Kenny Speed Tires & Performance Center

Tell us why here...I am sending you copies of our emails back and forth as well as a copy of a craigslist ad we found a week after he picked up his car in which he states
the engine as well as the rest of the car has no issues We sent first his back wheels then fronts out to be polished at his polisher He then had us pull the valve covers and air breather off to send them out . I didn't even charge him for R & R those parts On top of that it also sat here while it was raining because he didn't want to drive it home in the rain also referenced in the emails . We did charge him for trans fluid and oil twice and we shouldn't have so I will refund him the price of the fluids $inc tax We did not double bill any labor.The second repair bill was added on work and as you can see in the email dated 01/03/he even recaps the added on repairs We even drove to Phoenix to pick up the timing cover and spent hours on the phone and internet finding parts to fix his rear brake calipers that were discontinued As far as his brake concerns I told him in an email dated 12/22/we were going to scuff the rotors and pads to try and get rid of the squeak which we also did not charge for . Now the brakes just need to be broke in by driving itI did email him right away after he emailed me to say his son saw some drops on ground and he wanted a full refund It could be the gear box leaking which I informed him of on the email dated 12/17/and he opted not to repair or it could be a defective part or another leak that has shown up after stopping the other leaks I offered to look at it he refused and said he would take me to courtIf you have any questions feel free to email or call me Kenneth * V*** Owner ***

This response is no response at allIts double tlkI have pages of email communications, demand letters and photosThis company is not addressing any specific claims that I have madeThe car was at their shop for over weeksI have since found broken brake spring parts reinstalled in my brakes?? This is a dangerous situation and this company need to be taken to task and the public warnedMy I mail these files and photos to youThey are to voluminous for emailing??
Please give me an address, contact name and file numberRegards, *** ***

The customer agreed to a 989.00 refund to end this dispute . A check for that amount was mailed out today 02/02/2016 . Ken

The customer agreed to a 989.00 refund to end this dispute . A check for that amount was mailed out today 02/02/2016 . Ken

Tell us why here...I am sending you copies of our emails back and forth as well as a copy of a craigslist ad we found a week after he picked up his car in which he states...

the engine as well as the rest of the car has no issues .  We sent first his back wheels then fronts out to be polished at his polisher . He then had us pull the valve covers and air breather off to send them out .  I didn't even charge him for R & R those parts . On top of that it also sat here while it was raining because he didn't want to drive it home in the rain also referenced in the emails . . We did charge him for trans fluid and oil twice and we shouldn't have so I will refund him the price of the fluids $36.47 inc tax . We did not double bill any labor.The second repair bill was added on work and as you can see in the email dated 01/03/2016 he even recaps the added on repairs . We even drove to Phoenix to pick up the timing cover and spent hours on the phone and internet finding parts to fix his rear brake calipers that were discontinued . As far as his brake concerns . I told him in an email dated 12/22/2015 we were going to scuff the rotors and pads to try and get rid of the squeak which we also did not charge for . Now the brakes just need to be broke in by driving it. . I did email him right away after he emailed me to say his son saw some drops on ground and he wanted a full refund . It could be the gear box leaking which I informed him of on the email dated 12/17/2015 and he opted not to repair or it could be a defective part or another leak that has shown up after stopping the other leaks . I offered to look at it he refused and said he would take me to court. If you have any questions feel free to email or call me  Kenneth * V[redacted] Owner [redacted]

This response is no response at all. Its double tlk. I have 12 pages of email communications, demand letters and photos. This company is not addressing any specific claims that I have made.
The car was at their shop for over 5 weeks. I have since found broken brake spring parts reinstalled in my brakes?? This is a dangerous situation and this company need to be taken to task and the public warned.
My I mail these files and photos to you. They are to voluminous for emailing??
Please give me an address, contact name and file number.
Regards, [redacted]