In response to consumer complaint, Prestige has been able to conduct an investigation into the consumers concerns about her contract and date of last payment.? The consumer signed a month contact and the estimated date of last payment is May 4th, 2020.? This is not a quarantine to be the last payment, there are certain circumstances that can push this payment out further, for example if the account were to received an extension than that month would be added to the end of the loan.? We do apologize if there has been any miscommunication regarding the contract.? We do hope this helps the consumer understand how the contract was signed and agreed to.? If she receives a response to this complaint she is welcome to contact the Compliance Specialist at ###-###-#### or [redacted] with any questions or concerns regarding her account
In response to this complaint, I reviewed the payment history and notesI personally reached out to Mrs [redacted] to better understand her situation and resolver her concernsI was unable to reach Mrs***, however, on September 23, Mrs [redacted] spoke to a representative here at Prestige and informed him that her bank had refunded the money back into her account. At that time, Mrs [redacted] set up her scheduled monthly payment. Mrs [redacted] is an excellent customer and has a great history with Prestige. We value her business and want her to have a positive experience with Prestige. I would encourage Mrs [redacted] to reach out to me personally if she has any questions or concerns - Kacee P [redacted] , Compliance Specialist for Prestige 801-844-or [redacted]
? Complaint: [redacted] I am rejecting this response because: The vehicle was picked up because I volunteered to have it picked upAgain, my financial situation changed the expenses I could afford including this loanI talked to management on plenty occasions to try and keep up with payments the best I couldSo why am I being sued for 15k if I couldn’t afford the car note? The car was soldSo why are you all trying to destroy me with this frivolous lawsuit? Give me a break? Sincerely, [redacted] ***
In response to consumer complaint, Prestige has been able to place a Cease and Desist on the account and will only be contacting consumer by email only Prestige does apologize for any inconvenience we have caused Ms [redacted] If Ms [redacted] has any further questions or concerns she is welcome to contact out office and speak with Kacee P [redacted] Compliance Specialist at ###-###-#### We do look forward to speaking with Ms [redacted] in the future
Complaint: [redacted] I am rejecting this response because:? My credit report has now been updatedHOWEVER, because you reported my payments late for those months by accident, it has dropped my credit score? significantlyJust because you have updated to show that my payments were not late, even thought you FIRST reported them to be, my credit score can not be adjusted to where I was before.Therefore, I am requesting some type of compensation for your mistake Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: What happened to the "So-called", rate reduction program they claim to reward you???? Sincerely, [redacted] ***
? Complaint: [redacted] I am rejecting this response because:Everything that Prestige Financial is stating is inaccurateSince this email they have closed my account and sent my information to a collection agencyI will continue to make my monthly payments to Prestige each month and I will not make any agreements at all with the collection company when they decide to call meWhen the collection agency calls me I will inform them that if they want their check (s), then they need to contact Prestige and get it from them!!? I have never broken my contract on my own with prestigeWhen my payments were lowered by Jaysen I made sure to keep my end of the dealTheir dates are wrong and their actions towards me are wrongIf there is no such conversation between myself and Jaysen then it is because it was deleted by themIf what they are saying is true, about me agreeing to a three month back end, then where is the recording of that information? I am the victim, not prestigeI am the one who has been honest and upfront the entire way, not prestigeI am the one who has been lied too, bullied into a new plan, not prestigeThey think that just because they are a big company, that they can never make a mistakeThat the only ones who make mistakes are consumersLike I stated before, I can understand if I had missed payments, or if I had been late on my payments but none of that is truePrestige will only produce what they want you to see, they wont produce what really happened between Jaysen and myself? because they know that THEY ARE IN THE WRONG 100%!!!? So what better way than to pick on the little guy and destroy his credit with lies, what better way to pick on the little guy by waiting a whole year before letting him know that he is behind on his paymentsWhat better way to pick on the little guy by secretly adding late fees everydayWhy cant they just be honest?? You threaten to take my car years ago and yet it is still hereI asked you to take it in Jan of and you said noWhat better way to tell me that I am a year behind on my payments, but then send me an email a year later telling me that I am days pay due and with a balance of less than dollarsI have my proof, and I have proven it with just one email that they sent back in April of Yet they have not produced anything that states I am lyingI could go on and on.? See the customer is NOT always wrong like Prestige thinksGo to pissedconsumer.com go to consumeraffairs.com go to ripoffreport.com and tell me if all of those customers are wrong!!!??!!??! Sincerely, [redacted]
