Keurig Green Mountain

And as a side note I want to thank [redacted] for responding in such a quick, professional and courteous manner I received a response almost immediately and I'm extremely happy with the solution provided

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We have been in contact with the customer On the original call on 5/4/we explained to the customer that we would need to pick up the defective brewer and then we can send him out a new brewer We sent [redacted] to the residence times and all times the pick up was either refused or there was no brewer for [redacted] to pick up We contacted the customer again on 5/letting him know we still need to get the defective unit back Once we received the defective unit we can send this customer out a new brewer The customer responded to our email and refuses to send the brewer back

Resolved: A credit for $is being processed against Order Number: [redacted] due to accidental auto-delivery sign upthis is a one time business courtesy

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I did receive the downgraded coffee machine at my request due to two failures in the machine, however I have not received the K-Cup coffee vouchers as promised to make up the cost difference Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] No, this is NOT acceptable When I called you people A MONTH AGO, I was told that a replacement brewer WAS BEING SHIPPED TO ME and that I WOULD HAVE IT WITHIN A FEW DAYS since it was being shipped via *** You people NEVER said anything about picking up the defective brewer first and you people have left us hanging FOR AN ENTIRE MONTH WITOUT A COFFEE MAKER I have had to have a couple of brewers replaced by you people over the course of the past several years and NOT ONCE did I ever have to ship the broken brewer back first Also, a good friend of ours just had their brewer replaced about weeks ago and they did NOT have to send theirs back and had their replacement within days I do not have a box to put the stupid thing in and I am NOT about to drive minutes to the nearest [redacted] or Post Office just to get one You either replace my brewer was originally promised, or I will be contacting the Attorney General and I will post my experience all over social media to make other people aware of how you treat customers Regards, [redacted] ***

We contacted this cusotmer and we were able to resolve this issueThank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

The customer has been credited for the entire charge: $Credit request [redacted] should be posted against credit card & bank within business days

We contacted the customer and have resolved this issue Thank you

We contacted the customer and let her know that the credit has been issued thank you

On 8/14/09:21:AM one of our supervisors [redacted] attempted to reach out to this customer & offer an appeasementAt the time he stated that he refused the offer & would purchase product else where

We left a message for the customer on 12/@ 10:via our corp customer service deptthat we would like to resolve the complaint for the customerOur corpcustomer service deptcan be reached @ ###-###-#### between 8:00a.m - 5:00pm E.S.T thank you & happy holidays

Resolved: We called customer and she stated that the resolution she received was appropriate and she will close the ticket with the Revdex.com.This conversation took place on 4/22/11:07:AM with our corpconsumer care rep [redacted] ***.We sent a no charge replacement brewer as appeasement WR K300ORDER#: [redacted] I was unable to respond to this complaint on your website to close the loop on this resolutionThank you [redacted] SUPERVISOR, CONSUMER CARE [redacted] O: [redacted] * [redacted] KeurigGreenMountain.com | Keurig.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Since I have no idea what they could have been reaching me forAll I remember was getting a voicemail that was a contradiction to what I was told earlier, and I never heard from them again.I think it is funny that suddenly now, out of the blue, they are emailing in late September claiming this so called contact from months agoIf they must, my email is [redacted] - I have very poor reception at best these days and it is easier to reach me by email Regards, [redacted]

we are in the process of sending Mr [redacted] an enhanced KKbrewer that should fulfill this complaint

We contacted the customer and have resolved the issue thank you

we attempted to reach out to the customer on @ [redacted] however we have never received a return call or e mail from the customerIs there another email address or phone number you can be reached at ? pls advise thank you

They have unsubscribed me from future emails, however, I still have an active account I want the account completely deleted from their system Regards, [redacted] ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***