Kean University

This letter responds to the above-referenced complaint by *** *** (“***”), who executed the annexed FERPA release that authorizes me to discuss this matter*** registered for two three-credit courses at Kean University for the Summer I Session of On August 11, 2014, *** submitted an appeal for a refund for both classes and reported to the Kean University Registrar’s Office that she stopped attending class on June 10, As per Kean University’s policies and procedures as posted in the University’s Summer Session I Calendar, a copy of which is annexed as Exhibit A, the last day in which to Withdraw with any refund was June 5, Thus, *** was not eligible to receive any refundBy memorandum dated August 20, 2014, a copy of which is annexed as Exhibit B, *** ** ***, University Registrar, properly denied ***’s request for refund pursuant to University policies and proceduresThank you for your consideration

Kean University is in receipt of the complaint that you filed with the Revdex.com of New Jersey. However, since this matter involves your educational records that are protected under the federal Family Educational Rights and Privacy Act (“FERPA”), the University needs for you to...

authorize the release of this information before it can respond to the Revdex.com. Therefore, I am attaching a copy of a FERPA Release form that you need to complete, sign and return to my office.
If you should have any further questions, please feel free to contact me at [redacted]

Review: I would like to appeal my balance owed to Kean University as a result of withdrawing from my Summer I session classes past the deadline. I was advised on Friday, May 23, 2014 that I was accepted into the Supervisor Certification program, I originally applied on April 14, 2014. Since May 26th was a holiday (Memorial Day) I was registered for classes the evening of May 27, 2014 which was the same day as the deadline for 100% withdrawal. I was unable to obtain the book for my 2 online courses and many of the assignments were due that week. I didn’t post as I was going to withdraw from the course. The Professor reached out to me and strongly encouraged me to post. I completed the post that didn’t require the textbook, however I realized it was impossible for me to complete all the work.

Since I was accepted and registered late I would like to know if I can receive at least a 75% refund. It will create great financial hardship to be left with a balance of $4500. I was going to pay for my classes with loans, however due to dropping the classes I was unable to obtain financial aid. I would love to begin classes in the fall and have enough time to prepare for them. However, with this large balance I am unable to do so. Please consider my request for a refund. I am terrified to think that I will have to pay nearly 5,000 for classes I could not complete. I even spoke with the Professor to try to obtain an incomplete instead of withdrawing but he denied my request. I am pleading to be able to work something out where I do not owe such a huge amount of money. Attached please find some emails that coincide with the dates listed aboveDesired Settlement: I would like to not be responsible for the full bill

Business

Response:

Kean University is in receipt of the complaint that you filed with the Revdex.com of New Jersey. However, since this matter involves your educational records that are protected under the federal Family Educational Rights and Privacy Act (“FERPA”), the University needs for you to authorize the release of this information before it can respond to the Revdex.com. Therefore, I am attaching a copy of a FERPA Release form that you need to complete, sign and return to my office.

If you should have any further questions, please feel free to contact me at [redacted]

Review: I applied as a readmit student in January of 2013. I hadn't heard from Kean so I called them in June to see what was going on. I was transferred to a Mrs. [redacted] and was told that I was to wait for a letter from her. The letter never came and I cannot attend Kean this semester because they never got back to me.Desired Settlement: I would like my $75 application fee back since they never did anything for me to come back to their school.