Kerns Lawn & Landscape

I had Rob Kerns do some work for me a few years back. He did a great job. I actually gave him a 5 star review here. I then asked him for an estimate to design a flower bed for the front and sides of my house. I had several estimates and chose a different landscaper for that job as I liked his design the best. I now need someone to mow/trim my lawns weekly and called Kerns for an estimate. He slammed the phone in my face saying I ghosted him last time. Not true. I simply went with another landscaper. Very rude, unprofessional and angry. DO NOT RECOMMEND.

September 4, 2015Dear *** ***:We received a complaint letter from you in regards to ID ***; submitted to you by *** *** *** on 8/27/2015.After reevaluating the situation (*** ***) that was presented to us through *** *** and thus from *** we stand behind our
initial assessment that the wheel in question was not damaged due to a manufacturing defect but rather through an impactThis is not a situation that constitutes a warranty as it is considered neglect on the part of the user.The outcome that was determined to be suitable within our warranty policy was to offer our customer, *** ***, a replacement wheel at an extreme discount So that they could, in turn, do the same to *** ***The wheel that we choose to send (*** ***#*** to *** ***) was an exact match in every functional wayThe color however was different than the original wheel that *** had on his bicycle, this decision was made based on our stock at thetime.Please note that we, Advanced Sports International /*** ***/*** *** were under the impression that the situation was handled through *** *** and was no longer an issue.To date, since receiving your letter, We have started the process of replacing *** ***'s rear wheel, through *** ***, as a customer serviceThe replacement wheel should arrive to their location before 9/18/2015.Thank you,Jonathan L.INSIDE SALES MANAGER