this particular Key Food does not stand behind their products. It is not the way to manage a business. Not only does Alberto not care about his customers, he also does not know how to be polite and professional.

Several other supermarkets happen to be in close proximity to this Key Food. They are C Town, Food Town, R & M Supermarket and NetCost Market. From now on we will shop at one of these other supermarkets rather than at Key Food.

I was shopping at the Key Food Store #1772 located at 1215 Sutter Avenue Brooklyn, NY 11208 today 9/14/2020 at 05:13pm and observed a customer place her pet dog on top of the conveyor roller at the cashier's, where all other customers place their food, in total disregard of the company policy which states on a sign outside the store entrance that No Pets are Allowed. We all love animals but it is unacceptable that the customer should place her pet dog on the surface where customers place their foods. Unfortunately the Cashier or Manager never spoke up. I asked to speak to the manager but was told to call and speak to him tomorrow. One staff member told me customers refused to follow the rules. Who is in charge of enforcing the rules? the customer, or the management? As a Food Safety Manager working in Hospitality/Food Service I am duty bound to let management know about this, hoping they will take action to stop our beautiful pets from contaminating our foods

Every time I try to return bottles the machine is either, out of order, full bin, or has garbage collectors using the machine for hundreds of bottles! The store has not had the only soda I drink( Dr. Browns) for over a month, most of the time whatever it is I want, there out of! This is by far the worst supermarket I've ever shopped in!

Considering this Covid-19 emergency is due to our (humans) lack of respect of wildlife (and animals in general, think "wet markets") and the ongoing pollution of our planet, I do care about starting to ELIMINATE plastic as much as we can. We are already like 30 years late anyway.
So I have been to two different Keyfoods in the Queens area (NYC) and I see plenty of plastic bags given away.
Considering it is a supermarkets for the more "ghetto" people and let's face it, most of them don't care, that is why laws are implemented. To TEACH PEOPLE to be better, to care more and to teach about good ethicals topics that are good for all of us.
So I am very sad that tons of plastic bags re still handed, where are the recycled paper ones? why don't we teach already the less caring (or less ethical) people to bring their own bags or use paper? WE USED TO DO IT LONG TIME AGO, is it so hard to go back to some old ways just for the sake of our environment? Do you enjoy living with masks and gloves on? I do not. And I do not want my kids to have to live like that because we are too lazy to make the right adjustments.

I went to Key Food on Myrtle Avenue this morning and noted that some staff did not have masks on or did not have them on properly. The mask only covered their mouth and did not cover their nose.

In addition quite a number of customers had their masks pulled down, not covering either their nose or mouth.

This is not good for customers trying to stay safe from the Corona Virus.

Revdex.com:Key Foods later allowed me to pick up the missing items from the store and admitted to delivering them elsewhereI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

After reviewing the complaint, I e-mailed the customer and I offered him a $Key Food Gift Card as a goodwill gesture for any dissatisfaction and frustration he may have experienced at our store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Key Food regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Key Food regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Key Food regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:Key Foods later allowed me to pick up the missing items from the store and admitted to delivering them elsewhere. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory...

to me and the matter has been resolved.
Sincerely,
[redacted]

After reviewing the complaint, I e-mailed the customer and I offered him a $15.00 Key Food Gift Card as a goodwill gesture for any dissatisfaction and frustration he may have experienced at our...

store.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

KeyFood located on 1215 Sutter Avenue in Brooklyn NY refused to deliver my 50$ worth of detergent that was heavy as hell they said you have to spend 60$ for a delivery. However that is not written anywhere in the store. He said it was I asked to see the proof he said delivery was on his discretion than he proceeds to use profanity what a horrible shopping experience. Store managers should not be able to make up policies that are not really their His name is Benny the store is located at 1215 Sutter Avenue Brooklyn ny store #1772

Review: I purchased an item that was on sale but did not ring up on sale. I didn't notice this until I came home that day. When I was at the supermarket the next day, while the sale was still going on, I brought the receipt back and explained my situation. The cashier went to investigate and said that the items I bought were too expensive to be on sale. When I explained to her that what I bought perfectly fit the sale description, she said that it was too expensive but that she would ask her manager. She asked her manager and her manager told her no the item was too expensive. When I asked to speak to the manager, the manager refused to come talk to me and explain. I asked why the manager wouldn't come talk to me and was given no response.

I have since emailed and called Key Food corporate on multiple occasions but have not heard back. I am writing to complain about the manager refusing to explain why my item did not ring up on sale to me and also to complain about false advertising. The items I purchased should have been on sale. I am positive of this but they did not honor the sale.

The complaint I logged on the key food website has the reference #[redacted]Desired Settlement: I would like to be contacted by the business and offered an explanation. Second, I would like the sale price honored.

Business

Response:

After reviewing the complaint, I e-mailed the customer and I offered him a $15.00 Key Food Gift Card as a goodwill gesture for any dissatisfaction and frustration he may have experienced at our store.

Review: On July [redacted] 2015, I purchased some items from this grocery store, and paid for my groceries purchase and delivery in full using my credit card. When the delivery arrived, several items were missing. I called immediately to notify of the error, and the personnel returning my call, first refused to acknowledge that some items can be missing, then they questioned whether I actually went to their store. Upon calling several other times, they said they wanted me to go to the store with an ID, and for them to verify that I actually went there (using their cameras). I told them that I paid with a credit card and hence they must have a copy of the receipt in their systems. Finally, upon calling the sixth time, they admitted that some items were misplaced and that they would send immediately. I have been waiting for two hours now (I live half a block away), and no delivery yet.Desired Settlement: I think this business should stop making deliveries if they are unable to make them in full. Or implement a system where customer can check they they received the items they have paid for.

Consumer

Response:

Key Foods later allowed me to pick up the missing items from the store and admitted to delivering them elsewhere. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,