Karls Technology

This company is a/k/a Karl's Technology in Dallas, Texas. They fixed a mapping issue 2 years ago on a new computer. Opened another office, so needed another computer -- same mapping issue. Contacted them, they acknowledged it was the same issue and provided a consultant. The technician admitted he was not familiar with Apple products and spent an hour googling the issue -- to no avail. I was charged full price -- an hour of his and my time wasted -- and was told the charge would be reviewed. Of course, I received notice the following day saying I was not entitled to a partial refund.

The issue was later resolved by another company; it took them less than 15 minutes.

Karl’s knew the details of the issue to be resolved, yet they knowingly sent a technician that was not knowledgeable or skilled to provide the solution.

I had a problem printing and called Karl’s Technology in Allen, Texas which is a suburb of Dallas, Texas. A person came out and it appeared to function for a couple of days then it didn’t function anymore. I called and talked to a unresponsive and uneducated call center boy who sounded like he just woke up. He wanted me to diagnose the problem over the phone. If I could diagnose the problem why would I need to waste my time calling Karl’s technology. I called on a Tuesday to say the problem was back and was told someone here (Dallas) would call me back. When I didn’t hear anything on Tuesday I called back Wednesday morning at 7:09 a.m. I found later that I had received a call from a number with a 404 area code. I didn’t know anyone in Atlanta, Georgia so my phone blocked the call. After getting a similar response from the unprofessional call center I asked to speak to a manager and I was told there wasn’t one. Wow. This Karl guy must get around. Then I asked to speak to Karl and was told he was in a meeting at 7:09a.m.which would make it 6:09a.m.in Arizona (Karl’s time). Sure. I was told they could have the same technician come back on Friday. So if it is a new call they can come out the next day but if they didn’t perform and do their job it takes days to get them back out. This customer service experience is the worst I have experienced. Their are a lot of choices with technology repair. DONT CALL KARL’S TECHNOLOGY based out of Arizona.

Who is your registered agent for process service? I am suing you!

hired a tech from KARLS TECHNOLOGY to transfer data from a
laptop that would not power up to a new laptop.was told that it
would be no problem and their tech could even mirror it to my
new laptop.their tech arrived to appointment 2 hours late.tool
apart laptop to be transferred from to remove harddrive,then he
says oh I do not have the cable to transfer from the hard
drive.said he was new and the company does not give him many
tools to work with.then tells me to go online and purchase a cable
to try to do it myself!next I am charged $129 for about a 30 min
visit for nothing!also wasted my day waiting for tech as he was
two hours late to appointment time.when I did a google search
the company looks to be local,but it is based in AZ.very
deceptive.

KARLS TECHNOLOGY COMPANY is only licensed to do business in Arizona. They have expanded their foot print by use of very shady tactics in marketing to effectively try and list their call center as a local Technology company in every major city across the USA. When the marketing begins to generate calls they hire local non vetted individuals on a 1099 basis to come to your home and perform services that may or may not correct your issues. If the technician is not knowledgeable enough to correct your issues this company continues to collect payment or at times send customers to collections.

Dustin and Fabio arrived on time, Were polite, professional and knowledgeable. They solved an issue that had baffled another computer store. They kept me informed at every stage and provided excellent advice. The cost was reasonable and exactly as stated by the booking agent. In short, solid service.

We will call them again when needed.

One day cancellation fee was charged (email invoice) for one day cancellation when 1-Website does not mention such a fee 2-The spokesman with whom I placed the order said he was recording our conversation, and he did not mention a cancellation fee. 3-I could not read emails to me mentioning the fee because I did not get my computer working until in the evening of the day I placed the order (July 15). I cancelled the order at 9:30 a.m the next day (July 16) and first heard about the cancellation fee then. I sent email to the contact suggested on the web site and never received a reply. I called *** (the number given on the website) and was told someone would get back to me. They never did. I called again today (July 22), was placed on hold and then told higher management said the same day cancellation fee was company policy and wouldn't be waived. (I don't even know if I selected the right company because the website just give an email address and a phone number-***. I looked on the Internet, and similar complaints have been made...The company turned the matter over to a collection agency, thereby affecting credit. I should add that the company offered to reschedule the appointment and apply the $125 to the first hour. I declined because my computer is working fine.

The local office is not responding and I've received a call from Karl's Technology.

I had originally scheduled a computer repair appointment with "***" on or around May 20th, 2020. The appointment was scheduled for between 9am and 12pm on Friday, May 29th, 2020. I called *** on Tuesday, May 26th from my work phone to cancel the appointment. When I called their main phone number at *** no one answered and I left a voicemail to cancel the appointment. On Friday, May 29th the company contacted me around 8:00am to advise that they were on my way to my house. I called the main number and advised the person that answered the phone (William) that I had already called earlier in the week to cancel the appointment. William advised me that they never received the voicemail and that I would have to pay the $125 cancellation fee. I advised William that this was unfair since I called and left a voicemail earlier in the week. I asked to speak with someone else about this and William advised that there was no one else to speak with. The company then sent me an invoice for $125.

Mike is very knowledgeable, he has a good attitude and gives great advice. He is an asset for your company.

Mike is very knowledgeable, he has a good attitude and gives great advice. He is an asset for your company.

This is a horrible company. I was a NEW customer and canceled an appointment less than 24 hours due to a family emergency. No work was done I told them I would reschedule and Karl has the balls to send me to collections for $125 for doing absolutely nothing. Sending a possible new customer to collections for $125 shows the kind of person Karl is and scammy business ethics. SCARY he is working on people's computers. Also, using his daughter's pic all over his sites? what's that about...He also has 6 different pages on FB in different cities running the same scam. I will be reviewing him on the Revdex.com, GMB local packs, yelp, etc. horrible horrible company.

