Kate Spade Outlet

I purchased a few items on a holiday sale (purse and matching wallet). I was able to check out, receive order confirmation, and my card was charged. A few days later I get notification that the purse I bought is out of stock and will not be shipped. I contacted customer support and they only informed me that they will refund my payment method but will not help in any other way. This is an entirely unacceptable business practice - I purchased this set as a gift and now I no longer have a gift to give. If an item is out of stock, do not advertise it online for people to still buy and get their hopes up that they will receive it. I am asking for some help in this matter - either honoring the sale price I received for a similar product, store credit, etc.

Review: I brought some bags from Kate Spade outlet at 5/**/2013 and ask for shipping to me.I opened the boxes last week 8/**/2013, and find out many of those bags has problem due to the side of the belts and handle dyeing color to the bag. I called the store immediately after I find problem and they told if this is due to the bag quality problem they will do exchange/refund. But when I brought those bags to them at 8/**/2013, they blame on me did not store those bag correctly. They said the place I put those bag might be too humid.Desired Settlement: I request either refund or exchange the bag.

Business

Response:

We understand Ms. [redacted] spoke with our store regarding handbags which arrived to her damaged. Although we are unable to determine that these were shipped to her in this way, we will be honoring her return request. She will be able to visit our store location for an exchange or store credit on these items.