KetoGenesys

Offer was for free weight loss supplement just pay shipping, nowhere did it say 14 day trial or anything about subscription. Now I'm being charged $89
March 6 was purchase date on my Discover card , nothing about subscription at all in ad. I tried to call customer service number and was on hold for 5 minutes no answer at all. Discover won't do anything to get my money back

Advertised as a 30 day supply for $5. Paid for the product, received it and was then charged $90. It's available online for less. Why would I pay $90?
I purchased this product on February 9. It was advertised as being a $5 30 supply. I was confused when my bank started reporting charges as fraud and noticed it was the same company attempting to charge $90 for the product. My bank declined it each time. I called the company March 17 and stated I didn't agree to any subscription, to which I was given the response "you should have read the terms". I cancelled my subscription but noticed this seems to be an issue with the company. I am not the only one who has been charged $90 unknowingly.

I purchased a $4.97 trial. I read the website and there was nothing indicating this would be an auto-renewal. Charge auto-renewed for $89.97
Originally purchased a trial on 2/14 for $4.97 order # XXXXXXX. I read the website and there was nothing indicating this would auto-renew. However, their website is deceptive as there were multiple screens containing a "click here" to complete your transaction link which resulted in me purchasing some other trial for $4.96. I immediately emailed them about the 2nd charge and they refunded me. On 3/3, I received a random charge for $89.97 order # XXXXXXX which I did not authorize, nor did I sign up for any auto-renewal. I contacted Ketogenesys immediately and they told me to call customer service. I called and escalated this indicating that they charged me without my consent. They said they escalated this to a manager for a refund. Several days later I still did not see a refund on my bank account so I called again. The customer service person said it had been escalated and the manager has 14 days to decide to refund the purchase or not. I told her that this was an unauthorized transaction and that if they did not immediately refund it I was going to file a dispute with my bank, the Revdex.com, and consumer affairs. She put me on a brief hold and then said she would refund the transaction. She sent me an email indicating it has been refunded. It has been 3 business days and nothing is showing in my account as being refunded, so I reached out to my bank to report the transaction.

Ordered their risk-free product online. Was charged full price for product approximately 3 weeks later on my bank statement under name Medally.
I ordered online a risk-free product called KetoBlend and Forskolin on Feb.12, 2020. Medally is the name that my bank account paid for the product. On March1, $89.96 was taken from my account and March 10, 2020, another $89.00 was taken. I called customer service and it was explained to me what the charges were for the full price of the above products because I did not cancel a supposedly continued order. I told customer service that I was not happy with product and wanted to return for a refund. I was told that was not possible. I called two different customer service numbers and got the same person, Christine. I am not sure where the risk-free part kicks in. I have now cancelled product officially, however I don't remember reading any information about cancellation or where to cancel at until these charges were taken from my account. I have also filed a complaint with my bank for fraudulent charges. Thank you.

I had placed an order for what was to be a FREE trial with only the shipping to be paid. Extra Funds withdrawn from account
I placed an online order off of an ad on facebook which states a FREE trial with only shipping costs. First off on the website they give you after you complain it stated everything however on the site off of facebook there is no explaination that is very clear, however I paid the shipping costs and did not receive the product in a timely matter to even be able to try out before an additional almost $90.00 was withdrawn from my account. Being that it is listed with a different name I was not even able to call and complain so I contacted my bank to get information and they contacted them. They refused to refund my money after many calls and emails and I even stated I would send the unopened bottle back. They were very rude and no customer service. I just want my money back and want people to know that this company is a complete joke. DO NOT ORDER FROM THEM

I signed up for a free trial order and was charged for full mothly subscription without authorization...Was told to call back in 3 weeks to cancel subscription...
I tried to cancel everything and was told no...I am furious! I was charged for 3 things versus the one small amount of $4.97.

Also got a free trial and then was charged 90 bucks for the bottle. It sells for 30 bucks on amazon, so I'm not sure where they get away with charging the 90 bucks. Was told I cannot get a refund even though I offered to return the bottle unopened.

Terrible company........they continue to take between $100-$200 out of our account every month after we have repeatedly told them that we no longer want their products!!!! Dont fall for their scam!!