In response to Ms***'s complaint, we have investigated the issue and removed Ms***'s contact information from our system. We apologize for any inconvenience that may have been caused
In response to consumer complaint, Prestige was able to conduct an investigation into the consumers concerns. As of April 29th, 2016, consumers will not receive phone calls until they are days past due. Prestige does not have a grace period, therefore the payment is due on the date they signed up for. Prestige has received no communication back from the consumers regarding the payment and when it will be made. If the consumer were to provide this communication we would not have to reach out to them on a daily basis. We are able to work with the consumers as much as possible but are unable to do is if we are unaware of what the circumstances are with there account. In regards to receiving the payment before the month is over, that is accurate we do have to receive a payment every single month. The account manager is obligated to reach out to the consumers per policy's and procedures. The consumers are welcome to contact us and make arrangements on the account if there are certain circumstances preventing them from making there payment on there agreed due date. If she receives a response to this complaint I would encourage her to reach out to Prestige to make arrangements on her account. She is welcome to contact her account manager back via email, text or phone call to set something up, if she is unable to reach her account manager to do so please have her contact Customer Service at ###-###-####. If Mrs [redacted] has any further issues regarding her account or questions she is welcome to contact the Compliance Specialist at Prestige ###-###-#### or [redacted] @gopfs.com. We look forward to hearing from Mrs***
In response to this complaint, I have reviewed the account notes, phone calls, and payment historyHaving analyzed the matter, I believe we have followed all applicable procedures and contract stipulationsI am unable to corroborate Ms***’s claims Based on my review, Ms [redacted] spoke to our insurance claims department on January 12, and provided the information for her insurance carrierAt this time we informed the consumer that we had not heard from her insurance carrier but would reach out to themOur representative then informed Ms [redacted] that once payment was received from the primary insurance carrier we would assist her in filing a GAP claim but we would need a copy of her police report to do soThe consumer requested that we email her with the information to submit the police report which was sent once the phone call was complete We spoke to Ms [redacted] again on January 15, She informed us that her insurance adjuster should have a copy of the police report and that she knew it would be needed for the GAP insurance claimWe confirmed at that time that to her primary insurance company had not been available and we reached out to them againSubsequently, we received payment from the primary insurance company on February 2, Our claims representative followed up two additional times in an effort to obtain a copy of the police report to enable us to assist in the GAP claim to no availWe spoke to Ms [redacted] again on February 22, and informed her we still had not received a copy of the police reportThe police report was finally received the next dayWe reached out to Ms [redacted] to inform her that we sent the report to the GAP company and to let her know that we would continue to collect any amount that was not covered The GAP insurance payment was received on March 8, The payment was applied the same day and the account was closedWhile we apologize for any inconvenience the delay may have caused, Prestige is a third party to the insurance claim process and therefore has no control over how quickly claims are processedAs requested I have attached a full payment history to this response for the customers review If Ms [redacted] has any additional questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige FinancialWe would like to thank her for doing business with us and wish her luck in all her future endeavors
In response to this complaint, I have reviewed the account notes, payment history, emails, text messages, and phone callsHaving analyzed the matter, I believe we have followed all applicable laws ? I am unable to locate any instance in which the customer was contacted more than once per day by any one form of contactBased on my review, the attempts at contact began on June 21st, as this is the date Ms [redacted] ’s payment was dueWe received response from the customer on June 23rd via email advising us that she would be making her payment on June 30thBecause the payment would be made over a week late our representative asked Ms [redacted] if we would be able to secure it by postdated check or credit cardThis was an attempt to make things convenient for the customer and assist in avoiding any further delinquencyWe apologize for any inconvenience this question may have causedI have placed a block on the account and the customer will no longer be asked to postdate paymentsWe value Ms [redacted] as a customer and would like her to have a positive experience going forward ? If Ms [redacted] has any other questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
