Kent & Cynthia Wolfe

We have tried to reach this customer and her mailbox is fullWill be glad to evaluate bags but customer has not sent the bags to our repair facilityWe can not determine what is or is not covered under warranty until bags are evaluatedWill continue to try to reach customerShe can also reach me at [redacted]

We will contact customer and refund the $as requested

We will contact customer and refund the $as requested

Complaint: ***
I am rejecting this response because:What they show versus what I was charged is inaccurateI have not been contacted and my attempts to contact them have met with difficulty and bait and switch tactics

This issue has been resolved with the client

We will contact the customer, we show no such charges being made to the customer

Complaint: ***
I am rejecting this response because:I have spoken to several folks from TUMI and they advised me they were going to follwith me once they had an opportunity to talk speak with
the TUMI department that handles 3rd party relationships and specficially their 3rd party relationship with the firm, “Achievers, Inc.” The bag was purchased through their award based website directly from TUMI. The Achievers, Inc operations team has also had a difficult time reaching a TUMI representative who can help apparently based on email response below.Regards,*** *** -----Original Message-----From: Member Experience | Achievers [***] Sent: Monday, January 29, 12:PMTo: ***Cc: *** *** *** ***
*** Hi ***, I hope you are well and thank you for contacting us at Achievers. I have reached our Operations team and asked them to investigate with the vendor and UPS what happened with your order. If you happen to receive it, please let me knowIn the meantime, I will follow up with you every business days unless I have an update sooner. Have a wonderful day! *** Member Experience | Achievers Inc.North America Toll Free #: *** ***) Your Case Number: *** Confidentiality: The information contained in this e-mail and any attachments are confidentialIf you are not the intended recipient, you may not copy or distribute this informationIf you have received this communication in error, please notify the sender immediately and delete it from your system. Confidentiality: The information contained in this e-mail and any attachments are confidentialIf you are not the intended recipient, you may not copy or distribute this informationIf you have received this communication in error, please notify the sender immediately and delete it from your system. Confidentiality: The information contained in this e-mail and any attachments are confidentialIf you are not the intended recipient, you may not copy or distribute this informationIf you have received this communication in error, please notify the sender immediately and delete it from your system.ref:_00D708NVC._500391yzccj:ref

UPS has closed the investigation and a credit memo is being issued to the 3rd party. Once this credit memo is recognized the 3rd party company will re-ship customers bag. Please allow 7-10 business days.

We have made numerous attempts to contact this customer and he has not returned any calls.

Complaint: [redacted]
I am rejecting this response because:
I’m hoping someone can help me.I have been retaliated for filing a compliant. I just realized the merchant,TUMI had been charging me the price of the item I purchased every time Icalled and...

complained about my problem.I have over $1200+ of excessive charges that are completely erroneous.Please help.Thank you for your time.
Regards,
[redacted]

We will contact customer and refund the $79 as requested.

I finally connected with [redacted] at Tumi she's been out with the flu. She was able to provide me with the credit which came through on my credit card this morning. You can close this at this time. Thanks for all your help in getting this resolved. Much appreciated!

We have tried to reach this customer and her mailbox is full. Will be glad to evaluate bags but customer has not sent the bags to our repair facility. We can not determine what is or is not covered under warranty until bags are evaluated. Will continue to try to reach customer. She can also reach me...

at [redacted]