Thought I was only ordering one free trail bottle online just Paying for only ship/handling, they deducted with out my consent $539.77 from my account
I ordered online back in November 2019 , I thought a "free" trial bottle of supplements, and was just to pay shipping & handling charges . As I looked at my bank statement they were six transactions at 89.97 each that They stole from account with out my consent, I was appalled & shocked how much they took, I called few numbers I found that most of them were not in service , I finally reached a live customer service rep , I demanded to return all
Unopened bottles and they refused to give an address , I demanded a full refund , sent numerous emails with the 100% refund request, going back and forth their manager sent email
Stating they are refunding all my money that they took , checking with my bank daily and only received three of the six refund credits that was promised from the Manager by email and from phone conversations , leaving a balance of $269.91 that is still owed to me that I am demanding it be credited to my account. They are running an unprofessional, illegitimate SHADY, unethical business practice , they are deceitful & confusing consumers into their supposedly " automatic subscription" that once you submit for you "free" bottle , you are actually giving them the Consent to withdraw your money , and you just unknowingly joined their subscription, and not just getting that free trail bottle that's advertised . Nothing but lies from customer service if you ever get through to them.. How are they still in business , is baffling. They should be ashamed of their business practice because they know exactly what they are doing to the consumer. I want the rest of my money refunded ! I filed complaints with FTC & IL Attorney General Office , I will contact our local new station to have their Consumer Complaint Investigation Department be aware of their deceitful business they are running , have them investigate on my behalf. I also contacted an attorney to proceed with legal action , besides money they stole it's the principal. They should not be operating such a business. Such a SCAM buyer beware! CROOKS!

Repeated attempts of unauthorized funds taken from my account in the amount of $89.97.
On November 3rd 2019 ordered 2 bottles of dietary supplements, website states these bottles cost $4.95, free shipping. Website says nothing about it being a 14 day trial and that after these 14 days these bottles are $90 the $5 that I paid was for shipping. On January 3rd 2020 this company attempted two transactions against my account one for $89.97 and another for $89.96. The 1st one cleared the 2nd one did not, I filed a fraudulent complaint with my bank & Still have not received my $90 back or any additional products. I spoke with the company this morning and was told that if I read the small print I would see that it was a trial basis and after that the bottles were $90. I reviewed the website this is not the case. There are absolutely 0 reviews on this website and no way to leave reviews.
https://youtu.be/wFIPZnjGvPY
https://slay-appliance.myshopify.com/products/keto-blend-free-trial-bottle-by-sh...⇄

When I ordered a free sample I was not informed that I was automatically enrolled in a subscription and would be charged for more product
When ordering a free sample from Ketogenesys I was not informed that I was automatically enrolled in a subscription and would be charged in 18 days for $89.97 worth of product which I did not receive anyway. When I received the free sample there was nothing in the packaging. No phone number, no subscription details. Nothing. Didn't even get an email saying that my order went through. When I called Ketogenesys for a refund they said they do not refund anyone but would happily cancel my subscription. The phone number in the email I received after filing a complaint with them doesn't exist. And the man on the phone when filing a complaint will not let you speak to anyone but him. He said he's the highest person in the company which is probably not true. Their website I got from my bank account does not exist. How do you get a refund from a company like this?

False statements on website "risk free" just pay shipping. Satisfaction guarantee, contacted directly and won't refund product after trying to return.
November 28th, ordered risk free from ketogenesys Tampa, Florida 33616 email: [email protected]
Product made me extremely sick, contacted them immediately, was told they'd cancel. They didn't cancel it and charged $90 for product I can't use. I had a reaction.
They claim I can't return product, I've tried talking directly and it's been months. Product is falsely advertised and says risk free when it's not. I used a debit card to pay for it. My name is *** modesto ca 95354. Please help. Do not want, and cannot use.

