Kendall Toyota/Lexus of Anchorage

Mr***, My name is Tony V [redacted] I am the General Manager at Kendall ToyotaI would like to help seek resolution for the complaint that you filedPlease reach out to me whenever it is convenient Regards, Tony V [redacted] General Manager Kendall Toyota 907-279-(W) [redacted] @kendallauto.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] I was charged for the block heater dollars but they did cut me a check for a new windshield and am getting that replaced

[redacted]
 
     I'm sorry for the late response. I tried contacting you today regarding your desired resolution with the phone number provided.  Please contact me when you can so we can get this squared away.
 
Regards,
[redacted]
General...

Manager
Kendall Toyota Anchorage
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I was charged for the block heater 180 dollars but they did cut me a check for a new windshield and am getting that replaced

Mr. [redacted],
    My name is Tony V[redacted] I am the General Manager at Kendall Toyota. I would like to help seek resolution for the complaint that you filed. Please reach out to me whenever it is convenient.
Regards,
Tony V[redacted]
General Manager
Kendall Toyota...


907-279-8506 (W) [redacted]@kendallauto.com

Customer was contacted 10/3/2017. Customer shared experience with the general manager. The customer and general manger were able to come to terms and resolve the issue.

Mr. [redacted]
 
We apologize for the length of time it took to repair your vehicle.  I understand that you've picked up the vehicle.  We did intall the block heater at no charge and supplied you with a loaner vehicle after your insurance stopped paying for a loaner.  That being...

said, we will give you a credit for a windshield replacement as a goodwill gesture for having your vehicle for what must have seemed like an eternity.  I will have our General Manager give you a call to work out the details.  Again, we apologize for the delay in getting your vehicle repaired.
 
Andrew B[redacted]