Keller Williams/Ryan Dallas Realty

To Whom it May Concern:
Response to complaint ID#***
Per the Inspection Contingency Agreement I wrote up on behalf of Mr***, the exterior GFIs were to be replaced and electrical to be in good working orderPrior to closing, the seller indicated he had all repairs completeI was
unaware there were still items not fixed properly at the time of closingIt is stated in the customer's statement that I dismissed the final inspection without his approvalThis is untrue, I did not dismiss anything and there was no final inspection scheduled or requested on behalf of the buyerThat is something that the buyer can hire the home inspector to do, however, the buyer did not do soThe buyer did enter the property on two different evenings prior to closing to walk through and see the condition of the home prior to him signing all documents to close on the houseI was not present for those, but left a key for him and he accessed on his ownPrior to this, I offered to do a walk through with him via text, however I did not receive a response
I did offer a $credit to help with interior painting of the homeThe credit was held at First American TitleI informed Mr*** it would need to be paid directly to the painting contractor and would need to be disbursed in the next week or so, as title will not hold the funds for very longThey still to date have not paintedHowever, in an email dated (and attached) Nov30, Mr*** indicated "they will paint themselves and you (Tanya) dont have to give us your money." As a result, I instructed the Title Company to release the funds
I admit it has taken quite some time to get this electrical issue resolved and although it is beyond the scope of my representation, I have diligently tried to help him resolve thisHe has not called me in a month and a half, and will only respond to me via text or email, and many times it takes days for him to respond to my text messsages or emails
In regards to any other issues with the house that were not looked at when purchasing, I have no idea what this is in regards toThe buyer was informed by myself to have a home inspection performed by a ASHI approved inspector, and he did soHe was given a copy of the inspection report and had the opportunity to request any and all repairsI do not feel there was ever a conflict of interest on my behalf-I have been in this business representing buyers and sellers, sometimes simultaneously for years and have never had an issue like thisI did show the buyer many other properties, and even wrote an offer on a different house, before the buyer decided to purchase my listing
The buyer was the last one in the home prior to closing so I do not know how he did not realize the condition of the home prior to closingAs for the smoke detectors not working, dishwasher leaking, stove not heating up, and outside electrical outlet trips breaker, I had no knowledge ofI am certain that these issues did not present themselves during the home inspection eitherI understand the buyer feels the initial home inspection was not thorough, however this was not brought to my attention, or the home inspector's attentionThe buyer stated I cancelled his final inspection so there were no problems and the seller wanted to leave asap-this is untrueThere is no such thing as a final inspection and the seller stayed a week longer than he originally said he would
In conclusion, while this is an unfortunate situation for any buyer to be in, I have done my diligence in representing both parties to the fullest extentIf I had any knowledge the repairs were not complete and to the buyer's satisfaction I would have advised not to close on the home until they were satisfiedThat is standard practice, and although I represented both parties, I do not benefit in conducting bad business practices just to close a transactionI have been in business in this valley a long time and in no way conduct myself in a manner where all parts of the contract are not fulfilledUnfortunately in this case, the buyer did not do his due diligence when in the home to do his own walk through while he was in the home twice before closingIf he wasn't satisfied with repairs or condition when he was in the home prior to closing, he should have informed me and I would have postponed closing until all items were to his satisfaction

I previously responded to this complaint through the Revdex.comWe have reached out to the customer to address concerns and he has not returned any of our callsI spoke with our agent Patrick who has been in business for plus years and has never has an issue or complaint like this beforeI have since
learned that the other parties involved in this transaction including the builder, title company and lender all had an extremely difficult time with this person We don't control the builder or the prices they charge for change ordersPatrick went above and beyond to make sure these clients needs were served, sending them plus photos a week of the progress of the home during construction. At this point I don't know what else we can doOur reputation is very important to usWe close homes a year and this is only the second complaint we have ever received through the Revdex.comThanks for you considerationAaron/ Owner

