Kentwood City Properties

Initial Business Response /* (1000, 5, 2015/08/27) */
Hello and thank you for the opportunity to respond to this complaint. I do wish I had a bit more time to gather the facts as we only received this complaint yesterday, [redacted]
First please let me say that we did try to stop the mail...

delivery to Mr. [redacted]'s home. Initially our attempts were unsuccessful for several reasons. Our agent [redacted] was using a direct mail servicing company and it was difficult to have his address completely removed from all mailing lists. These companies generate their mailing lists from public records according to a map grid or geographic area. It took several attempts to clear his address. Also, several of the mailing pieces were already in the queue for delivery and we were unable to halt the delivery to an individual address.
Let me also state that at no time was an HOA list ever used to gather addresses. [redacted] was simply mailing to her own neighbors using a geographic list generated from public records.
I would like to comment that it seems like a bit of an over reaction by Mr. [redacted] who might have just dropped the unwanted mail into a recycle bin. It also strikes me as odd that someone who works at a company with which we do so much business would be so determined to file a complaint and wish my company such harm. [redacted] has an A+ Accreditation with the Revdex.com and has been in business for over 33 years. To my knowledge we have never had a complaint filed. In addition, [redacted] is one of the most professional, ethical, and honest Realtors in all of [redacted] I can attest that she respected Mr. [redacted]'s requests and did attempt to stop the deliveries, but his manner became so irrational and threatening that [redacted] came to feel harassed by him. [redacted] has every right to mail to her neighborhood and many other Realtors mail to the same homes. [redacted] and [redacted] have done nothing wrong or unethical. It is a standard and common industry practice to announce newly listed properties or recent sales through mailings of this type.
Here is a timeline of the events which led to this complaint:
On [redacted] received a chain of texts from a phone number of XXX-XXX-XXXX. She replied and he asked how she got his info. She replied that it was from public records. He responded to request "No further contact even if public record and place me on all of your do not call and mailing lists."
"Any further contact will be considered as harassment and action will be taken with the appropriate entities."
[redacted] had her assistant contact the direct mail company to have him removed, but the process took several attempts. It can take up to 30 days for them to remove a name. She also uses 3 working lists with this company for different direct mailings.
Then on [redacted] received the following Text from the same number: "I've requested to be taken off your mailing list in the past yet I still receive your unsolicited mail. Please comply immediately or further action will be taken. STOP mailing me JUNK!!" "Please confirm receipt and compliance!!"
[redacted] did not respond as at this point because his tone was so threatening and she was starting to feel harassed as this person lives in her own neighborhood of only 46 homes. She again asked the direct mail company to have his address removed from the mailing lists and thought it was done until [redacted] when he started harassing her again. She received a text from XXX-XXX-XXXX demanding that she comply with the request to have her STOP sending unsolicited mail and threatening a complaint against her, based on her "non-compliance and unethical practices".
Coincidentally, on the date following the above text exchange, someone committed identity theft against [redacted] and used her name to request numerous online products, services, and other unwanted items, resulting in dozens of phone calls and email solicitations. The coincidence is so striking that believe that [redacted] committed this unlawful act.
In conclusion, we hope and believe that Mr. [redacted]'s address has successfully been removed from all of [redacted]'s mailing lists; however, the mailing for [redacted] was scheduled several weeks ago and it is conceivable that one more mailing piece could possibly be delivered (We sincerely hope not). We have respected Mr. [redacted]'s wishes and attempted to abide by his requests. We have done nothing wrong or unethical. We regret his inconvenience.
I would appreciate it if Mr. [redacted]'s complaint not be posted online as his accusations are groundless. He is acting irrationally and he only wishes to inflict harm. He is accusing [redacted] and my company of criminal activity while none has occurred. We consider this to be harassment.
Sincerely, [redacted] Managing Broker, Kentwood City Properties.
Initial Consumer Rebuttal /* (2000, 9, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I accept the response from the business and believe that my name has successfully been removed from all third-party companies, I don't appreciate how Mr. [redacted] has now turned this around to portray me as the one trying to cause harm to his business. My intent, as a consumer exercising his rights, is to simply stop receiving unsolicited mail. By no means is my request irrational or an over reaction. Had this been my first request, sure it would be an over reaction, but after 4 attempts and no positive results, next steps were taken. His company has every right to solicit my business and send mail, but they also have to commply with my rights and request to be taken off a mailing list, this too is not an irrational request.
I take offense on the identity theft comment/situation he described, but appreciate his revision to have it state it to be his personal view.
Like I said, all I want is for his business to comply which I am confident he has complied with based on his comment. I am well aware of a 30 day waiting period for my information to be scrubbed and can respect that any mailings will continue through September due to timing issues and constraints with a third-party company, but I would not expect anything further after that.
I am not familiar with Revdex.com policies and procedures, but like I said my intent is not to harm his business, his image, nor his Revdex.com rating. Therefore, if the Revdex.com has a practice to publish this complaint, I would request an exception be made so that this is NOT published since I believe we have come to a resolution which I am in favor of which is that I will not be contacted by his company in the future, after the 30 days has elapsed and to add some room for error let that date be October 1, 2015.
Thank you for your help in this matter.
[redacted]