Kendall Auto Mall

[redacted] The customer in question came into service with the concern of his car battery frequently going deadThe service department tested the vehicle for issues and found that a component was draining excessive amps while being parkedThe component ( [redacted] ) was disabled, as per customer request, with our standard day warranty for parts and labor After the repair was done, Edmark Superstore did not hear from the customer for approximately six months The customer later returned, saying that he had the battery replaced through another service provider, and would like a refund for our repair workWe are denying this request due to it being outside of our day warranty period [redacted]

General Motors is placing incentives with a deeper discount on 15% of a dealership’s inventory. The rebates are only good for about days though. We had a truck *** was interested in that had been selected by GM for the additional incentive. Our consultant *** informed
*** of the vehicle and price. A few days later *** came in to look at the vehicle, but it had sold. Our sales consultant showed him several different trucks. *** test drove a truck, liked it, agreed to purchase it, and took delivery of the truck. Later the same day after taking the truck home, he found the equipment differed from the original truck he was interested in. After meeting with our General Manager, *** decided he did not want the truck, so we allowed him to return the vehicle *** ***
*** *** *** ***
*** *** ***

The customer's vehicle has been repaired at no cost by Edmark Auto. The customer's concerns were addressed and he stated that he will be in contact to withdraw all complaints.

[redacted] The customer in question came into service with the concern of his car battery frequently going dead. The service department tested the vehicle for issues and found that a component was draining excessive amps while being parked. The component ([redacted]) was disabled,...

as per customer request, with our standard 90 day warranty for parts and labor.  After the repair was done, Edmark Superstore did not hear from the customer for approximately six months.  The customer later returned, saying that he had the battery replaced through another service provider, and would like a refund for our repair work. We are denying this request due to it being outside of our 90 day warranty period. [redacted]
*
[redacted]