KETO BURN FULFULLMENT

On April 21, 2020, I ordered five bottles online of this company's "Keto BHB Real/Healthy Cleansed Diet" diet supplement, paying $199.99. Order ID Number: ***. However, after ordering it, I had second thoughts about trying the product, so I decided to return the five bottles. They offer a 90-day money back guarantee. After it arrived, I did not open any of the bottles and requested a refund from the company. They emailed back a RMA number: *** on May 6, 2020. As they requested, along with the returned bottles, I included the RMA number and order ID number to their return address. This was sent back on May 8, 2020 (USPS Tracking # ***). As of today, June 29, 2020, the refund has not shown up in our checking account. I have emailed their customer service on two different occasions asking on the status of the refund, but have not received a reply back from them on this matter.

I accepted and ordered 3 bottles BHB (offer included 2 free bottles) On order #***/Invoice, only 3 bottles were mentioned. Enquire about free bottles, said that if not included, order to be canceled.
Reply from Alina (***) - Sorry order was sent - if I return the purchase at my cost, I will be refunded the purchase price. I ONLY WANTED ANSWERS ON MY QUESTION - INCLUSION OF FREE BOTTLES.
I also enquired at transactions to my Credit Card. Regardless my mail, only receive a generic reply by mail - I can return on my cost in order to be refunded or accept a 25% refund if I continue with the purchase.
I am sorry very dissapointed in their actions. It does not match their fame to claim : 90-Day Easy Return Money Back Guarantee Policy
Within 90 days of receiving your order, if for any reason you are not satisfied with the results, simply contact us and we will give you a full refund. We stand behind our product and provide a 90-day full refund money back guarantee.

I ordered the keto diet they charged me 200.00 for 5 bottles I thought I was getting one bottle for 38.00 I sent it back unopened tracking #95909402478323951497
Sent June 5th they received june13 2019 at 1:17 pm.could not get my money back
I have been on the phone with them many times . They say they have been so busy
Filling orders they have not got to me yet .I sent them a letter with tracking #s they received the letter on March 4th 2019 12:02 pm tracking # 70182290 0000 13796764
How they tell me they haven't received anything from me .not sure what else to do
I have copy of every thing and the total cost was 201.98 Sent to attn:returns& reviving

I returned two products to this establishment. They refunded me for one of the products but when I told them about the second product they told me they don't give refunds. So I wont be getting a refund for the second product. The products were diet supplements.