Kardiel

Hi [redacted] , Thank you for your feedback. I am the one who reached out to you on 3/28 about resolving this issue for you. I just want to go over the chain of events that I can see on my end. You received the item damaged on 3/10 which you did notify us in a timely manner (thank you... for that). After reviewing the timeline and the communication, I am happy to refund the additional 20% that you have requested. However, the last email I received from you on 3/30 advised us to hold off on any additional credits due to a provisional credit for the entire amount. This is due to the dispute you filed with your credit card. I am unfortunately unable to do much for you as far as any refunds go as long as there is an investigation going on. Let me know when your card company comes to a decision about the dispute so we can figure out how to get this handled for you. Kindly,Shayna Kardiel Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Kardiel Customer, I do not know your order number or name so I have asked around to see if someone is familiar with this situation. Without being able to see the details of the order I can tell you that our white glove service providers only do minor assembly and the desk is considered...

more than minor, as you can see based on the cost you paid to put it together.  White glove covers bringing the item into the room of choice, unpacking, debris removal and minor assembly. We are very sorry if you were misinformed about the service level provided by our white glove carrier.  If you have any written confirmation that our agents advised the desk would be assembled during this delivery please send that over to us and we will reimburse you for the amount you paid your delivery team.  Furthermore, you should have received a confirmation email after placing the order with us.  This email has the following content that pertains to your delivery: "Larger shipments will travel via LTL freight and the carrier will call you to make a delivery appointment when the shipment reaches the destination terminal.  Please confirm the address and delivery method you chose when you placed your order either online or with a sales representative.  Larger shipments have the following delivery options:Curbside Delivery - The carrier will not bring the item(s) inside the home, up exterior stairs, or open the packaging. 2 people are typically needed to carry heavier furniture items. Basic Inside Delivery - Delivers the items inside the home, office or garage. Unpacking, light assembly and debris disposal is not included. White Glove Delivery – Delivers the items inside the home, office or garage. Includes placing the item in the room of choice and location of choice. Unpacking the item and light assembly (think sofa legs or drawer pull installation) and disposal of the packaging material at your request. White glove performance will be at the discretion of the delivery company. Items with involved assembly such as but not limited to lighting, bathtubs, faucets, desks, some outdoor, vanities, etc will not have assembly performed. Please contact our sales team for specific assembly offerings on your item of choice.  If you chose to have the white glove delivery team remove and dispose the packaging, you will need to procure your own packaging in the event a return is needed. We recommend you ask the delivery drivers to break down the packaging and place in a garage or storage area instead of disposing." Please if you did not receive the service level advised in the last paragraph above please let us know so we can file a complaint with the [redacted], the carrier, and reimburse you the cost of white glove which is $159.00. Sincerely, Kardiel Customer Service

Hi [redacted], Thank you for your feedback.  I am the one who reached out to you on 3/28 about resolving this issue for you.  I just want to go over the chain of events that I can see on my end. You received the item damaged on 3/10 which you did notify us in a timely manner (thank you...

for that). After reviewing the timeline and the communication, I am happy to refund the additional 20% that you have requested. However, the last email I received from you on 3/30 advised us to hold off on any additional credits due to a provisional credit for the entire amount. This is due to the dispute you filed with your credit card.  I am unfortunately unable to do much for you as far as any refunds go as long as there is an investigation going on.  Let me know when your card company comes to a decision about the dispute so we can figure out how to get this handled for you. Kindly,Shayna Kardiel Support Team