Kenny Ross Automotive Group

First of I resent the statement that we would try to dupe customers into paying for unnecessary repairsKenny Ross has been in business here in the Pittsburgh area with eight dealerships over years and are very well respectedI can insure you that the third brake light was not working at the time of the inspectionHonda has had an ongoing issue with the light assembly coming on and then failing, creating a chance that it my go out sooner than later Our service manager [redacted] did contact the customer in an attempt to explain to customer, she would not hear of it stating she will never return here for serviceWe will reimburse the $21.40, and I will not comment on reimbursing the $

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This reply is typicalAnd yes that is how their website worksThis is the specific reason I called, spoke with the manager, gave a vin and verified that was the price for (that) truckThis is why we drove out at that momentAfter we were told we couldn't have the truck it was a (typo) so now the story has changedThe manager never even came out of his office to speak with usWe already purchased a vehicle from another dealerThis is just irritating that they can do this to people

COMMENTS: To Whom It May Concern, We apologize for the inconvenience we have caused you for failing to remove you from our Data base.- We make it a conscious effort to live up to the expectations of any consumers request in regards to business solicitationPer your request we are in the process of removing your name and address from our Customer Data base which we have direct access to and requesting the removal of your information from third party vendors that we may be usingThank You

I am submitting our response to Ms. ***’s concern on behalf of [redacted] ***, General Manager of Kenny Ross Chevrolet, N. Huntingdon, PA. The truck that Ms. [redacted] refers to in her complaint is a... [redacted] and General Motors website will not allow us to add additional equipment. There was an upfitted pkg. added to this truck and the ad shows the truck ‘prior’ to being upfitted and the increased MSRP. Our site does not let us change the equipment or show the truck customized. We value Ms. ***’s business and hope that this explanation satisfies Ms. ***’s concerns. Sincerely, [redacted] ***General ManagerKenny Ross Chevrolet, Inc. [redacted] ***Executive AssistantKenny Ross Automotive Group

I reject both the offer and the explanation offered by Kenny Ross
If service personnel were aware of a problem with the Honda third brake light assembly intermittently failing, then they should have checked the light assembly more than onceMoreover, since I am driving the car daily and I have a new found awareness of the third brake light system, I can honestly state that the system has NEVER ONCE FAILED in the time since Kenny Ross service personnel refused to inspect my car because of an alleged third brake light problem
Resent it all you wantI am sorry if the truth hurtsI refuse to deal with a garage I cannot trust, no matter how many free inspections are promisedI would always wonder when more unnecessary repairs will be presented as necessary

*** *** ***Revdex.com*** *** *** *** *** ** ***VIA FAX *** ***RE: Case #*** ***Dear *** ***:Please accept our apologies for the late response to *** *** concern, The resolution tohis situation was a longer process than we
expected; however, we are pleased to report that we weresuccessful in placing *** *** in a vehicle that was better suited to his financial needs and vehiclerequirements*** *** was very pleased with the results of our efforts.We value *** ***’s business and believe our efforts have successfully resolved hisconcerns.Sincerely,Sales ManagerKenny Ross Buick GMC Chevrolet** *** *** *** *** ***
***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In response to the complaint of *** *** brought his vehicle in to have the vehicle services because the warranty was going to expire, in time only*** had fifteen concerns documented, of which five of them require road testing to duplicateThe repair order was signed
without exception allowing Kenny Ross to perform diagnosis, test drive and repair the vehicle, The day of his appointment was the worst snow blizzard of the season and we were surprised that *** kept his appointment, During the diagnosis procedure the Certified Master Technician put miles on the vehicle to duplicate the customers concernsThe vehicle was not washed due to the inclement weather that dayObviously all concerns were corrected and the vehicle is operating to the manufacturer's specificationsKenny Ross Automotive Group takes every customer concern serious and always works toward complete customer satisfaction*** *** will receive a reimbursement in the amount of $dollars, as he has requestedSincerely,*** ***Service Director

When can I make an appointment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The only reason I agreed to sign the papers was because they assured me that I would not have to pay tax on the trade in value of my old carThey misled me and lied saying that I would only have to pay taxes on the cash I out down that day and NOT my trade inWhich is why I agreed to signI stand by my request for them to send me a check for $covering the sales tax in my trade in that they claimed I wouldn't have to pay.
Regards,
*** ***

February 19, 2015*** *** ***Revdex.com*** *** *** *** *** ** *** *** *** ***RE: ID *** *** *** ***Dear *** ***;We apologize for our late response to *** ***’ concernsAll refunds that have beenrequested by *** *** have been
processed based on mileage at the time of traand cancellationfees required by ***, our vgA, GAP, Road Hazard & Car Care Policy carrierThe last check that will berefunded is in the amount of $238.22, which is for *** ***’ cancelled Road Hazard policy, and is beingissued todayI have enclosed all information pertinent to *** ***’ desired settlement for your review.We value *** ***’ business and believe that Kenny Ross has satisfactorily resolved hisconcerns,Sincerely,*** ***General ManagerKenny Ross Toyota***

With regard to *** *** complaint concerning his Ohio sales tax issue, we resolved this matter with him prior to his leaving with the vehicle that dayEnclosed are copies of the original hand printed bill of sale which shows the agreed upon price of $dollarsAlso enclosed is a
computer printed bill of sale which shows the total of $and a check which we gave him to help with his taxes of $This was the amount that was agreed uponMr*** was fully aware that any tax amount due over the $would be his responsibility
We regret that Mr. *** purchase experience did not meet his expectationsWe feel that our contribution of $dollars at the time of sale was sufficient as well as agreed upon by both parties
Sincerely,
*** ***
General Manager
Kenny Ross Ford South

In regards to Mrs. [redacted] complaint, the part arrived on August 6th and our
service department performed the work that need done and the customer is
satisfied.
KENNY ROSS FORD

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.   However, if, after two months I am still receiving solicitations from you (I know it takes time to remove my info from all parties) I will reopen this complaint.  Thank you.
Regards,
[redacted]

Dear Ms. [redacted]:With response to a complaint received from [redacted] ID[redacted], we offer the following explanation:     After reviewing Mr. [redacted]' service file, we discovered that the vehicle has been worked on at two different Kenny Ross service...

facilities and there is no history of diagnosing or replacing a wheel bearing at either dealership.  I did find where an ABS speed sensor wiring harness was diagnosed for an ABS/Traction control problem.  If this harness has not been replaced, it can certainly cause grinding noises typically heard during an ABS event or a false ABS event.      We would like the opportunity to diagnose the vehicle at no charge to the customer and at either one of the Kenny Ross locations Mr. [redacted] has visited in the past and, of course, whichever one he prefers.  After a thorough diagnosis has been completed we will be able to discuss options for repair.Sincerely,[redacted]Director of Fixed Operations - Service & PartsKenny Ross Automotive Group###-###-#### X[redacted]

Dear Ms. Gasser:
     In response to Mr. [redacted]'s complaint, we offer the following response.  At no time during the purchase process was Mr. [redacted] treated unfairly with regard to the cost of the vehicle he purchased or the monthly payment.  All...

paperwork is in order and, at your request, I can have them e-mailed or faxed to you.
     The dashcam in question was removed from his trade and returned to him; however, the wiring could not be returned because it was installed in the headliner (We Owe document available, which indicates nothing is owed to the customer).
     We value Mr. [redacted]'s business and hope that this resolves his concerns.
Sincerely,
Kevin C[redacted]
General Manager
Kenny Ross Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted]:     With regard to the complaint filed by Mr. [redacted], I offer the following response.  Mr. [redacted] had concerns regarding the pricing of his recent trade towards a new vehicle.  Due to a safety issue recall on his trade in vehicle, it...

was explained to the [redacted]'s that their vehicle would not be able to be sold at retail and we would not be able to offer them the price they had hoped to get for their vehicle.  The [redacted]'s were unsure if they were willing to accept the lower trade dollars and asked for time to consider.  The [redacted]'s returned a couple of hours later and accepted our trade offer towards the purchase of their new vehicle.        While Mr. [redacted] was browsing Kenny Ross' website, he saw that the vehicle he had traded was listed for 'retail' sale and that's when he contacted Mr. R[redacted] and the Revdex.com thinking that he had not been told the truth.  After looking into the matter, I came to find that the vehicle was mistakenly added to our website and I have since had the vehicle removed because as I explained to the [redacted]'s the vehicle cannot be sold at retail unless and until the safety issue is resolved.  I contacted Mr. [redacted] and explained the oversight to him.  Mr. [redacted] mentioned that he had a few concerns about some items on his new vehicle that I told him I would be happy to help him with.  I told him if he brought the vehicle in, I would be sure he received a loaner vehicle to drive while I took care of those items.  He said he needed time to work out some scheduling issues with his wife and would get back to me.     We value Mr. [redacted]'s business and hope that our explanation resolves his concerns.Sincerely,James D[redacted]General MangerKenny Ross Chevrolet, Zelienople

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I wish to closemy Revdex.com case against kenny  ross at this time.Thank you[redacted]