In response to this complaint, I have reviewed the payment history, notes, phone calls, and insurance claim documentsHaving analyzed the matter I believe the balance on the account is correct ? Based on my review, the vehicle was deemed a total loss on August 15th, Prestige received an insurance payment from the primary insurance company on September 22nd, The amount of this payment was determined by the insurance company based on the vehicles value, less a condition adjustment and the deductibleA claim was also submitted to the consumer’s GAP insurance companyIn general, GAP insurance covers the difference between what was paid by the primary insurer and what would have been owed had all payments been made in full and on timeThe amount is calculated by the GAP insurer, not by Prestige? When payment was made the GAP insurance provided a breakdown of how they calculated the amountIn this case, the GAP insurance took the amount financed, the number of payments, the payment amount, and the interest rate to calculate the amount due at the date of loss if all the payments had been made in full and on time? They then subtracted what the primary insurer paid, adjusted to 90% of the NADA value of the vehicle and made a $condition adjustmentThey then paid the amount of their calculation? ? The GAP insurance did not cover the payment extension, missed payments, or the late fees on the accountBased on our experience with GAP insurance, we were able to estimate the amount that would be remaining prior to receiving the GAP paymentWhile we sympathize with the situation and loss this incident has caused for Mrand Mrs [redacted] , there is a balance remaining on the account ? If Mrs [redacted] has any additional questions or concerns I would encourage her to reach out to me directly ?" Kathryn D [redacted] Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The consumer contact CRS group I have the faxed documents they sent into them on July they also contacted Younhong C [redacted] also have email from him an also he forwarded the voicemail to me that they left asking about my where about aThis is a lie an I have the prof where they have contacted people employers all of that.? Sincerely, [redacted] ***
In response to this complaint, I have reviewed the account history, our reporting of that history, as well as the Prestige trade lines for all credit reporting agenciesHaving analyzed the matter, I determined all information submitted by Prestige is complete and accurateOur credit reporting team lead personally reached out to Ms [redacted] in an effort to discuss her concernsUnfortunately, as of today we have been unable to speak with her As Ms [redacted] makes payments her account the total balance will reflect appropriately. Once the account has been paid, her account will still reflect as an account that was charged off, but will also indicate that the obligation was fulfilled. It is our duty to report accurate information that follows the credit reporting guidelines set forthAll information reported in regard to the consumers account meets those guidelines at this timeIf Ms [redacted] has any additional questions or concerns I would encourage her to reach out directly to Kacee P [redacted] , Credit Reporting Team Lead at 801-844-0502, or myself Kathryn D [redacted] , Compliance Specialist at 801-844-
In response to consumer complaint, Prestige has been more than willing to help Ms [redacted] out with her current Auto loan Prestige has yet to receive any payment from Ms [redacted] since At this time there is nothing we can do remove this loan from Ms [redacted] Credit report We are happy to work something out to help her close this account out If Ms [redacted] would like to speak with a representative at out office she is welcome to contact her Account manager over her file We do look forward to working with Ms [redacted] in the future
In response to this complaint, I reviewed the account to see if Mrs [redacted] was treated in an unprofessional manner. I personally reached out to Mrs [redacted] in an effort to better understand her concerns. Unfortunately, I was unable to speak with Mrs [redacted] . However, I reviewed phone calls and communication between Mrs [redacted] and the Account manager. At this time we have placed a Cease and Desist on her account so she will no longer be receiving communication from Diana. Mrs [redacted] is a valued customer and we want her to have a positive experience. I would encourage her to reach out to me with any further questions or concerns - Kacee P [redacted] , Compliance Specialist for Prestige 801-844-or [redacted]