Complaint: ***I am rejecting this response because: the main issue at hand has not been resolved with my house. There were GFI electrical outlets that were to be replaced due to main fuse failing inside main panelI have made many attempts in addressing the issue with Tanya. Friday December 9th at 4:21pm contacted Tanya regarding GFI outlet was not replaced and sent pictures of the broken outletHer response was that "seller said GFI was replaced and working" but clearly in the pictures sent, the outlet was broken and trips breaker as soon as outlet is usedTanya texted back on Tuesday December 13th at 2:20pm and asked for location of breaker, and again I sent pictures to verify the only cover was replaced and not the actual GFI outlet. She informed me that Randy was going to call me, and I never heard from him. On Tuesday December 27th at 4:got another text from Tanya after I had contacted the broker from Silvercreek and the GFI had still not been addressedFriday January 6th at 8:54am Tanya contacted us to stop by the house to see the GFI outlets in person and my wife was home to show her the property and the issues we were havingTanya came to the house at 11:15am and was able to verify that the GFI outlet was indeed broken and still has not been fixed. She informed me that she was going to contact the seller and her handyman and let us know what can be done to get this fixed by the evening timeweeks passed without a contact or call back to inform us what she was going to be doing in order to fix the situationThat is when I contacted the Revdex.com to file a complaint as I feel negligence and carelessness for fixing the situation was what we were feeling.
I feel that a final walk thru should have been done with my realtor as I reached out a few times before closing, but she was too busy to meet me thereYes I was the last person to enter, but I'm not a contractor or realtor so I was just looking at condition of houseSunday November 6th at 3:00pm I had asked about doing a final walk thru with Tanya, and she said she did the walk thru with *** last week but he hadn't moved out yetAt 5:27pm she confirmed that all items were fixed. Tuesday November 8th Tanya informed me she was going ot be around the area later for a walk thru and I agreed, but she never responded and did not meet me. Wednesday November 9th 3:33pm again I asked for a final walk thru and she was unavailable again. Tanya said it was too hard for her to get there. Friday November 11th 6:54pm again I asked if we could go by the house and her response was that she was tied up again. Tanyas response was for me to go by myself and look a the house. In reality, the realtor was not there for the last process of the closing of the house.
Sunday October 16th 10:52am I had asked about backing out of the buying of the house and Tanyas response was that is we choose to do that, we lose our earnest money and that would could be sued for any of the costs that he inncured with fixing the repairs to the house. Using her guidance as the realtor, we decided to stay with the current purchaseSincerely,*** ***