I ordered a bottle of KetoBlend; online it said for intro price of $4.97. Company charging me $89.97 and $89.96 and will not refund.
On 12/18/2019 I ordered one bottle of KetoBlend for $4.97. My screen then asked if I wanted to order something else; I did not want to do so, so I clicked on "No." I thought the order didn't go through. I then received 2 bottles in the mail, one KetoBlend and one Forskolin. My credit card was charged $4.97 and $4.96. The return address on the pkg. is Ketogenesys, PO Box 24567, Santa Ana, CA 92799-4567. Then, my credit card was charged $89.97 on 1/5/2020, and $89.96 on 1/6/2020. I had NO idea that such charges were coming. The advertising said a bottle would be sent for FREE for shipping and handling only. There is no way for a consumer to know that if the bottles were kept, then the company would charge this much. There was no such information. There was NO such information in the package sent. And I didn't even want one of the products. I called the company and emailed them. I called on 1/17/2020 to Cancel. I was told that my account was cancelled and the confirmation number was XXXXXXX. Anita said I could not get a refund. I then emailed to ask for a refund. Their email said that if I didn't cancel within 18 days of the initial order, their policy was to charge me $89.97 and $89.96. Of course, because I didn't KNOW that was the policy, by the time they charged my account, it was too late to prevent that charge.
I have one of the bottles unopened; I am glad to return it, IF they will promise to give a refund. The package did include a note that says "in case you need to make a return, please include original shipping label" I still have it.
Regardless, they should remove those charges from my credit card. I disputed the charges with my credit card company, but based on response I got from Discover card, the company is claiming that it is a legitimate charge and that I authorized it. That is blatantly untrue. This company uses false advertising and needs to be stopped.

I'm filing a complaint about the product for reasons of false advertisement. I found many other complaints about the product on the B.B.B. website. A Facebook adds inform me that this product was on Dr. Oz show about the amazing weight loss success. I feel that was a fraud I'm certain this product made it on the Dr. Oz show. The ad on Facebook claims "you pay the Shipping for five dollars. "You'll receive one bottle of the keto pills.
After receiving my supplement I have taken the pills. Then fifteen days later I was charged 89.00 dollars. I called the company and they inform it was a 15-day trial.

Charged for 4 products, received only 2.
In October 2019 I ordered a free trial of KetoGenesys and Forskolin, I paid the shopping amount of $4.?? For each bottle. I never received any email confirming order or information for cancel of trial. They tried in November 2019 to charge my credit card for $89.96 and $89.97 but my cars company alerted me and we closed that card as there was no number to call the company. On January 16, 2020 I received a phone call stating the female representative was calling from the legal department of Regal Slim trying to right a trial shipment of product that was not paid for. I stayed I had paid for the trial and she indicated that I had only paid for the shipping. She then told me that
I would need to pay $89.96 & $89.97 to bring things right. I was reluctant, and told her that I would like for any future product to be canceled as I had health issues arise from using their product. She said she saw another shipment waiting to be shipped and she would freeze it and cancel my account. She told me I would receive and confirmation email regarding our call. (I never received said email). I gave her my account information and hung up. On January 18, 2020 I received more product. I also saw on my credit card statement that not only was I charged $89.96 & $89.97 but I was also charged $179.93. I did not open the package of product, wrote RETURN TO SENDER and out it back in the outgoing mail slot.on January 25, 2020 I called the number on my online banking app for the charges that indicated it was charged by a company called Try Lifting Fit NY XXXXX @ 800-691-6739. The first person I spoke with broke up so bad I was only hearing every 5 word or less. When I asked if she could call me back I was told they didn't do that. Or so I think she said because of the garble that I heard. I hung up and called again, this time a Christina answered and I spoke with her. She said she didn't see any payments made on January 16th and was quite rude when stating that the order placed in October was the only thing showing in her system and several declined attempts for payment. When I explained about the phone call she said she didn't know what billing did because she was only customer service. I asked to be transferred to billing and she told me they could not do that because they were a big company and I would need to email [email protected]. I asked if the legal dept or the billing dept would ever call a customer if charges were declining. She stated she didn't know their practices. She kept saying their were a VERY large corporation and billing didn't take calls that I would have to email. She issued me 2 cancellation #s for the 2 products Forskolin cancel# XXXXXXX and KetoGenesys cancel# XXXXXXX. I attempted to send the email to address given and it was returned Mailer-Daemon no such email.
I have not called my bank yet as it is the weekend, but this will be my next step.