Complaint: [redacted] I am rejecting this response because: Prestige financial is correct about the refund of the transaction & the NSF chargeIt was available the morning of June 11th, 2018. My disturbance & complaint is, because my rent payment got rejected it forced my mortgage company to file an eviction on my account due to the returned paymentThe late charges daily are $75.00 per day & the attorney fee's are $566.00. I emailed Marni the account repmy ledger of the charges & where I had paid those fee'sMarni called me stating that she wanted to verify that they were not refunding or waiving any fee's not ask them to waive some of the late fees which is NOT what she told me she was going to doThey had already told me "No" when I asked, so it appeared to the mortgage company that I put Prestige up to making them call the realtor company because they had already told me, "No"I received a not so pleasant call from there office, I have only been in this home since November, 2017, so this does not appear as credible rental history by me being at the home for such short period of time especially with an NSF & returned ACH paymentThey have blocked me from being able to make any more online payments. I retained a very expensive pay day loan to stop the eviction process & the late feesI am asking Prestige to refund me the $charge the realtor charged me, the late fee's I paid $750, and the attorney fee's $in the total amount of $My realtor agreed to waive $in fee'sMy worry with that is I will never be able to get them to sympathize with me if I ever hit a hardship in my own personal life, because I used probably my only courtesy due to Prestige's mistakeThat's why I didn't want them to waive the fee'sI have children in college, a grandbaby that I am helping raise, and other kids under the age of The refund is not unreasonable, the Missouri payday loan finance rate is almost 50%, this is know where near a fraction of what this error has cost me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
In response to consumer complaint, we have been able to reach out to Mrs [redacted] and explain to her the Policy and Procedures we do have to take to be able to approve an extension on her loan Prestige never received communication back form Mrs [redacted] in regards to if she wanted to proceed with the extension or not Prestige is unable to process the extension at this time, but is still willing work with Mrs [redacted] with arrangements on her account If Mrs [redacted] has any further questions or concerns she is welcome to contact Kacee P [redacted] , Compliance Specialist at ###-###-#### We look forward to assisting Mrs [redacted]
In response to consumer complaint, Prestige has been able to conduct an investigation into the consumers concerns about her contract and date of last payment.? The consumer signed a month contact and the estimated date of last payment is May 4th, 2020.? This is not a quarantine to be the last payment, there are certain circumstances that can push this payment out further, for example if the account were to received an extension than that month would be added to the end of the loan.? We do apologize if there has been any miscommunication regarding the contract.? We do hope this helps the consumer understand how the contract was signed and agreed to.? If she receives a response to this complaint she is welcome to contact the Compliance Specialist at ###-###-#### or [redacted] with any questions or concerns regarding her account
In response to this complaint, I reviewed the payment history and notesI personally reached out to Mrs [redacted] to better understand her situation and resolver her concernsI was unable to reach Mrs***, however, on September 23, Mrs [redacted] spoke to a representative here at Prestige and informed him that her bank had refunded the money back into her account. At that time, Mrs [redacted] set up her scheduled monthly payment. Mrs [redacted] is an excellent customer and has a great history with Prestige. We value her business and want her to have a positive experience with Prestige. I would encourage Mrs [redacted] to reach out to me personally if she has any questions or concerns - Kacee P [redacted] , Compliance Specialist for Prestige 801-844-or [redacted]
? Complaint: [redacted] I am rejecting this response because: The vehicle was picked up because I volunteered to have it picked upAgain, my financial situation changed the expenses I could afford including this loanI talked to management on plenty occasions to try and keep up with payments the best I couldSo why am I being sued for 15k if I couldn’t afford the car note? The car was soldSo why are you all trying to destroy me with this frivolous lawsuit? Give me a break? Sincerely, [redacted] ***
In response to consumer complaint, Prestige has been able to place a Cease and Desist on the account and will only be contacting consumer by email only Prestige does apologize for any inconvenience we have caused Ms [redacted] If Ms [redacted] has any further questions or concerns she is welcome to contact out office and speak with Kacee P [redacted] Compliance Specialist at ###-###-#### We do look forward to speaking with Ms [redacted] in the future