Complaint: [redacted]I am rejecting this response because:
I have not received any calls from Silvercreek , they lie. The issue is about the agents's negligence. The agents' responsibility is to represent the buyer in the preconstruction meeting and that wasn't accomplished.  The fact that the agent has been in business for 25 years is irrelevant. I have bought houses and done business for 25 years and never had an agent abuse and  yell at my wife before. what is relevant is that I as the buyer communicated clearly to the agent where I wanted the sink to be , the agent is supposed to communicate this to the builder, and he didn't do it. I had problems throughout this whole project with this agent. I didn't have a problem with the lender nor the title company that is a lie. But I had a problem with the builder because I called them and sent them emails with no response, it wasn't until I called the boss and wrote a letter, did I get a response. I had to do that on my own, the agent didn't help.  The agent is supposed to send photos  this is his job,,I hired the agent to represent my interests and that WAS NOT done. what do you mean you don't know what to do..??  Now I have a sink in the wrong place because the agent failed to communicate to the builder,agent did not go beyond his duties he was negligent, and now he must pay to get the sink relocated, it was the agents responsibility to make sure the sink was  put where the customer wants it.I have emails demonstrating my communication as to where I wanted the sink located. I called the agetn many times from a time zone 15 hours ahead  and he responded by saying he is busy on a date.  
    Furthermore,,  
.  I bought a new home and had it built by Hubble Homes as an out of country buyer. I work overseas and needed help in having my interests represented by a local real estate company during the construction process, but had trouble and conflict of interest with Patrick D[redacted] the real estate agent throughout the whole process.
     In the beginning when I chose the lot to build on, Patrick D[redacted] the real estate agent sent me a price sheet for the lots that were different than the builder and overnight the price for the lot premium I wanted increased by $5000, it was sent to me the next day with the original lot premium crossed out.
    When I wanted Hubble Homes to use glue on the sub flooring, so I don’t have squeaky floors, Patrick D[redacted] told me that it wasn’t common practice to use glue. After my own investigation, by calling other builders, I discovered he was wrong. The other builders do use glue on the sub floor. In addition, after writing a letter to the builder saying I wanted glue to be used on the sub floor, they responded by saying that it is mandated by the building code to use glue. Thus not protecting my interests.
Moreover, I wanted rocker light switches installed and the builder told me that I would need to pay $500 extra for a change order on top of the cost of the rocker switches. It was never communicated to me what kind of switches would be used. I have no problem paying for the rocker switches, but the change order is usury. I wrote a letter to the builder explaining this and they waived the charge for the change. I had to do this on my own the agent didn’t do anything.
 In addition, I wanted the sink in the garage relocated. I wrote a very detailed memo to the agent along with a detailed drawing of where I wanted the sink located so this can be communicated to the builder in the preconstruction meeting as I hired the agent to do. The sink wasn’t put in the location I wanted. I asked the agent what happened and he said he had communicated to the builder about the sink location.  His response to me was that he had told the builder and he said there would be a struggle and too many complications to change the sink location and it was not worth it to try and change it. His response was gruff and told me to stop micro managing and to stand down.  Come to find out the agent didn’t tell the builder about the location of the sink during the preconstruction meeting and he lied to me, because if he did tell the builder about the location of the sink it would have been installed in the correct location. This indolent attitude was appalling; as it shows a conflict of interest because I asked the agent if he would talk to the builder this way and he said he needs to maintain a good rapport with the builder thus discounting my interests. 
 
 
    Another issue was that the front door lock was not the lock my wife and I ordered during a Skype call with the builder’s design center. The agent was unsuccessful in getting the proper lock installed and I wasted money on the lock.
 
     During closing my wife had unpleasant interactions with Patrick D[redacted] the agent. I couldn’t attend the closing because I’m working overseas and my wife and two children stayed at a hotel for three nights. My wife checked out of the hotel because the lender said the house would close that day and it would be all right to check out of the hotel. She used a taxi to go to the house for final inspection because the agent’s car was too small to pick her up at the hotel. During final inspection Patrick D[redacted] yelled at my wife in an abusive manner and gruffly lectured her about checking out of the hotel. My wife said she doesn’t want to pay the hotel again.  My wife noticed several cabinets in the kitchen had faulty finishing. The agent told her that the builder is not going to come all the way out here to change it, but she insisted that she wanted to get what she paid for and wanted it communicated in writing that there was a problem with the cabinets. The agent responded to her verbally along with a letter to me and said she was being a bully. My wife told me she was afraid to be around the agent because he was gruff. Very inhospitable because it is the first time my wife and kids visited Idaho and now she thinks all Idaho people are like this.  
 
    I hired this agent to protect my interests as a buyer because I work overseas and couldn’t communicate easily with the builder. Even the builder was indolent in customer relations with me because I called the builder’s representative three times and wrote email with no response. I did get a response from the builder after I contacted higher management. Many times I called the agent and he said he is busy on a date and can’t talk. It was difficult for me because I was calling from a time zone 15 hours ahead in the wee hours of the morning. Not once did the agent try and communicate with me on my local working hours time, always was done on his convenience of time zone. And after the sale was finished, I never received a thank- you for doing business note or anything. The agent just took the money and ran.
 
