Kerr Tools

Initial Business Response /* (1000, 9, 2015/08/25) */
Choice Wireless is a Prepaid Company. It is our policy that service refunds are not issued for services that are prepaid. In the case of this customer they had 18 days of service use prior to submitting a request to disconnect services. After...

review of this account and the call records we have found the amount of use during the 6-1-15 to X-XX-XX period to be consistent with a normal monthly subscriber.
Choice Wireless will not be refunding any funds for services that were prepaid and received.
Initial Consumer Rebuttal /* (3000, 11, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid for services to the end of the month. I should be refunded the amount (prorated) not used. I dont understand why they cannot refund the amount I am requesting. It was paid in good faith and there was no breach in a contract because I was advised that I can disconnect at any time if I were not satisfied with their services.