Complaint: [redacted] I am rejecting this response because:? My credit report has now been updatedHOWEVER, because you reported my payments late for those months by accident, it has dropped my credit score? significantlyJust because you have updated to show that my payments were not late, even thought you FIRST reported them to be, my credit score can not be adjusted to where I was before.Therefore, I am requesting some type of compensation for your mistake Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: What happened to the "So-called", rate reduction program they claim to reward you???? Sincerely, [redacted] ***
? Complaint: [redacted] I am rejecting this response because:Everything that Prestige Financial is stating is inaccurateSince this email they have closed my account and sent my information to a collection agencyI will continue to make my monthly payments to Prestige each month and I will not make any agreements at all with the collection company when they decide to call meWhen the collection agency calls me I will inform them that if they want their check (s), then they need to contact Prestige and get it from them!!? I have never broken my contract on my own with prestigeWhen my payments were lowered by Jaysen I made sure to keep my end of the dealTheir dates are wrong and their actions towards me are wrongIf there is no such conversation between myself and Jaysen then it is because it was deleted by themIf what they are saying is true, about me agreeing to a three month back end, then where is the recording of that information? I am the victim, not prestigeI am the one who has been honest and upfront the entire way, not prestigeI am the one who has been lied too, bullied into a new plan, not prestigeThey think that just because they are a big company, that they can never make a mistakeThat the only ones who make mistakes are consumersLike I stated before, I can understand if I had missed payments, or if I had been late on my payments but none of that is truePrestige will only produce what they want you to see, they wont produce what really happened between Jaysen and myself? because they know that THEY ARE IN THE WRONG 100%!!!? So what better way than to pick on the little guy and destroy his credit with lies, what better way to pick on the little guy by waiting a whole year before letting him know that he is behind on his paymentsWhat better way to pick on the little guy by secretly adding late fees everydayWhy cant they just be honest?? You threaten to take my car years ago and yet it is still hereI asked you to take it in Jan of and you said noWhat better way to tell me that I am a year behind on my payments, but then send me an email a year later telling me that I am days pay due and with a balance of less than dollarsI have my proof, and I have proven it with just one email that they sent back in April of Yet they have not produced anything that states I am lyingI could go on and on.? See the customer is NOT always wrong like Prestige thinksGo to pissedconsumer.com go to consumeraffairs.com go to ripoffreport.com and tell me if all of those customers are wrong!!!??!!??! Sincerely, [redacted]
In response to Ms***'s complaint, we have investigated the issue and removed Ms***'s contact information from our system. We apologize for any inconvenience that may have been caused
In response to consumer complaint, Prestige was able to conduct an investigation into the consumers concerns. As of April 29th, 2016, consumers will not receive phone calls until they are days past due. Prestige does not have a grace period, therefore the payment is due on the date they signed up for. Prestige has received no communication back from the consumers regarding the payment and when it will be made. If the consumer were to provide this communication we would not have to reach out to them on a daily basis. We are able to work with the consumers as much as possible but are unable to do is if we are unaware of what the circumstances are with there account. In regards to receiving the payment before the month is over, that is accurate we do have to receive a payment every single month. The account manager is obligated to reach out to the consumers per policy's and procedures. The consumers are welcome to contact us and make arrangements on the account if there are certain circumstances preventing them from making there payment on there agreed due date. If she receives a response to this complaint I would encourage her to reach out to Prestige to make arrangements on her account. She is welcome to contact her account manager back via email, text or phone call to set something up, if she is unable to reach her account manager to do so please have her contact Customer Service at ###-###-####. If Mrs [redacted] has any further issues regarding her account or questions she is welcome to contact the Compliance Specialist at Prestige ###-###-#### or [redacted] @gopfs.com. We look forward to hearing from Mrs***
