Kessler's Cleaners

I am referring the Kessler's Cleaners located at 1304 East-West Hwy Silver, Spring, MD 20910. I brought in a coat, and they ruined the leather buckles on the sleeves. This coat is very special to me so I brought it in to show them what happened, and I asked for my $19.99 to be refunded. The woman claimed it was like that when I brought it in because she "remembered it." This is untrue because it is a new coat, and this was the first time I got it dry cleaned. Then she demanded I go get my receipt to prove it was a new coat. I refused. Mistakes happen, but one needs to own up to it and offer a possible solution. I told her numerous times that I would not leave until my money was refunded. This took over an hour. I have never been treated so poorly over $19.99 before, and I will never go there again. The other woman who allegedly worked there told me that she has never had a customer like me before. Y[redacted] reviews suggest otherwise. I would not wish this experience upon anyone because it was very stressful and dishonest. It's unacceptable to treat customers in such a degrading manner. They need to improve with their customer relations and interactions.