Kauffman Chiropractic

Initial Business Response /(1000, 5, 2018/01/03) */

This letter is a response to Mr. complaint regarding the balance of $169.49 for services rendered at Kauffman Chiropractic on 10/24/17, 10/27/17, 10/30/17, and 11/1/17, Mr. presented to our office on 10/24/17 with complaints of severe lower back and right leg pain. He initiated treatments and came for a total of 4 visits.
Our office makes every effort to provide excellent customer service. All financial information is reviewed and explained to the patient on the first two visits. (See enclosed forms signed by Mr..)
In this case, the services provided were beyond the $60 benefit limit. Mr. was explained that services rendered above the benefit limit would be non-covered services, therefore patient responsibility.
We understand that at times, there may be some misunderstandings and in good faith, we will waive Mr. balance. We certainly hope that he will return to our office, and we will make every effort to review his insurance benefits in greater detail, would he wish to pursue care with our doctors.
We hope that this satisfies Mr., and we wish him well