In response to this complaint, I have reviewed the account notes, phone calls, and payment historyHaving analyzed the matter, I believe we have followed all applicable procedures and contract stipulationsI am unable to corroborate Ms***’s claims Based on my review, Ms [redacted] spoke to our insurance claims department on January 12, and provided the information for her insurance carrierAt this time we informed the consumer that we had not heard from her insurance carrier but would reach out to themOur representative then informed Ms [redacted] that once payment was received from the primary insurance carrier we would assist her in filing a GAP claim but we would need a copy of her police report to do soThe consumer requested that we email her with the information to submit the police report which was sent once the phone call was complete We spoke to Ms [redacted] again on January 15, She informed us that her insurance adjuster should have a copy of the police report and that she knew it would be needed for the GAP insurance claimWe confirmed at that time that to her primary insurance company had not been available and we reached out to them againSubsequently, we received payment from the primary insurance company on February 2, Our claims representative followed up two additional times in an effort to obtain a copy of the police report to enable us to assist in the GAP claim to no availWe spoke to Ms [redacted] again on February 22, and informed her we still had not received a copy of the police reportThe police report was finally received the next dayWe reached out to Ms [redacted] to inform her that we sent the report to the GAP company and to let her know that we would continue to collect any amount that was not covered The GAP insurance payment was received on March 8, The payment was applied the same day and the account was closedWhile we apologize for any inconvenience the delay may have caused, Prestige is a third party to the insurance claim process and therefore has no control over how quickly claims are processedAs requested I have attached a full payment history to this response for the customers review If Ms [redacted] has any additional questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige FinancialWe would like to thank her for doing business with us and wish her luck in all her future endeavors
In response to this complaint, I have reviewed the account notes, payment history, emails, text messages, and phone callsHaving analyzed the matter, I believe we have followed all applicable laws ? I am unable to locate any instance in which the customer was contacted more than once per day by any one form of contactBased on my review, the attempts at contact began on June 21st, as this is the date Ms [redacted] ’s payment was dueWe received response from the customer on June 23rd via email advising us that she would be making her payment on June 30thBecause the payment would be made over a week late our representative asked Ms [redacted] if we would be able to secure it by postdated check or credit cardThis was an attempt to make things convenient for the customer and assist in avoiding any further delinquencyWe apologize for any inconvenience this question may have causedI have placed a block on the account and the customer will no longer be asked to postdate paymentsWe value Ms [redacted] as a customer and would like her to have a positive experience going forward ? If Ms [redacted] has any other questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
In response to this complaint, I have reviewed the payment history, notes, phone calls, and insurance claim documentsHaving analyzed the matter I believe the balance on the account is correct ? Based on my review, the vehicle was deemed a total loss on August 15th, Prestige received an insurance payment from the primary insurance company on September 22nd, The amount of this payment was determined by the insurance company based on the vehicles value, less a condition adjustment and the deductibleA claim was also submitted to the consumer’s GAP insurance companyIn general, GAP insurance covers the difference between what was paid by the primary insurer and what would have been owed had all payments been made in full and on timeThe amount is calculated by the GAP insurer, not by Prestige? When payment was made the GAP insurance provided a breakdown of how they calculated the amountIn this case, the GAP insurance took the amount financed, the number of payments, the payment amount, and the interest rate to calculate the amount due at the date of loss if all the payments had been made in full and on time? They then subtracted what the primary insurer paid, adjusted to 90% of the NADA value of the vehicle and made a $condition adjustmentThey then paid the amount of their calculation? ? The GAP insurance did not cover the payment extension, missed payments, or the late fees on the accountBased on our experience with GAP insurance, we were able to estimate the amount that would be remaining prior to receiving the GAP paymentWhile we sympathize with the situation and loss this incident has caused for Mrand Mrs [redacted] , there is a balance remaining on the account ? If Mrs [redacted] has any additional questions or concerns I would encourage her to reach out to me directly ?" Kathryn D [redacted] Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The consumer contact CRS group I have the faxed documents they sent into them on July they also contacted Younhong C [redacted] also have email from him an also he forwarded the voicemail to me that they left asking about my where about aThis is a lie an I have the prof where they have contacted people employers all of that.? Sincerely, [redacted] ***
