Kennedy International Enterprises Inc.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** responded by saying she will do nothing about my complaint, so you can go ahead and post it on your Revdex.com site to warn others of her shoddy business ethicEssentially, *** at Dancing Creek Farm and Buy Live Goji Berry said they did not like the tone of my complaint calling it "bullying" and will not take responsibility for shipping a dead goji berry tree root they charged me $plus $shipping. She said they will not refund it since they only refund for roots that are damaged after shipping and not for those that are dead and don't grow even if planted following their instructions and even if the customer emailed them to get clarifications for planting instructions*** told me to go ahead and plant it even though it looked dead when arrived and wait for growthIt is not like I did not contact her immediately upon receipt of the root that looked dead when it arrived
Regards,
*** ***

This item was shipped over a year ago. Our website clearly posted that we do not offer refunds for plants/roots unless they are damaged when they are received. We give very clear instructions on growing and thousands of customers have successfully grown these with no problems. Even still I...

always want my customer to be happy, however his emails to us were threatening and bullying.