Dear customer, We appreciate your input regarding complaint ID [redacted] However, we as the manufacturer cannot provide a return or exchange without proof of purchase from the customerThe box clearly states the policy that [redacted] upholds which reads “Product cannot be returned to place of purchaseMust have original box and receipt for any exchange processdays from date of purchase to exchange or make any claims.” This policy is to be sustained for each customer individually and is not subject to circumstantial revision Regards, Customer ServiceKentex Corporation
Dear customer, We appreciate your input regarding complaint ID [redacted] However, we as the manufacturer cannot provide a return or exchange without proof of purchase from the customerThe box clearly states the policy that [redacted] upholds which reads “Product cannot be returned to place of purchaseMust have original box and receipt for any exchange processdays from date of purchase to exchange or make any claims.” This policy is to be sustained for each customer individually and is not subject to circumstantial revision Regards, Customer ServiceKentex Corporation
We have already responded to this customer This mat was purchased at Ross stores and if defective can be returned for a full refund