In response to this complaint, I have reviewed the account history, our reporting of that history, as well as the Prestige trade lines for all credit reporting agenciesHaving analyzed the matter, I determined all information submitted by Prestige is complete and accurateOur credit reporting team lead personally reached out to Ms [redacted] in an effort to discuss her concernsUnfortunately, as of today we have been unable to speak with her As Ms [redacted] makes payments her account the total balance will reflect appropriately. Once the account has been paid, her account will still reflect as an account that was charged off, but will also indicate that the obligation was fulfilled. It is our duty to report accurate information that follows the credit reporting guidelines set forthAll information reported in regard to the consumers account meets those guidelines at this timeIf Ms [redacted] has any additional questions or concerns I would encourage her to reach out directly to Kacee P [redacted] , Credit Reporting Team Lead at 801-844-0502, or myself Kathryn D [redacted] , Compliance Specialist at 801-844-
In response to consumer complaint, Prestige has been more than willing to help Ms [redacted] out with her current Auto loan Prestige has yet to receive any payment from Ms [redacted] since At this time there is nothing we can do remove this loan from Ms [redacted] Credit report We are happy to work something out to help her close this account out If Ms [redacted] would like to speak with a representative at out office she is welcome to contact her Account manager over her file We do look forward to working with Ms [redacted] in the future
In response to this complaint, I reviewed the account to see if Mrs [redacted] was treated in an unprofessional manner. I personally reached out to Mrs [redacted] in an effort to better understand her concerns. Unfortunately, I was unable to speak with Mrs [redacted] . However, I reviewed phone calls and communication between Mrs [redacted] and the Account manager. At this time we have placed a Cease and Desist on her account so she will no longer be receiving communication from Diana. Mrs [redacted] is a valued customer and we want her to have a positive experience. I would encourage her to reach out to me with any further questions or concerns - Kacee P [redacted] , Compliance Specialist for Prestige 801-844-or [redacted]
Complaint: [redacted] I am rejecting this response because: Prestige financial is correct about the refund of the transaction & the NSF chargeIt was available the morning of June 11th, 2018. My disturbance & complaint is, because my rent payment got rejected it forced my mortgage company to file an eviction on my account due to the returned paymentThe late charges daily are $75.00 per day & the attorney fee's are $566.00. I emailed Marni the account repmy ledger of the charges & where I had paid those fee'sMarni called me stating that she wanted to verify that they were not refunding or waiving any fee's not ask them to waive some of the late fees which is NOT what she told me she was going to doThey had already told me "No" when I asked, so it appeared to the mortgage company that I put Prestige up to making them call the realtor company because they had already told me, "No"I received a not so pleasant call from there office, I have only been in this home since November, 2017, so this does not appear as credible rental history by me being at the home for such short period of time especially with an NSF & returned ACH paymentThey have blocked me from being able to make any more online payments. I retained a very expensive pay day loan to stop the eviction process & the late feesI am asking Prestige to refund me the $charge the realtor charged me, the late fee's I paid $750, and the attorney fee's $in the total amount of $My realtor agreed to waive $in fee'sMy worry with that is I will never be able to get them to sympathize with me if I ever hit a hardship in my own personal life, because I used probably my only courtesy due to Prestige's mistakeThat's why I didn't want them to waive the fee'sI have children in college, a grandbaby that I am helping raise, and other kids under the age of The refund is not unreasonable, the Missouri payday loan finance rate is almost 50%, this is know where near a fraction of what this error has cost me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
In response to consumer complaint, we have been able to reach out to Mrs [redacted] and explain to her the Policy and Procedures we do have to take to be able to approve an extension on her loan Prestige never received communication back form Mrs [redacted] in regards to if she wanted to proceed with the extension or not Prestige is unable to process the extension at this time, but is still willing work with Mrs [redacted] with arrangements on her account If Mrs [redacted] has any further questions or concerns she is welcome to contact Kacee P [redacted] , Compliance Specialist at ###-###-#### We look forward to assisting Mrs [redacted]