Kasson City Offices

Initial Business Response /* (1000, 5, 2015/08/21) */
***response has been scanned in and converted to text below (original document is available using the online complaint system)
The City of Kasson uses meters for its electricity and water chargesWhen there are misreads, for any number of
reasons, the city estimates billings based on past usageThe estimate calculated was consistent with the complainants' most recent usageThe city offered to reduce that estimated usage by half and that credit was adjusted to their bill
The Finance Director called twice and left messages, but it was determined later that it had been an erroneous phone numberThe Finance Director and complainant did speak and the complainants were offered the credit which has since been applied to their billA resolution and plan for payments of that remaining amount was discussedA letter was sent to indicate the terms of this payment planTheir payment was received and noted "Per agreement"

Initial Business Response /* (1000, 5, 2015/08/21) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
The City of Kasson uses meters for its electricity and water charges. When there are misreads, for any number of...

reasons, the city estimates billings based on past usage. The estimate calculated was consistent with the complainants' most recent usage. The city offered to reduce that estimated usage by half and that credit was adjusted to their bill.
The Finance Director called twice and left messages, but it was determined later that it had been an erroneous phone number. The Finance Director and complainant did speak and the complainants were offered the credit which has since been applied to their bill. A resolution and plan for payments of that remaining amount was discussed. A letter was sent to indicate the terms of this payment plan. Their payment was received and noted "Per agreement".