This is a horrible company. I was a NEW customer and canceled an appointment less than 24 hours due to a family emergency. No work was done I told them I would reschedule and Karl has the balls to send me to collections for $125 for doing absolutely nothing. Sending a possible new customer to collections for $125 shows the kind of person Karl is and scammy business ethics. SCARY he is working on people's computers. Also, using his daughter's pic all over his sites? what's that about...He also has 6 different pages on FB in different cities running the same scam. I will be reviewing him on the Revdex.com, GMB local packs, yelp, etc. horrible horrible company.

When booking an appointment, the technician recommended I purchase a specific hard drive and then sent me a link for purchase ahead of my appointment, which included a hard drive upgrade. The technician that was deployed did not bring the right equipment and was unable to install hard-drive. Additionally, the other main objective of having this company come to my house was to extract and download data off of two old computers. The technician did not bring the right equipment to do this either. Finally, the technician was unable to upgrade my system on one of my computers. I basically paid $175 for nothing. It was a total disappointment, was not helpful and was a waste of money.

When booking an appointment, the technician recommended I purchase a specific hard drive and then sent me a link for purchase ahead of my appointment, which included a hard drive upgrade. The technician that was deployed did not bring the right equipment and was unable to install hard-drive. Additionally, the other main objective of having this company come to my house was to extract and download data off of two old computers. The technician did not bring the right equipment to do this either. Finally, the technician was unable to upgrade my system on one of my computers. I basically paid $175 for nothing. It was a total disappointment, was not helpful and was a waste of money.

I have received a collections account under this company, when I never had any services at all. They booked their own appointment in their system and then proceeded to say that I had a same day cancelation fee. When in reality, I never received any services at all nor did I confirm or authorize this. Yet they still wanna attempt to obtain 125.00$ from me. This company should be looked at further.

I have received a collections account under this company, when I never had any services at all. They booked their own appointment in their system and then proceeded to say that I had a same day cancelation fee. When in reality, I never received any services at all nor did I confirm or authorize this. Yet they still wanna attempt to obtain 125.00$ from me. This company should be looked at further.

AVOID THIS SCAM. I live in Colorado. I had a problem with my printer. I regretfully phoned, without knowing the physical address (none on website) and is in Arizona. I made an appointment to get my printer issue fixed. Boom, they can come out in two days 8:00 a.m. Phoned me at 8:10 to day he'll be late. Arrived 8:40. It was obvious that he had no clue how to fix a simple driver / firmware issue and said it was "deep down in the computer" and would take a long time to dig down. He mentioned I had told the tech that I was going to load WIN10PRO if I couldn't get it to work. I didn't say I wanted him to do it. After 20 minutes of him rebooting, checking my wires for connection (uh hum), then running out to car, I got my checkbook and wrote the check and said do not worry that I could tell he was out of his league. This is a scam $125. I live in a home. I have plumbers and electrician's who charge less for a house call. If he couldn't fix it (basic hardware) then he should have said, Sorry, how about a $50 fee for his gas/time. What a scam - they get the $125 whether fixed or not. Karls is out of state and I don't know how this affects his client's complaints. AVOID KARL'L LIKE THE PLAGUE.

AVOID THIS SCAM. I live in Colorado. I had a problem with my printer. I regretfully phoned, without knowing the physical address (none on website) and is in Arizona. I made an appointment to get my printer issue fixed. Boom, they can come out in two days 8:00 a.m. Phoned me at 8:10 to day he'll be late. Arrived 8:40. It was obvious that he had no clue how to fix a simple driver / firmware issue and said it was "deep down in the computer" and would take a long time to dig down. He mentioned I had told the tech that I was going to load WIN10PRO if I couldn't get it to work. I didn't say I wanted him to do it. After 20 minutes of him rebooting, checking my wires for connection (uh hum), then running out to car, I got my checkbook and wrote the check and said do not worry that I could tell he was out of his league. This is a scam $125. I live in a home. I have plumbers and electrician's who charge less for a house call. If he couldn't fix it (basic hardware) then he should have said, Sorry, how about a $50 fee for his gas/time. What a scam - they get the $125 whether fixed or not. Karls is out of state and I don't know how this affects his client's complaints. AVOID KARL'L LIKE THE PLAGUE.

I contacted this company to fix my computer. A tech came, worked on it, but needed a part which I had to order from Amazon. He left after I paid him $375. The part came in, but it didn't fix the computer so I recalled the company. Same tech came, but failed to fix computer. Before he left he wanted $312.50 for this visit. I felt that charging me again for work that had been guaranteed, but left me with a non-working computer was wrong and didn't pay him. The bookkeeper called me and I explained the situation. I thought it was settled, but now I'm being harassed by a collection agency. I tried to contact the owner, but he didn't return my calls or emails. I feel I was more than fair by not asking for the $375 back.

I contacted this company to fix my computer. A tech came, worked on it, but needed a part which I had to order from Amazon. He left after I paid him $375. The part came in, but it didn't fix the computer so I recalled the company. Same tech came, but failed to fix computer. Before he left he wanted $312.50 for this visit. I felt that charging me again for work that had been guaranteed, but left me with a non-working computer was wrong and didn't pay him. The bookkeeper called me and I explained the situation. I thought it was settled, but now I'm being harassed by a collection agency. I tried to contact the owner, but he didn't return my calls or emails. I feel I was more than fair by not asking for the $375 back.