Kentuckiana Chimney

Unfortunately I as the District Manager was not fully informed of the situation from start to finish. WIth that being said I wish to apologize for the way things were handled in BOTH incidents. I will be contacting the customer today and offering a refund of the $200 for the gift receipt given and... not honored due to the issuer not being in a position to issue a gift receipt in the first place. In closing, our customers are VERY important to us and I will always do everything in my power to ensure their time with us is as pain free and easy as possible. I am terribly sorry that is not the case here but I assure you this will be handled internally as well. [redacted] ***District Manager '

This vehicle was brought into the shop located at woodruff rd on 09/23/17, It was the first and only time the car was brought to this location.There was no diagnostic procedures done nor was the customer charged for any diagnostics.When the customer arrived at this location he had already
purchased ignition coils and wanted us to install them for himAgain I stress that no diagnostic procedures were performed to this vehicle.Mr W*** wanted us to install the ignition coils for him.Further more Ignition coils and alternator issues are two completely different issues.Mr W*** is more than welcome to come by this location and review the video & audio from the day he came in requesting for us to replace the ignition coils

Unfortunately I as the District Manager was not fully informed of the situation from start to finish. WIth that being said I wish to apologize for the way things were handled in BOTH incidents. I will be contacting the customer today and offering a refund of the $200 for the gift receipt given and...

not honored due to the issuer not being in a position to issue a gift receipt in the first place. In closing, our customers are VERY important to us and I will always do everything in my power to ensure their time with us is as pain free and easy as possible. I am terribly sorry that is not the case here but I assure you this will be handled internally as well.[redacted]District Manager '