Ken's Auto Electric

Scheduled a cleaning and upon arrival was told I was only getting xrays and had to go back for a cleaningXray machine didnt workAnd waited for an exam for min before walking outI fell asleep in chair waitingFront desk manager was mad at me for leaving; yelled at me on phone and refuses to send xrays to my new dentist
What happened to customers being right and customer service? Since dental service is not free or government run I have a right to choose my provider and expect good service every time