Kell's Gold Exchange

Thank you for bringing this to our attention. We deeply apologize for the experience that Mr [redacted] has had with response times from our Customer Success team. We have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the insuranceQuotes...

system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain. Per his request to refund the $181 we have processed refunds in the amount of $200 to his credit card. Hopefully, we have to opportunity to earn his business again in the future.

Thank you for bringing this matter to our attention. We had a member of our customer success team reach out to Mr. [redacted] and they were able to arrive at an agreeable resolution to his concerns. We appreciate his business and apologize for any frustrations he may have had with our service.

Dear Ms. [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It can...

sometimes take a few days for the proper changes to occur in our partners' systems.   Please do not hesitate to reach out with further questions or concerns. Thank you.

Complaint: [redacted]
I am rejecting this response because the matter is not resolved and they have done nothing at this time to resolve the issue. If they want to communicate with me to discuss the matter - please have them call me at [redacted].
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I had to call them to follow up, I called yesterday and they claim to have called me twice on my business line. The rep said it was disconnected it is not that is the number I called them from. The company said they will call me today after reviewing the issue again.We will see if they follow through.

Thank you for bringing this matter to our attention. We apologize for the confusion and frustration over the outstanding balance notification that occurred so long after the purchase was made. Mr [redacted] feedback is appreciated and will be incorporated to the best of our abilities. In this case,...

so much time had passed as the email he received was part of an annual audit of outstanding balances due (that normally occurs earlier in the year) for the prior year. The balance due was based on leads received in accordance with our agreement, and our assessment is that the leads were legitimately received as there was return activity on the account at the time.We very much appreciate Mr [redacted] paying the balance due and feel that it is unfortunate it came to this. In attempt to make amends over the frustration caused by the length of time between service provided and collection attempt, if he would like to resume services with us we would be happy to issue a credit good towards future leads or warm transfers for the amount he recently paid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted] We greatly apologize for any inconvenience these calls or messages may have caused you. This notice is to inform you that you have been placed on our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can sometimes...

take a few days for the proper changes to propagate through their systems.  Please do not hesitate to reach out with further questions. Thank you.

Complaint: [redacted]
I am rejecting this response because: They flat out told me on the phone that there was no plan at their business for $19 per month.
Regards,
[redacted]

[redacted]We apologize for any inconvenience these messages and calls have caused you. We want you to know that your information has been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information.Please do not hesitate to reach out with...

further questions. Thank you.

Dear [redacted], We greatly apologize for the inconvenience these calls and messages have caused you. This message is to confirm that we have added you to our Do Not Contact List. Notices have been sent via email to anyone who may have received your information.  It can sometimes take a few...

days for companies to adjust their practices after receiving the notice. Please do not hesitate to reach out with further questions.  Thank you.

Thank you for bringing this matter to our attention. We had a member of our Customer Success Team reach out and speak to Mr. Bosshart today. They were able to reach a satisfactory resolution and a scheduled call back will be set to discuss resuming his account with us.

Hello Ms. [redacted]We greatly apologize for any inconvenience these calls or messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. Please do not hesitate to...

reach out with any further questions. Thank you.

Complaint: [redacted]
I am rejecting this response because:  This company needs to be cited for what they do to consumers. They need to be fined.
Regards,
[redacted]

Thank you for bringing this matter to our attention. We are attempting to pull the recorded call between Ms [redacted] and our sales rep to confirm the complaint and assuming it is verified we will refund the money spent on the leads received prior to the sgeed to schedule. We will have an account...

manager reach out to Ms. [redacted] early next week to confirm

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: I don't believe my refund was processed on 04/15/2016 as I'm yet to receive it and its 04/25/2016, No simple mail package within the US takes 10 days to deliver. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]