Scummy practices and advertising on instagram claiming free trial, then putting auto renewal subscription in small print that no one reads
The way that they are doing advertisement is not ethical. They are claiming this magical product will help you lose a ton of weight. They use other people's photos without their permission which is a violation of privacy. They are also making extremely bold claims on advertisements, and when you go to their website, all the small text goes directly against all of their claims. Their product is grossly overpriced and saying "free trial" then charging 200 a month with out any kind of confirmation email, heads up, or notice about the charge in advance just seems like bad business. Overall I have had a terrible time with this company and I hope they can properly market their product in the future and not just try to take money from people.

Unethical business operating in a manner consistent with a scam.
I purchased what I thought to be a supplement offer only requiring shipping and handling fees of $4.97 on 10/17/2019. I did receive the bottle of Keto Blend and it remains unopened.
On 11/05/2019 my account was charged $89.97 and then again on 11/18/2019 my account was charged $89.97. I received another bottle of Keto Blend that was shipped to me 11/18/2019 and that bottle remains unopened as well.
I contacted my bank to dispute these charges and canceled my card that the transactions were being deducted from.
The file I claimed with my bank was denied after they received documentation of the 10/17/2019 purchase of $4.97.
Today (01/10/2020) I called the phone number (800-385-3551) associated with the charges listed on my bank records. I was told by Lisa in customer service that the offer was a trial and that since I filed a claim with my bank and lost that they would not refund the charges even though I offered to send both unopened bottles back. I asked to speak with a supervisor and was told they were all on the phone busy with other customers. I asked to be placed on hold and was denied. I asked to be put through to a supervisors voice mail and was denied. I asked to speak to anyone else in the company and was hung up on. I have called repeatedly and the same woman answers and hangs up or places me on hold and never returns to the line. At this point no one answers the customer service number at all.

Got FREE trial and was charged for this product after 2 weeks without being told that I would be charged full price. Did not know I was entering a monthly prescription club. Unable to be refunded my money.

I ordered a trial of the products for 4.99. My account was charged 89.99, four times after that purchase. All of which I did not authorize.
In the beginning of October I ordered a trial of diet pills for 4.99 each. I read all of the information on the page. It was clear that it was a one time purchase. My account was then charged 4 more times, each time for $89.99. I did receive the product again one time. I have it waiting to send back for a refund because it was unauthorized. It says contact customer service but they do not respond to email complaints and there is no other information to contact them. I went to the bank but they said they cannot process it as fraud since I ordered the initial product.

Unauthorized billing of charges for "subscription" after "free" single purchase only requiring shipping/handling charges. NO CUSTOMER SERVICE # work!
Business claims I "subscribed" to ??? on 11/04/10 by order #XXXXXXX. I subscribed to nothing! On 11/22/19 they notified me by email they were going to deduct $89.97 plus shipping and handling from my checking account (using I assume the billing information related to the "free" trial of their product ordered on 11/04/2019). Their email was titles "Consent Notification #XXXXXXX" with instructions to "click on the link to agree to charges" I did NOT click on the link as this already alerted me to "fraud". Instead I emailed them that I'd subscribed to nothing and told them if they charged my account I would prosecute. I attempted to stop payment through my bank, but they did not see the charge, because it is not presented as "Ketogenesys" but under the name "Get Clear Slim". There was a (800) 326-1243 CT phone number attached to the entry.I called the number as NONE of the customer service numbers on the bill or label are working numbers, all out of service, I called at what would be 1AM eastern time. The woman who answered said they were in Maine! No Maine accent, and the bank told me the company was in San Mateo, California. The bottle says Tampa, Florida. I was calling from Benicia, California. The woman claimed they had 24hr customer service. As none of the "customer service" numbers available to the customer are in service, only appearing on the bank charge assuming it is recognized by the customer as a phone number, I doubt there is ANY customer service only unauthorized charges to the unwary customer. This is a fraud scheme of some kind. God only knows what is actually in the capsules. Maybe that should also be investigated.At the request of Citibank, I am also filing a police report.