Karma Enterprises, Inc.

[redacted]
has always ventured to provide suitable and affordable communication solutions
for students traveling abroad and has served thousands of clients throughout
the years who happily used their mobile phone abroad without any issues or
complaint. [redacted] sincerely regrets the negative experience reported by [redacted]. However, we want to assure you that we offered Mr.
[redacted] the option to receive the funds via account transfer and he declined. Due
to an error, we were not able to refund on this credit cards earlier and have now
refunded the full amount on [redacted]’s credit cards from which the amounts
were charged:
 
May 1, 2014
refund of $170.66 on credit card ending with 9112
May 1, 2014
refund of $151.64 on the credit card ending with 2596
 
Total amount
refunded: 322.30
 
Please find
attached refund receipts for the refunds processed on these credit cards.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is basically satisfactory to me.
Sincerely,
[redacted]

Review: I had rented international mobile service from this provider under the pretense on their website that the service would provide "3G" service while abroad. When using their service, the data clearly was not 3G as advertised. I went through customer support, tech support while abroad and was not provided a resolution to my issue. Since returning, I have recieved the run-around in dealing with this company, and despite being told that I would be contacted by a manager, I have heard nothing. The last conversation I had, the customer service person stated they did not promise 3G service, even though, very clearly, it is advertised on their website in multiple locations.

Product_Or_Service: International SIM Card

Order_Number: [redacted]

Desired Settlement: DesiredSettlementID: Refund

I would like a partial refund for my pre-paid cellular data, as it was not the service I was promised when purhcasing the service. In addition, I would like rebelfone to either change their statements on their website, or change their service to comply with their advertising.

Business

Response:

Business Response /* (1000, 8, 2013/06/10) */

The customer was contacted and has been given a refund. The customer had promised that he would take the complaint back after the refund.

Review: I was notified on two separate occasions that I would be refunded amounts for items ordered being unavailable. The refund never occurred, so I contacted them via email and was told it would take 4-5 days to process. I feel like I am getting the run-around. It should not be this difficult to get a refund and it seems they're simply holding on to my money.Desired Settlement: Refund(s) for a total of $322.30 should be deposited into my account(s) or sent to me via check.

Business

Response: