Kenneth Reeve Apparel, LTD

Revdex.com:At this time, I have not been contacted by Kenneth Reeve Apparel, LTD regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Unfortunately, they still have not taken any ownership for their lack of communication and customer service.Although the funds have been refunded back into my account, never once did I receive some sort of apology (e.g. email, text, phone call, etc.).  Instead, they blamed it on their software.I have nothing further to add to this complaint and I'm expecting nothing else further from this company.I hope they have taken this complaint seriously and they become a better business in the future.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]
 *

There was no money taken from [redacted], authorization only same as whenyou rent a car or check in to a hotel.We only collect money after we ship the merchandise.Apparently our emails went to his spam box.As far as his phone calls, he never left us a message.The inventory, during...

Christmas time change very fast while the computer getsup to date after 12 pm as we are a small company and do not have liveup to date inventory.

Dear [redacted] Your order was cancelled on May [redacted] due to some computer error, the item you ordered was not available. Your card was never charged, only an authorization was obtained. Please contact your credit card company, if you have been charged, our company will gladly refund your money with...

your proof of being charged. You can call me on my direct line to discuss any other issues you may have. The phone lines were not answered, as we had a flooding and all lines were out. I apologies in advance for any inconvenience we may have caused you.

Your order was cancelled the next day and you were notified by email. Your credit card was not charged. I can be reached at ###-###-#### for any other concern you may have. I apologies...

in advance for the inconvenience we may have caused you.

We are sorry for the inconvenience. However, this order was canceled and we emailed the notice, which we suspect went to your spam box and that is...

why you are not aware of it. I am sure by now you have checked with your credit card company and you know there was no money taken out of your account either. I assure you that your card is not scammed as we do not have any access to your full credit card information. Once the item is back in stock, we will let you know, so you can reorder at that time if you wish to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I ordered a shapewear bali brand from this company and they mysteriously cancelled my order. When I went to call the numbers...nobody picks up and no email reply except the cancellation that they did!...they deducted my card 39$ and I still haven't got my refund...To make matters worse..I went to the reviews and other customers had the same problem and they are saying that this company is a scam!..To collect ppl credit card info...please shut them downDesired Settlement: I called my bank and they said they will put a block on the company kennthreeves.com I just want my money back

Business

Response:

First, I would like to apologies for any inconvenience we may have caused you. To answer your concerns, we do not collect any credit card information, all your information is on file with either [redacted] or other credit card processing companies. We can not collect any money till we actually ship your order in full and even at that time, we have no access to your card information. Please check with your bank to make sure they have charged your account and if they did, have they refund you back or not. If your bank have charged your account and not credited back your account, please call me, [redacted] at ###-###-#### during business hours and I would gladly go over the situation and help you with your concerns.

Review: I placed an order on line and have not received product. I have called several time but no answer and have emailed but no replyDesired Settlement: I want order stopped and response to my outreach efforts. I

Business

Response:

Your order was cancelled the next day and you were notified by email. Your credit card was not charged. I can be reached at ###-###-#### for any other concern you may have. I apologies in advance for the inconvenience we may have caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed my order on July **, 2015. I paid for 4 day delivery. I've emailed. I've called 2 numbers given several times and no answer. Today is August *, 2015 (21 days later). I Called a third phone number today. A woman answered "hello", not Kenneth Reeve. I asked her if this was a business. She said yes. I asked if this was Kenneth Reeve, Ltd. She said yes. I told her about my order. She said "He" was out of town and I would have to call back on Wednesday. I expressed my confusion that there must be someone else to discuss this with. She laughed. She asked me to call back. I told her that I received a confirmation on my order, but have not yet received it. She laughed again and told me she doesn't know anything about the orders, there is no one else, and to please call to talk with "Him". I'm beginning to think this business is a scam.Desired Settlement: Cancellation of my order. My current bank statement is not showing payment to this company yet. But I will be monitoring.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on May ** which I have not received. I have tried calling the company, does not answer calls nor email. I thought this was a legitimate company but doing further research am concern that my credit card has been scammedDesired Settlement: Delivery of Order. Also need to know if this a legitimate company.

Consumer

Response:

At this time, I have not been contacted by Kenneth Reeve Apparel, LTD regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

We are sorry for the inconvenience. However, this order was canceled and we emailed the notice, which we suspect went to your spam box and that is why you are not aware of it. I am sure by now you have checked with your credit card company and you know there was no money taken out of your account either. I assure you that your card is not scammed as we do not have any access to your full credit card information. Once the item is back in stock, we will let you know, so you can reorder at that time if you wish to do so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.A reputable company has a customer service department which responds to emails and phone calls. I only received one conformation order email- there is no emails from this company in my spam box.

Sincerely,

Review: Merchant sold products and took payment for products ordered online for Christmas gifts. No response was received from the merchant. Further investigation through [redacted] showed that the item was paid for.Tried to call all numbers listed on the merchant website about the order but no one would answer the phone, even after multiple attempts.An email was sent asking for the delivery status of the items paid for, to which an automated refund was sent with NO explanation or reason or apology.Desired Settlement: This was purchased in advance for a Christmas present. The merchant advertised that the items were in stock. They willingly accepted payment. Only after multiple attempts for order status, did we get an automated refund response. But now, we will not have the items in time for Christmas.This is fraudulent company. I want the items that they claimed they had and I want it before Christmas.

Business

Response:

There was no money taken from [redacted], authorization only same as whenyou rent a car or check in to a hotel.We only collect money after we ship the merchandise.Apparently our emails went to his spam box.As far as his phone calls, he never left us a message.The inventory, during Christmas time change very fast while the computer getsup to date after 12 pm as we are a small company and do not have liveup to date inventory.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Regretfully, it's sad to see that this company thinks they did nothing wrong. Here in the USA, when money comes out of one's account, it is officially 'paid'. When money comes back into one's account, it has been officially 'refunded.' Is this company selling they're products under the same system that a car rental agency uses? Believe me, I tried calling ALL their listed numbers repeatedly, but there was no answering machine and there certainly was no human answering. It seems that this manager either doesn't know what messaging system he/she has or they're simply lying.If they can't keep track of their inventory (especially during Christmas), then they shouldn't be advertising it online for purchase. END OF STORY.This issue (which shouldn't have even gone this far) is NOT resolved. Future buyers need to be careful when dealing with this company. When you need customer service the most, they seem to not want to answer the phone.?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are very sorry that you still find this matter not resolved. We are trying our best to fix our soft wear to show our inventory at real time to avoid the future problems.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unfortunately, they still have not taken any ownership for their lack of communication and customer service.Although the funds have been refunded back into my account, never once did I receive some sort of apology (e.g. email, text, phone call, etc.). Instead, they blamed it on their software.I have nothing further to add to this complaint and I'm expecting nothing else further from this company.I hope they have taken this complaint seriously and they become a better business in the future.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

*

Review: Placed an order on 2/*/2015. company canceled the order 2 days later and I have yet to receive a refund or any contact from them. I had sent them 7 emails and they will not respond. I want my 90 dollars immediatelyDesired Settlement: FULL REFUND ASAP

Business

Response:

Dear [redacted]I am sorry that this matter has not been solved as of yet.If you recall, I talked to you personally on Feb [redacted] and explained to you that if the refund has not been issued to you, you need to send me a copy of your credit card statement showing the actual charge and the copy of your credit card statement for the month after that, so I can follow it with our bank and to solve the problem.I even gave you my direct phone number and asked you to please call me directly.Here is the information regarding your charge once again.Transaction # [redacted]If you still have not received the refund, Please send me the two copies of yourcredit card statement, showing the charge and the one for the following month to[redacted]I apologize for the inconvenience and assure you that I will handle this situation for you personally.

Review: I ordered merchandise from Kenneth Reeve Apparel Ltd in the amount of $56 on May **, 2015. I received a confirmation from them with a cr and the amount they had charged my credit card. To date (June *, 2015) I have not received the merchandise. I have emailed them and called them many times to the phone number listed on their website and I have not received an email reply nor have I been able to speak to anyone by phone. They just don' pick up the phone. I need to receive the items I purchased from them or a credit for the full amount back into my credit card please.Desired Settlement: Full refund to my credit card

Business

Response:

Dear [redacted] Your order was cancelled on May [redacted] due to some computer error, the item you ordered was not available. Your card was never charged, only an authorization was obtained. Please contact your credit card company, if you have been charged, our company will gladly refund your money with your proof of being charged. You can call me on my direct line to discuss any other issues you may have. The phone lines were not answered, as we had a flooding and all lines were out. I apologies in advance for any inconvenience we may have caused you.

Review: I placed an order with this company and it was accepted. They took my [redacted] Debit Card information and charged my bank. THEN, they canceled my order and will not get back to me!!!! I demand full reimbursement!Desired Settlement: I want my [redacted] Bank Card refunded with the FULL amount. This is a scam!!!!

Business

Response:

[redacted],

I would like to apologize for any inconvenience our company has caused you.

Please note that we have no access to your credit card information and all your

information is safely hold by credit card processing service.

Please know that we don't collect any money until we actually ship the item you

ordered completely.

Please call your bank or inspect your bank statement, I believe you will notice

that we just got an authorization and therefore, never actually charged your

account.

If you have the proof that you have been charged and not received the refund,

we would gladly refund you the money and will start our own investigation.

You can reach me by calling my direct number ###-###-#### during business hours

with any concern.

Again we are sorry for the inconvenience and will gladly help you to make sure

your money is safe and there is no scam.

Review: I purchased some items from this store online and I paid for the overnight delivery. I sent email and tried to call and no answer.I looked at reviews and notice a lot of people never received their merchandise. I'm at the point of not knowing what else to do please help.Desired Settlement: Give me my merchandise or give me my money. I will no longer use them again.

Business

Response:

[redacted] We are sorry for your inconvenience. The item you ordered was not available for express shipping. Your order was canceled and a cancelation notice was emailed which I suspect went to your spam box. However, I am sure by now you have checked with your credit card company and you know that there was no money charged to your account. Again, I apologize for any inconvenience that our company may have caused.