Kate Noel Artistry

Revdex.com:
Although I am currently trying to resolve the warranty issue the company wants an inordinate amount of money from me to correct the issue. I am hoping we can come to a mutual aggrement and lower the price I would have to pay. I didn't not do anything to make the screen crack. It is very fragile
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/29) */
First and foremost, I would like to apologize for any inconvenience this may have caused you. We received two (2) orders from you ([redacted] on 08/20/2015 and XXXXX on 08/21/2015). We processed both of them and went through all the stages that took...

about 3 weeks. You also received 2 separate confirmation emails from us of the 2 orders that were processed and shipped. There were no cancellation that was made during the entire time. They were also different amounts so we did not expect it to be duplicate orders. A message or a call to cancel any of the orders would have prevented this from happening. We normally would charge a restocking fee of 15% for returned orders with no hardware defect but we will make an exception on your case. We will refund you the amount of the system minus the shipping charges. Again, I apologize for the inconvenience.