 
 
.  I bought a new home and had it built by Hubble Homes as an out of country buyer. I work overseas and needed help in having my interests represented by a local real estate company during the construction process, but had trouble and conflict of interest with Patrick D[redacted] the real estate agent throughout the whole process.
     In the beginning when I chose the lot to build on, Patrick D[redacted] the real estate agent sent me a price sheet for the lots that were different than the builder and overnight the price for the lot premium I wanted increased by $5000, it was sent to me the next day with the original lot premium crossed out.
    When I wanted Hubble Homes to use glue on the sub flooring, so I don’t have squeaky floors, Patrick D[redacted] told me that it wasn’t common practice to use glue. After my own investigation, by calling other builders, I discovered he was wrong. The other builders do use glue on the sub floor. In addition, after writing a letter to the builder saying I wanted glue to be used on the sub floor, they responded by saying that it is mandated by the building code to use glue. Thus not protecting my interests.
 
   Moreover, I wanted rocker light switches installed and the builder told me that I would need to pay $500 extra for a change order on top of the cost of the rocker switches. It was never communicated to me what kind of switches would be used. I have no problem paying for the rocker switches, but the change order is usury. I wrote a letter to the builder explaining this and they waived the charge for the change. I had to do this on my own the agent didn’t do anything.
 
   In addition, I wanted the sink in the garage relocated. I wrote a very detailed memo to the agent along with a detailed drawing of where I wanted the sink located so this can be communicated to the builder in the preconstruction meeting as I hired the agent to do. The sink wasn’t put in the location I wanted. I asked the agent what happened and he said he had communicated to the builder about the sink location.  His response to me was that he had told the builder and he said there would be a struggle and too many complications to change the sink location and it was not worth it to try and change it. His response was gruff and told me to stop micro managing and to stand down.  Come to find out the agent didn’t tell the builder about the location of the sink during the preconstruction meeting and he lied to me, because if he did tell the builder about the location of the sink it would have been installed in the correct location. This indolent attitude was appalling; as it shows a conflict of interest because I asked the agent if he would talk to the builder this way and he said he needs to maintain a good rapport with the builder thus discounting my interests.
 
    Another issue was that the front door lock was not the lock my wife and I ordered during a Skype call with the builder’s design center. The agent was unsuccessful in getting the proper lock installed and I wasted money on the lock.
 
     During closing my wife had unpleasant interactions with Patrick D[redacted] the agent. I couldn’t attend the closing because I’m working overseas and my wife and two children stayed at a hotel for three nights. My wife checked out of the hotel because the lender said the house would close that day and it would be all right to check out of the hotel. She used a taxi to go to the house for final inspection because the agent’s car was too small to pick her up at the hotel. During final inspection Patrick D[redacted] yelled at my wife in an abusive manner and gruffly lectured her about checking out of the hotel. My wife said she doesn’t want to pay the hotel again.  My wife noticed several cabinets in the kitchen had faulty finishing. The agent told her that the builder is not going to come all the way out here to change it, but she insisted that she wanted to get what she paid for and wanted it communicated in writing that there was a problem with the cabinets. The agent responded to her verbally along with a letter to me and said she was being a bully. My wife told me she was afraid to be around the agent because he was gruff. Very inhospitable because it is the first time my wife and kids visited Idaho and now she thinks all Idaho people are like this.  
 
    I hired this agent to protect my interests as a buyer because I work overseas and couldn’t communicate easily with the builder. Even the builder was indolent in customer relations with me because I called the builder’s representative three times and wrote email with no response. I did get a response from the builder after I contacted higher management. Many times I called the agent and he said he is busy on a date and can’t talk. It was difficult for me because I was calling from a time zone 15 hours ahead in the wee hours of the morning. Not once did the agent try and communicate with me on my local working hours time, always was done on his convenience of time zone. And after the sale was finished, I never received a thank- you for doing business note or anything. The agent just took the money and ran.
 
 
 
 
Sincerely,[redacted]