Kelly's Kars

This is [redacted] from Kellys Kars, the complaint id number is [redacted]. This email is concerning [redacted], our dealership feels we gave her fair value for her trade. We also tried to help her out with repairs to her vehicle. When she traded her vehicle  in she was very happy with the...

2007 [redacted] Rav-4 and the deal she got. Furthermore if she has any issues with her vehicle we will be more than happy to help her out in any way we can

Review: 2-16-15 bought 2005 [redacted] trailblazer for 7500 including taxes & tags I complained about break took it to their mechanic & he said everything is good I'm still feeling something is wrong took it to [redacted] dealership & estimated a 1500 repair didn't do anything then took it to [redacted] same problem diagnose have to replaced warranty will not cover it asked the dealership how can they helped me & he said I have to pay repairs & I insisted won't pay nothing car is just a month ago he said I can trade it in for another car went there 3-23-15 exchange trailblazer to rav 4 trade in value of trailblazer went down to 4500 which is for me is unreasonable I just accepted it but I'm not happy about the trade in coz I lost almost 2000 dollars from trading it to rav 4 now I have 2007 rav 4 which is more money & I feel like he owes me that's my complaint thank youDesired Settlement: if they can justify the trade in value for me that would help I lost almost &2000 from buying it 2-16-15 trailblazer & trade with 2097 rav 4 3-23-15 is it possible trade in value goes down that much after 1 month that you purchased it

Business

Response:

This is [redacted] from Kellys Kars, the complaint id number is [redacted]. This email is concerning [redacted], our dealership feels we gave her fair value for her trade. We also tried to help her out with repairs to her vehicle. When she traded her vehicle in she was very happy with the 2007 [redacted] Rav-4 and the deal she got. Furthermore if she has any issues with her vehicle we will be more than happy to help her out in any way we can

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

After being told the car would pass pa insp...then finding that it wont pass...I am now putting word out that kellys kars will tell u what u want to hear to make a sale!. I live and hour and a half away and their mechanic doesnt have weekend hours...but their way to make things right would be to,instead of paying my mechanic, drive an hour and a half all while losing a days pay (mon thru fri only), leave the car there.. come back sometime to get it (more driving)!!!. No way!!. Letting everyone kno via internet reviews not to buy from this guy. If I could give a 0 star rating I would